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For Companies At a Glance
- Tasks: Provide first-line IT support and manage hardware across operations.
- Company: Join DP World, a leader in global trade and logistics innovation.
- Benefits: Competitive salary, career progression, and a supportive work environment.
- Why this job: Make a real impact in a fast-paced tech environment while enhancing your skills.
- Qualifications: Solid IT fundamentals and hands-on support experience required.
- Other info: Dynamic role with opportunities for learning and growth.
The predicted salary is between 36000 - 60000 ÂŁ per year.
About the Role
DP World plays a critical role in enabling global trade by delivering smart logistics solutions, reliable IT systems, and innovative technology that supports operational excellence across our sites.
Job Details
- Location: Coleshill based with 25% travel across UK
- Hours: Monday – Friday
- Contract: Permanent
How You Will Contribute
- Provide first‑line support for all IT hardware across site operations, including both DP World (syncreon) and customer equipment, liaising with third‑party support providers where required.
- Deliver desktop and application support, including installation, configuration, troubleshooting, and end‑user assistance for service requests.
- Configure, maintain, and manage production system data, supporting inputs and outputs that enable operational systems such as dashboards, business intelligence tools, and bespoke local applications.
- Manage and execute IT support tickets on a daily basis, both internally and with external customer support functions where applicable.
- Maintain accurate asset management records, ensuring all site equipment is logged, tracked, and updated within site registers and the centralised CMDB.
- Create and maintain site‑specific IT documentation, including Knowledge Base articles, user guides, Single Point Lessons, and production documentation.
- Deliver IT training to end users to address knowledge gaps and improve adoption of systems and applications.
- Support root cause analysis of production issues and contribute to long‑term corrective and preventative actions.
- Participate in User Acceptance Testing (UAT) for system enhancements, upgrades, and process changes impacted by IT systems.
- Build and maintain strong working relationships with internal teams, customers, suppliers, and third‑party partners.
- Ensure all documentation, audits, and procedures are kept up to date and aligned with ISO 9001, customer standards, and internal policies.
- Carry out other duties as assigned, in line with business and operational requirements.
Qualifications
What you will bring
- A solid understanding of IT fundamentals, typically gained through college‑level education or above, or equivalent professional experience within an IT support environment.
Experience & Skills
- Proven experience providing hands‑on IT support in a fast‑paced operational or production environment.
- Strong working knowledge of desktop hardware, laptops, peripherals, and break‑fix troubleshooting.
- Good understanding of desktop operating systems (Windows 7, Windows 10, Windows 11) and exposure to basic enterprise administration tasks.
- High level of competence with common desktop applications, including Microsoft Office.
- Experience managing IT assets, documentation, and configuration records.
- Ability to create clear, structured process documentation, user guides, and training materials.
- Exposure to ERP, MRP, or WMS systems is advantageous.
- Strong problem‑solving skills with the ability to identify root causes and contribute to long‑term solutions.
- Excellent communication skills, with the ability to support non‑technical users and collaborate effectively with internal and external stakeholders.
- High attention to detail, strong organisational skills, and the ability to manage multiple priorities.
- Professional integrity, discretion, and the ability to handle confidential information appropriately.
Our Standards & Values
At DP World, We Are Committed To Operational Excellence, Ethical Conduct, And Building Inclusive, High‑performing Teams. All Employees Are Expected To:
- Perform duties with care, diligence, professionalism, and integrity.
- Strive for the highest ethical standards, beyond minimum legal or procedural requirements.
- Treat colleagues, customers, and partners with respect and professionalism.
- Comply with health, safety, environmental, and security policies relevant to their role.
- Protect confidential business information and avoid conflicts of interest.
- Behave in a manner that enhances the reputation of DP World.
Compensation
DP World offers exciting and challenging roles within a growing international organisation. We provide a market‑competitive compensation package, along with opportunities for learning, development, and career progression in an inclusive and supportive environment.
About DP World
Trade is the lifeblood of the global economy, creating opportunities and improving the quality of life for people around the world. DP World exists to make the world’s trade flow better, changing what’s possible for the customers and communities we serve globally. With more than 103,000 employees across 75 countries, DP World is transforming trade through innovation, technology, and end‑to‑end supply chain solutions across Ports and Terminals, Marine Services, Logistics, and Technology.
IT Field Service Engineer employer: DP World
Contact Detail:
DP World Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Field Service Engineer
✨Tip Number 1
Network like a pro! Reach out to your connections in the IT field, attend industry events, and join relevant online forums. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Show off your skills! Create a portfolio or a personal website showcasing your IT projects, troubleshooting successes, and any training materials you've developed. This gives potential employers a taste of what you can bring to the table.
✨Tip Number 3
Prepare for interviews by practising common IT support scenarios. Think about how you'd handle specific issues, like desktop troubleshooting or asset management. Being ready to demonstrate your problem-solving skills can really set you apart.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you're genuinely interested in joining our team at DP World.
We think you need these skills to ace IT Field Service Engineer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the IT Field Service Engineer role. Highlight your relevant experience and skills, especially those that match the job description. We want to see how you can contribute to our team!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about this role and how your background makes you a perfect fit. Keep it concise but engaging – we love a good story!
Show Off Your Problem-Solving Skills: In your application, don’t forget to showcase your problem-solving abilities. Share examples of how you've tackled IT issues in the past. We’re looking for someone who can think on their feet and help us maintain operational excellence.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets into the right hands. Plus, it shows us you’re serious about joining our team at DP World!
How to prepare for a job interview at DP World
✨Know Your IT Fundamentals
Brush up on your IT fundamentals, especially around desktop hardware and operating systems like Windows 10 and 11. Be ready to discuss your hands-on experience in troubleshooting and supporting IT equipment, as this will show you understand the core of the role.
✨Showcase Your Problem-Solving Skills
Prepare examples of how you've tackled IT issues in the past. Highlight your ability to identify root causes and implement long-term solutions. This is crucial for a role that involves managing support tickets and contributing to operational excellence.
✨Communicate Clearly
Since you'll be working with non-technical users, practice explaining complex IT concepts in simple terms. Good communication skills are key, so think of scenarios where you've successfully collaborated with different stakeholders.
✨Be Organised and Detail-Oriented
Demonstrate your organisational skills by discussing how you manage documentation and asset records. Mention any experience you have with creating user guides or training materials, as this aligns well with the job's requirements.
