Customer Operations Agent (2190) in Dover

P&O Ferries are proudly part of the DP World family; with over 150 different businesses across more than 40 countries, DP World is a world leading enabler of global trade. A household name for over 180 years, P&O Ferries have a rich heritage in ferry services. Our ships sail across the English Channel, North Sea and Irish Sea, and we employ almost 2,000 people.

Here at P&O Ferries we are seeking a Customer Operations Agent to join our Operations Department at Dover Eastern Docks on a permanent basis. This is a frontline port role operating on annualised hours, with shift work including nights, weekends, and bank holidays, and regular outdoor working in all weather conditions. This is an opportunity to work as part of the Port Operations team, helping to ensure that passenger and freight traffic is processed safely and efficiently, customers receive a high standard of service, and port operations run smoothly during busy operational periods.

The successful candidate will have experience in customer service delivery, working accurately in a fast-paced environment, and communicating effectively with customers and operational teams. The role is fully site based at Dover Eastern Docks and requires a high degree of flexibility.

• Processing passenger and freight vehicles, foot passengers, and group travel
• Delivering a high standard of customer service in a busy port environment
• Checking and collating documentation in line with statutory and port authority requirements
• Processing cash and card payments and accurately reconciling transactions
• Assisting with the loading and unloading of company vessels, including directing traffic
• Working outdoors and across different operational areas as required

• Have previous experience in a customer service–focused role
• Be comfortable working outdoors in a port environment
• Demonstrate flexibility to work annualised hours and shift patterns
• Have strong communication, problem-solving, and organisational skills
• Be reliable, punctual, and adaptable to changing operational demands

• Knowledge of ferry or port operations (advantageous but not essential)

Location: Dover Eastern Docks. This role operates on annualised hours and shift work, including nights, weekends, and bank holidays.

At P&O Ferries we want you to be you. Not only will that make us stronger, but it will allow us to bring authenticity to everything we do. We know our customers come from all walks of life and so do our employees. We are all about connecting the world, and that starts with finding connections with who you work with.

When we recruit, we want you to bring your whole self to work. We are working towards increasing diversity across all of our employees and know we cannot be the best unless we recruit the best, regardless of race, gender, sexual orientation, gender identity or expression, lifestyle, age, educational background, national origin, religion or neurodiversity.