At a Glance
- Tasks: Support port operations and deliver top-notch customer service in a dynamic environment.
- Company: Join the P&O Ferries team in Hull, a leader in maritime transport.
- Benefits: Flexible shift patterns, competitive pay, and a chance to work outdoors.
- Other info: Embrace a diverse workplace with opportunities for growth and development.
- Why this job: Be part of a team that ensures vessels run smoothly and safely.
- Qualifications: Full clean driving licence; experience with forklifts and customer service is a plus.
The predicted salary is between 31500 - 38500 £ per year.
An opportunity has arisen to join our P&O Ferries team in Hull, working as a Port Operative (Customer Operations Agent - Quay) responsible for supporting the leadership team in delivering cost effective port operations service to all customers, in a safe and compliant manner.
Working to a fixed shift pattern, the role will support the discharge and loading of our vessels, working in co-operation with other members of the Port and Ship team, ensure maximum efficiency and capacity, ensuring the vessel is moored safely while in Port, and that it leaves on time every time.
The successful candidate will have a full clean driving licence and preferably a HGV Class 1 though not essential, with experience in using a variety of equipment including reach stackers, forklift trucks, and Ro Ro tractor units.
They will have excellent communication and customer service skills and ideally experience of working in a similar environment with the flexibility to work at all times of day and outside.
Key responsibilities and duties
- To discharge and load Ro Ro cargo in a safe and efficient manner, working in co-operation with Port and Ship Supervision/Management to load to optimal capacity.
- To secure and unsecure cargo on board vessels in a controlled, timely and safe manner and to ensure that all lashing equipment is correctly stowed.
- To ensure effective Mooring of the vessels on arrival and departure.
- To place Health & Safety at the forefront of all tasks and ensure the safety of self and others in the carrying our of duties.
- To use a variety of equipment within the recognised skill set, for the execution of the job, including Ro Ro tractor units, Reach Stackers, Forklift trucks.
To use all equipment in line with company standards, ensuring appropriate checks are carried out and defects/issues reported.
- To deliver a high standard of customer service to internal and external customers and to present a positive image of P&O Ferries at all times.
- To be vigilant in helping to maintain the Company's security culture on site, taking immediate action/reporting of any incidents.
- The ideal candidate will
- have excellent customer service skills
- ability to work as part of a team
- be able to work under pressure
- have a full clean driving licence
- possess good health and safety knowledge
- have experience of working in a Port environment
- willing to work outside in all weather conditions
- Respond positively to instructions and able to meet strict deadlines
Desirable
- Experience of working with equipment such as Reach Stackers and Forklifts
- Be Health & Safety focussed
- HGV Class 1 licence
Location - Hull, this role operates on a shift basis working 40 hours per week, which includes public holidays. So flexibility is key
We know we cannot be the best unless we recruit the best regardless of race, gender, sexual orientation, gender identity or expression, lifestyle, age, educational background, national origin, religion, or neurodiversity.
Port Operations & Customer Service Agent in Hull employer: DP World
DP World is an exceptional employer, offering a dynamic and inclusive work environment that fosters professional growth and collaboration. With a commitment to diversity and equal opportunity, employees are encouraged to bring their authentic selves to work while contributing to meaningful projects that shape the future of global trade. The role of UK IT Programme Manager provides a unique chance to lead critical IT initiatives across key terminals in Southampton and Essex, ensuring impactful delivery within a supportive and innovative culture.
StudySmarter Expert Advice🤫
We think this is how you could land Port Operations & Customer Service Agent in Hull
✨Connect with Local Logistic Groups
Dive into local transportation and logistics groups on platforms like Facebook or LinkedIn. Show up to their meetups if you can – it's a great way to network with industry pros who can share insights, job openings, or even refer you to their own company.
✨Get Behind the Wheel of Job Boards
Look for job boards specific to transportation and logistics, like Logistics Job Site or TransportJobs. These platforms often have listings that you won’t find on general job boards, so they’re worth checking out regularly!
✨Leverage Internships & Graduate Schemes
Many companies in transportation and logistics offer graduate schemes and internships that can pave the way to full-time positions. Don't shy away from applying; even a short stint can make a solid impact on your CV and get your foot in the door at companies like DP World.
✨Apply Directly with Us!
When you find openings at great companies, make sure to apply directly through our website. It not only shows your initiative but also helps us to help you get noticed by DP World. Every application gets us one step closer to landing that full-time gig!
We think you need these skills to ace Port Operations & Customer Service Agent in Hull
Some tips for your application 🫡
Show Off Your Experience:When you're applying for a role in the transportation and logistics sector at DP World, make sure to highlight any relevant experience. Whether it's moving goods, coordinating schedules, or using transportation management software, give us the lowdown on your past gigs. It'll paint a clearer picture of what you're capable of!
Quantify Your Achievements:Numbers speak volumes in logistics! If you've optimised routes, reduced delivery times, or improved customer satisfaction, mention those incredible stats in your CV. This gives us concrete evidence of your impact and showcases your problem-solving skills.
Tailor That Cover Letter:Your cover letter should be more than just a formality—let it breathe your personality and passion for logistics! Explain why you're excited about the role at DP World and how you can contribute to our team. Don't forget to tie in specific skills or experiences that relate to the job description.
Research and Reflect:Before you hit 'submit,' spend some time digging into DP World. Understand our mission, values, and the specific challenges in the logistics industry. This will help you craft a targeted application that shows you truly want to be part of our crew, setting you apart from the rest!
How to prepare for a job interview at DP World
✨Know Your Logistics Basics
Get familiar with the key principles of transportation and logistics, like supply chain management, inventory control, and route optimisation. You might get asked practical questions about how to improve efficiency, so brush up on your problem-solving skills and be prepared to discuss any relevant software tools you've used.
✨Prepare for Scenario-Based Questions
In logistics, employers love to gauge how you'd handle real-life situations. Expect scenario-based questions where you’ll need to demonstrate your decision-making skills, like how to manage delays or coordinate shipments during a crisis. Practise outlining your thought process clearly and logically.
✨Highlight Your Teamwork Experience
Full-time roles in logistics often require collaboration with various teams, so don't forget to showcase your teamwork experience. Think of examples where you've used communication and collaboration to ensure smooth operations, and get ready to elaborate on how you can facilitate teamwork in a busy environment like at DP World.
✨Show Off Your Attention to Detail
In our world of logistics, missing a small detail can lead to big problems. Be prepared to discuss instances where your attention to detail saved the day, whether it was engaging with clients, managing documentation, or tracking shipments accurately. This will help demonstrate how you can be a reliable asset to DP World.
