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- Tasks: Provide 1st line IT support for hardware and software at our Birmingham facility.
- Company: Join DP World, a global leader in trade and logistics with over 103,000 employees worldwide.
- Benefits: Enjoy a competitive salary, personal growth opportunities, and a dynamic work environment.
- Why this job: Be part of a transformative team reshaping global trade with innovative technology.
- Qualifications: Solid IT fundamentals, knowledge of desktop applications, and hardware support experience required.
- Other info: This role involves rotating shifts; morning and afternoon schedules.
The predicted salary is between 24000 - 36000 £ per year.
We\’ve an exciting opportunity for a Field Service Technician to join DP World at our Minworth facility in Birmingham. The Field Service Technician will be responsible for 1st line support of all IT hardware across the site for both DP World, & customer equipment.
PLEASE NOTE: This role involves a rotating shift pattern. Week one would be on the morning shift: 6am – 2pm, week 2 would be on the afternoon shift: 2pm – 10pm.
How you will contribute
- Responsible for 1st line support of all IT hardware across the site for both DP World and customer equipment, liaising with 3rd party support groups where required
- General desktop application support, installation and configuration of system applications and providing end user support for service requests
- Responsible for configuring, maintenance and housekeeping of production system data, and supporting any inputs/outputs that aid in the population of any systems that assist in operational tasks such as business intelligence tools, dashboards and any localized bespoke systems.
- Daily management and execution of IT Support Tickets, both internally and where applicable those raised with any customer support functions (externally)
- Management and recording of all assets on site, ensuring maintenance of site records and centralized CMDB entries to provide an accurate record of site equipment
- Creation and maintenance of site related user documentation – IT Knowledge Base articles, User Guides, Single Point Lessons, Production Documentation
- Document and deliver IT training to support and overcome any knowledge gaps that may be identified (such as common desktop application queries)
- Follow up on production problems & assist in route cause analysis and long-term corrective actions
- Participation in User Acceptance Testing (UAT) for any system enhancements or process changes that are influenced by the IT systems
What will you bring
- A solid understanding of IT fundamentals, typically studied to college level or above or with a suitable previous IT background
- A high level of knowledge of common desktop applications (e.g MS Office) and a good understanding of operating systems
- Suitable hardware support exposure of desktops/laptops/peripherals – break fix/driver installation/troubleshooting etc
- A good knowledge of desktop Operating System platforms (Windows 7, Windows 10, Windows 11) and exposure to basic enterprise administration activities
- Previous exposure to production ERP/MRP/WMS systems is of benefit
Compensation
DP World offers exciting and challenging roles within a growing international organization. We strive to hire and develop the right people, locally and globally, stimulating personal growth and self-development within an informal atmosphere. We offer a market competitive compensation package.
About DP World
Trade is the lifeblood of the global economy, creating opportunities and improving the quality of life for people around the world. DP World exists to make the world’s trade flow better, changing what’s possible for the customers and communities we serve globally.
With a dedicated, diverse and professional team of more than 103,000 employees spanning 75 countries on six continents, DP World is pushing trade further and faster towards a seamless supply chain that’s fit for the future.
We’re rapidly transforming and integrating our businesses — Ports and Terminals, Marine Services, Logistics and Technology – and uniting our global infrastructure with local expertise to create stronger, more efficient end-to-end supply chain solutions that can change the way the world trades. The DP World family comprises of syncreon, Imperial and P&O.
What\’s more, we\’re reshaping the future by investing in innovation. From intelligent delivery systems to automated warehouse stacking, we’re at the cutting edge of disruptive technology, pushing the sector towards better ways to trade, minimising disruptions from the factory floor to the customer’s door.
WE MAKE TRADE FLOW
TO CHANGE WHAT\’S POSSIBLE FOR EVERYONE
Information Technology Support Technician employer: DP World
Contact Detail:
DP World Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Information Technology Support Technician
✨Tip Number 1
Familiarize yourself with the specific IT hardware and software used at DP World. Research common desktop applications like MS Office and operating systems such as Windows 10 and 11, as this knowledge will be crucial during your interview.
✨Tip Number 2
Understand the importance of 1st line support and how it impacts overall operations. Be prepared to discuss your experience in troubleshooting and resolving IT issues quickly, as this is a key responsibility of the role.
✨Tip Number 3
Highlight any previous experience you have with production ERP/MRP/WMS systems. This will demonstrate your ability to adapt to the specific systems used at DP World and show that you can contribute effectively from day one.
✨Tip Number 4
Be ready to discuss your approach to user training and documentation. Since part of the role involves creating user guides and delivering IT training, showcasing your communication skills and ability to simplify complex information will set you apart.
We think you need these skills to ace Information Technology Support Technician
Some tips for your application 🫡
Understand the Role: Make sure to thoroughly read the job description for the Field Service Technician position. Understand the responsibilities and required skills, such as 1st line IT support and knowledge of desktop applications.
Tailor Your CV: Customize your CV to highlight relevant experience in IT support, hardware troubleshooting, and any previous roles that involved customer service or technical support. Mention specific technologies and systems you have worked with.
Craft a Strong Cover Letter: Write a cover letter that reflects your enthusiasm for the role and the company. Discuss how your background aligns with the responsibilities listed, particularly your experience with desktop applications and IT support.
Highlight Relevant Skills: In your application, emphasize your understanding of IT fundamentals, experience with common desktop operating systems, and any exposure to production ERP/MRP/WMS systems. This will show that you are well-suited for the position.
How to prepare for a job interview at DP World
✨Show Your IT Knowledge
Make sure to highlight your understanding of IT fundamentals and common desktop applications during the interview. Be prepared to discuss your experience with operating systems like Windows 7, 10, and 11, as well as any hardware support you've provided in the past.
✨Demonstrate Problem-Solving Skills
Since the role involves troubleshooting and resolving IT issues, be ready to share examples of how you've successfully handled similar situations in previous jobs. Discuss your approach to root cause analysis and how you ensure long-term solutions.
✨Familiarize Yourself with the Company
Research DP World and understand their operations, especially in relation to IT support. Knowing about their commitment to innovation and seamless supply chain solutions can help you align your answers with their values during the interview.
✨Prepare for Shift Work Discussion
Since this position involves a rotating shift pattern, be prepared to discuss your flexibility and willingness to work different shifts. Highlight any previous experience you have with shift work and how you manage your time effectively.
