Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Manage key carrier relationships and drive commercial growth for DP World.
- Company: DP World is a global leader in trade, enhancing supply chains with innovation and diversity.
- Benefits: Enjoy a dynamic work environment with opportunities for growth and innovation.
- Why this job: Shape the future of global trade while building meaningful relationships in a diverse culture.
- Qualifications: Bachelor’s degree and 5+ years in business development, preferably in logistics.
- Other info: Fluency in English is essential; additional languages are a plus.
The predicted salary is between 48000 - 84000 £ per year.
DP World is recruiting for a Key Account Manager - Commercial Cluster Lead P&T to join our team. The role will be based in UK, Netherlands, or Belgium. As a Key Account Manager, you will play a pivotal role in shaping DP World’s long-term commercial relationships and growth with carrier customers. You will also be responsible for delivering on the specific customer accounts' short- and long-term performance metrics.
Your Responsibilities
- Develop and manage regional relationships with key carrier customers, promoting relationship building and value creation across DP World’s regional portfolio of terminals.
- Assist in activating and enabling the executive leadership engagement plan for DP World regional stakeholders (CEO, CCO, Port Leads, Terminal GM, Terminal Commercial Teams, etc.).
- Plan and chair Quarterly Business Review (QBR) sessions at the regional level with assigned customers, driving internal focus and commitment to build customer trust, feedback, and business development.
- Identify and develop headquarters/regional relationships across various disciplines (trade, marketing, network, sales, operations, procurement, etc.).
- Develop and own the Regional Terminal Partnering agenda with each assigned Carrier account, including initiatives such as Port Hours Saved, waste identification and removal, decarbonization targets, product development aspirations, and network enablement.
- Provide strategic views of customer deals across geographies and recommendations on negotiation strategy, stakeholder management, and maximizing customer values for DP World.
- Create and maintain an overall ‘enterprise’ pricing model to quantify the monetary and strategic value of Key Client relationships, guiding pricing decisions and contract negotiations.
- Co-create and advance global/regional/local customer strategies and value propositions with input from the global and local commercial team.
- Drive global, regional, and local sales engagement plans for customers with KCM peers, regional commercial leads, and terminal commercial teams to ensure effective communication and problem-solving.
- Support regions and terminals in executing Key Client strategies, ensuring the delivery of propositions, outcomes, and experiences sold.
- Develop a deep understanding of markets, commercial trends, competition, and customer insights to translate into growth opportunities for DP World.
- Develop a personal network within the business sector, obtain market intelligence, and enhance the visibility and reputation of the organization, its products, and services.
- Actively develop the global Lean agenda through training and application, stimulating the use of Lean tools and processes to improve customer experience and satisfaction.
Your Profile
- Bachelor’s degree or equivalent experience. Financial or business-related qualification preferred.
- 5+ years of relevant industry work experience post-qualification.
- Proven experience in business development activities, preferably within ports and logistics industry.
- Exceptional relationship management and networking abilities, with a genuine passion for the industry.
- Strong communication skills in all forms, with experience in European culture and working environment.
- Excellent project and time management skills.
- Highly numerate with solid ability in financial analysis, forecasting, project costing, and budget monitoring.
- High competence and understanding of legal documents and financing structures.
- Well-rounded professional knowledge of ports and intermodal business, including legal, commercial, operations, civil engineering, and financial aspects of port and logistics investments.
- Proactive, energetic, driven, and determined to develop and implement ideas.
- Ability to work independently and as part of a team.
- Encourages and seeks opportunities to improve, innovate, and support change.
- Solid persuasion and commercial negotiation skills to maintain strategic relationships.
- Fluent in English; additional languages are a bonus.
About DP World
Trade is the lifeblood of the global economy, creating opportunities and improving lives worldwide. DP World aims to facilitate better trade flow, transforming what’s possible for customers and communities globally. With over 115,000 employees from 160 nationalities across 78 countries, DP World is advancing towards a seamless, efficient supply chain. We are investing in innovation, including intelligent delivery systems and automated warehouses, to lead the sector into the future. DP World is committed to transcending boundaries and fostering an inclusive, diverse culture that supports growth and innovation. We believe that embracing different perspectives drives progress and change.
Seniority level: Mid-Senior level
Employment type: Full-time
Job function: Sales and Business Development
Industries: Transportation, Logistics, Supply Chain, and Storage
Key Account Manager - Commercial Cluster Lead P&T employer: DP World
Contact Detail:
DP World Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Key Account Manager - Commercial Cluster Lead P&T
✨Tip Number 1
Network actively within the ports and logistics industry. Attend relevant conferences, seminars, and networking events to meet potential contacts and learn about the latest trends. Building relationships with industry professionals can give you insights into opportunities at DP World.
✨Tip Number 2
Familiarise yourself with DP World's operations and values. Understanding their commitment to innovation and sustainability will help you align your approach when discussing how you can contribute to their goals during interviews or networking conversations.
✨Tip Number 3
Prepare to discuss specific examples of your experience in business development and relationship management. Highlight your successes in similar roles, particularly in the ports and logistics sector, to demonstrate your capability to drive growth for DP World.
✨Tip Number 4
Stay updated on market trends and competitor activities in the logistics space. Being knowledgeable about the industry landscape will not only help you in interviews but also show your proactive approach to understanding the challenges and opportunities that DP World faces.
We think you need these skills to ace Key Account Manager - Commercial Cluster Lead P&T
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in business development, particularly within the ports and logistics industry. Emphasise your relationship management skills and any specific achievements that align with the responsibilities outlined in the job description.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for the industry and your understanding of DP World's mission. Mention specific examples of how you've successfully managed key accounts or driven growth in previous roles, and explain why you're excited about this opportunity.
Highlight Relevant Skills: In your application, be sure to highlight your strong communication skills, project management abilities, and financial analysis expertise. These are crucial for the Key Account Manager role and should be evident in both your CV and cover letter.
Showcase Cultural Fit: DP World values diversity and innovation, so make sure to convey your ability to work in a multicultural environment. Share experiences that demonstrate your adaptability and willingness to embrace change, as well as your proactive approach to problem-solving.
How to prepare for a job interview at DP World
✨Understand the Company and Industry
Before your interview, make sure to research DP World thoroughly. Understand their role in the logistics and transportation industry, their values, and recent developments. This knowledge will help you demonstrate your genuine interest in the company and its mission.
✨Showcase Your Relationship Management Skills
As a Key Account Manager, relationship management is crucial. Prepare examples from your past experiences where you've successfully built and maintained relationships with clients. Highlight your networking abilities and how they contributed to business growth.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that assess your problem-solving and negotiation skills. Think of specific situations where you had to navigate complex client needs or resolve conflicts. Use the STAR method (Situation, Task, Action, Result) to structure your responses.
✨Demonstrate Financial Acumen
Given the financial aspects of the role, be ready to discuss your experience with financial analysis, budgeting, and pricing strategies. Prepare to explain how you've used these skills to drive value in previous roles, especially in the context of the ports and logistics industry.
