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- Tasks: Support customers by handling queries and coordinating delivery updates, mainly face-to-face.
- Company: Join DP World, a global leader in logistics, transforming trade for communities worldwide.
- Benefits: Enjoy a competitive salary, personal growth opportunities, and a supportive work culture.
- Why this job: Be part of a dynamic team that values innovation and customer service excellence.
- Qualifications: Basic high school education; college qualifications are a plus but not essential.
- Other info: This is a full-time, permanent role based in Stanford le Hope, Essex.
The predicted salary is between 24000 - 36000 £ per year.
DP World is at the heart of Britain’s trading future, providing the right trading infrastructure, smart logistical solutions, and the benefits of freeport status to our customers. DP World Contract Logistics-Group offers tailored Logistics Concepts for the automobile, supplier and consumer goods industry. We support from planning to implementation of reliable process chains by understanding all the needs and requirements and make individual solutions possible.
An exciting opportunity has arisen at our DP World Contract Logistics site for an experienced customer services advisor to join our team in Stanford le Hope, Essex. This position is essential to our company's ability to create and maintain relationships and service with our clients to keep them satisfied and returning. This is an on-site position, working Monday through to Friday.
In this role, you will provide comprehensive support to both internal and external customers, handling calls, answering queries, and coordinating with carrier partners for delivery updates, this support will predominantly face to face. You will also offer administrative support, liaise with internal teams, and facilitate daily update meetings via Teams, all while aiming to reduce customer queries and build strong professional relationships. Our ideal candidate will have exceptional customer facing skills and proven customer experience.
Location: Stanford le Hope, Essex
Hours: Full-time, 40 hours per week (Mon-Fri)
Contract: Permanent
How You will Contribute:
- Provide support and assistance with both internal & external customers
- Monitoring incoming/outgoing calls daily
- Answer customer queries within a timely manner
- Work with carrier/haulier partners for delivery updates, incidents & POD’s
- Provide an excellent level of customer service with a long-term aim of reducing customer queries/complaints
- Provide administrative support for any customer reporting requirements
- Liaise with internal partners
- Ability to use own initiative to support problem solving
- Build professional relationships with all partners
- Provide delivery information to customers and carriers
- Other ad hoc tasks in support of the operation as directed/requested
- Working with various existing customers and supporting new business solutions
- Ability to be on Teams platform with camera, for meetings with customers, hauliers and internal departments
- Facilitate Teams calls with customers on daily update meetings
What you will bring:
- QUALIFICATIONS: Basic high school education with exam passes in English and Mathematics. College qualifications beneficial but not essential.
- EXPERIENCE: Excellent customer service and telephone manner. PC literacy with understanding of Outlook, Excel, Word, File formatting. The ability to use/learn software packages that are applicable to the job. Ability to prioritise, work independently and reach defined targets. Good interpersonal skills – able to deal with people at all levels. Passionate about delivering customer service excellence. Positive and can-do attitude. Diligent, organised and attention to detail in approach.
Compensation: DP World offers exciting and challenging roles within a growing international organization. We strive to hire and develop the right people, locally and globally, stimulating personal growth and self-development within an informal atmosphere. We offer a market competitive compensation package.
About DP World: Trade is the lifeblood of the global economy, creating opportunities and improving the quality of life for people around the world. DP World exists to make the world’s trade flow better, changing what’s possible for the customers and communities we serve globally.
With a dedicated, diverse and professional team of more than 111,000 employees from 159 nationalities, spanning 77 countries on six continents, DP World is pushing trade further and faster towards a seamless supply chain that’s fit for the future.
We’re rapidly transforming and integrating our businesses -- Ports and Terminals, Marine Services, Logistics and Technology – and uniting our global infrastructure with local expertise to create stronger, more efficient end-to-end supply chain solutions that can change the way the world trades.
What’s more, we’re reshaping the future by investing in innovation. From intelligent delivery systems to automated warehouse stacking, we’re at the cutting edge of disruptive technology, pushing the sector towards better ways to trade, minimising disruptions from the factory floor to the customer’s door.
DP World is on a mission to transcend boundaries and bridge the gap between all nations and cultures – not just in what we do but also in how we behave. We are dedicated to creating a culture where everyone feels respected, supported, and empowered to reach their full potential. We believe that embracing inclusion and diversity drives innovation and growth and helps us connect people, businesses, and societies. Free minds and different perspectives are changing our world, and together we can change what’s possible.
The DP World family comprises of syncreon, Imperial and P&O.
WE MAKE TRADE FLOW TO CHANGE WHAT'S POSSIBLE FOR EVERYONE.
Customer Service Advisor employer: DP World
Contact Detail:
DP World Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Advisor
✨Tip Number 1
Familiarise yourself with DP World's services and values. Understanding their commitment to customer service excellence will help you align your approach during interviews and discussions, showcasing that you're a good fit for their culture.
✨Tip Number 2
Practice your communication skills, especially in a face-to-face setting. Since the role involves significant customer interaction, being able to convey information clearly and confidently will set you apart from other candidates.
✨Tip Number 3
Prepare examples of how you've successfully handled customer queries or complaints in the past. Being able to demonstrate your problem-solving abilities and customer service experience will be crucial in impressing the hiring team.
✨Tip Number 4
Get comfortable with using Microsoft Teams and other relevant software. Since the role requires facilitating meetings and coordinating with various teams, showing that you're tech-savvy will enhance your candidacy.
We think you need these skills to ace Customer Service Advisor
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your customer service experience and skills. Use specific examples that demonstrate your ability to handle queries, build relationships, and provide excellent support.
Craft a Compelling Cover Letter: Write a cover letter that reflects your passion for customer service. Mention how your previous experiences align with the responsibilities of the Customer Service Advisor role at DP World, and express your enthusiasm for contributing to their team.
Showcase Relevant Skills: In your application, emphasise your PC literacy and familiarity with software like Outlook, Excel, and Word. Highlight your ability to work independently and your strong interpersonal skills, as these are crucial for the role.
Research DP World: Familiarise yourself with DP World's mission and values. Understanding their commitment to innovation and customer service excellence will help you tailor your application and show that you are a good fit for their culture.
How to prepare for a job interview at DP World
✨Showcase Your Customer Service Skills
As a Customer Service Advisor, your ability to connect with customers is crucial. Prepare examples of how you've successfully handled customer queries or complaints in the past, highlighting your communication skills and problem-solving abilities.
✨Familiarise Yourself with DP World's Operations
Research DP World and its logistics operations before the interview. Understanding their services and how they support clients will demonstrate your genuine interest in the role and help you answer questions more effectively.
✨Prepare for Role-Playing Scenarios
Be ready for potential role-playing exercises during the interview. You might be asked to handle a mock customer call or resolve a hypothetical issue. Practising these scenarios can help you feel more confident and showcase your skills.
✨Emphasise Team Collaboration
Since the role involves liaising with internal teams and facilitating meetings, highlight your teamwork experience. Share examples of how you've successfully collaborated with others to achieve common goals, especially in a customer service context.
