At a Glance
- Tasks: Join our team to ensure smooth operations for passengers and freight at Dover Eastern Docks.
- Company: P&O Ferries, a trusted name in ferry services for over 180 years.
- Benefits: Flexible shift patterns, diverse work environment, and opportunities for personal growth.
- Other info: Embrace diversity and bring your authentic self to work with us.
- Why this job: Be part of a dynamic team that connects people and goods across the seas.
- Qualifications: Experience in customer service and strong communication skills are essential.
The predicted salary is between 30000 - 42000 £ per year.
P&O Ferries are proudly part of the DP World family; with over 150 different businesses across more than 40 countries, DP World is a world leading enabler of global trade. A household name for over 180 years, P&O Ferries have a rich heritage in ferry services. Our ships sail across the English Channel, North Sea and Irish Sea, and we employ almost 2,000 people.
Here at P&O Ferries we are seeking a Customer Operations Agent to join our Operations Department at Dover Eastern Docks on a permanent basis. This is a frontline port role operating on annualised hours, with shift work including nights, weekends, and bank holidays, and regular outdoor working in all weather conditions. This is an opportunity to work as part of the Port Operations team, helping to ensure that passenger and freight traffic is processed safely and efficiently, customers receive a high standard of service, and port operations run smoothly during busy operational periods.
The successful candidate will have experience in customer service delivery, working accurately in a fast-paced environment, and communicating effectively with customers and operational teams. The role is fully site based at Dover Eastern Docks and requires a high degree of flexibility.
Key responsibilities and duties:- Processing passenger and freight vehicles, foot passengers, and group travel
- Delivering a high standard of customer service in a busy port environment
- Checking and collating documentation in line with statutory and port authority requirements
- Processing cash and card payments and accurately reconciling transactions
- Assisting with the loading and unloading of company vessels, including directing traffic
- Working outdoors and across different operational areas as required
- Have previous experience in a customer service–focused role
- Be comfortable working outdoors in a port environment
- Demonstrate flexibility to work annualised hours and shift patterns
- Have strong communication, problem-solving, and organisational skills
- Be reliable, punctual, and adaptable to changing operational demands
- Knowledge of ferry or port operations (advantageous but not essential)
Location: Dover Eastern Docks. This role operates on annualised hours and shift work, including nights, weekends, and bank holidays.
At P&O Ferries we want you to be you. Not only will that make us stronger, but it will allow us to bring authenticity to everything we do. We know our customers come from all walks of life and so do our employees. We are all about connecting the world, and that starts with finding connections with who you work with.
When we recruit, we want you to bring your whole self to work. We are working towards increasing diversity across all of our employees and know we cannot be the best unless we recruit the best, regardless of race, gender, sexual orientation, gender identity or expression, lifestyle, age, educational background, national origin, religion or neurodiversity.
Customer Operations Agent (2190) in Dover employer: DP World
P&O Ferries, part of the DP World family, offers a dynamic and inclusive work environment at Dover Eastern Docks, where employees are valued for their individuality and contributions. With a commitment to high standards of customer service and operational excellence, we provide our Customer Operations Agents with opportunities for professional growth, flexible working hours, and the chance to be part of a diverse team that connects people across the globe. Join us in a role that not only supports your career development but also allows you to make a meaningful impact in the world of ferry services.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Operations Agent (2190) in Dover
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at DP World. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like DP World before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Operations Agent (2190) in Dover
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to DP World:Your cover letter is your chance to shine! Tell us why you want to work at DP World specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at DP World!
How to prepare for a job interview at DP World
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
