Key Account Manager - Commercial Lead Ports & Terminals

DP World are recruiting for a Key Account Manager – Commercial Cluster Lead P&T to join our team. The role will be based either in UK, Netherlands or Belgium. As a Key Account Manager, you will play a pivotal role in shaping DP World’s long-term commercial relationships and growth with carrier customers. You will also be accountable for delivering on the specific customer accounts' short- and long-term performance metrics.

Your Responsibilities:

• Develop and manage regional relationships with key carrier customers, promoting relationship building and value creation across DP World’s regional portfolio of terminals.
• Assist in the activation and enablement of the executive leadership engagement plan for DP World regional stakeholders (CEO, CCO, Port Leads, Terminal GM, Terminal Commercial Teams, etc.).
• Plan and chair Quarterly Business Review (QBR) sessions at the regional level with assigned customers, driving internal focus and commitment to build customer trust, feedback, and business development.
• Identify and develop headquarters/regional relationships across various disciplines (trade, marketing, network, sales, operations, procurement, etc.).
• Develop and own the Regional Terminal Partnering agenda with each assigned Carrier account, including initiatives such as Port Hours Saved, waste identification and removal, decarbonization targets, product development aspirations, and network enablement.
• Provide strategic views of customer deals across geographies and recommendations on negotiation strategy, stakeholder management, and maximising customer values for DP World.
• Create and maintain an overall ‘enterprise’ pricing model to quantify the monetary and strategic value of Key Client relationships, guiding pricing decisions and contract negotiations.
• Co-create and advance global/regional/local customer strategies and value propositions with input from the global and local commercial team.
• Drive global, regional, and local sales engagement plans for customers with KCM peers, regional commercial leads, and terminal commercial teams to ensure effective communication and problem-solving.
• Support regions and terminals in executing Key Client strategies, ensuring the delivery of propositions, outcomes, and experiences sold.
• Develop a deep understanding of markets, commercial trends, competition, and customer insights to translate into growth opportunities for DP World.
• Develop a personal network within the business sector, obtain market intelligence, and enhance the visibility and reputation of the organization, its products, and services.
• Actively develop the global Lean agenda through training and application, stimulating the use of Lean tools and processes to improve customer experience and satisfaction.

Your Profile:

• Bachelor’s degree/University degree or equivalent experience.
• Financial or business-related qualification preferred.
• 5 + years of relevant industry work experience post-qualification.
• Proven experience in business development activities, preferably within the ports and logistics industry.
• Exceptional relationship management and networking abilities, with a genuine passion for the industry.
• Strong communication skills in all forms, with experience in European culture and working environment.
• Excellent project and time management skills.
• Highly numerate with solid ability in financial analysis, forecasting, project costing, and budget preparation and monitoring.
• High competence and understanding of legal documents and financing structures.
• Well-rounded professional knowledge of the ports and intermodal business, including legal, commercial, operations, civil engineering, and financial aspects of port and logistics-related investments.
• Proactive worker with energy, drive, and determination to develop and implement ideas.
• Ability to work independently and as a team player.
• Encourages and seeks opportunities to improve, innovate, and implement changes to support the business.
• Solid persuasion and commercial negotiation skills with the ability to maintain strategic relationships.
• Fluent in English; additional languages are a bonus but not required.

About DP World

Trade is the lifeblood of the global economy, creating opportunities and improving the quality of life for people around the world. DP World exists to make the world’s trade flow better, changing what’s possible for the customers and communities we serve globally.

With a dedicated, diverse and professional team of more than 115,000 employees from 160 nationalities, spanning 78 countries on six continents, DP World is pushing trade further and faster towards a seamless supply chain that’s fit for the future.

We’re rapidly transforming and integrating our businesses — Ports and Terminals, Marine Services, Logistics and Technology – and uniting our global infrastructure with local expertise to create stronger, more efficient end-to-end supply chain solutions that can change the way the world trades.

What's more, we're reshaping the future by investing in innovation. From intelligent delivery systems to automated warehouse stacking, we’re at the cutting edge of disruptive technology, pushing the sector towards better ways to trade, minimising disruptions from the factory floor to the customer’s door.

DP World is on a mission to transcend boundaries and bridge the gap between all nations and cultures – not just in what we do but also in how we behave.

We are dedicated to creating a culture where everyone feels respected, supported, and empowered to reach their full potential. We believe that embracing inclusion and diversity, drives innovation and growth and helps us connect people, businesses, and societies. Free minds and different perspectives are changing our world, and together we can change what’s possible.

WE MAKE TRADE FLOW

TO CHANGE WHAT'S POSSIBLE FOR EVERYONE.