At a Glance
- Tasks: Support check-in and embarkation for tourists, ensuring top-notch customer service.
- Company: Join a leading ferry service dedicated to exceeding customer expectations.
- Benefits: Flexible shifts, teamwork opportunities, and a chance to develop your skills.
- Other info: Work in a fast-paced environment with opportunities for growth and development.
- Why this job: Be part of a dynamic team that makes travel smooth and enjoyable for passengers.
- Qualifications: Strong communication skills and a passion for customer service.
The predicted salary is between 24000 - 30000 £ per year.
In this role you will support the management team to deliver cost effective, customer focussed check in and disembarkation service to tourist passengers. You will utilise skills and knowledge of Tourist Department and the business to work effectively to achieve our vision “To be the Customer’s first choice by exceeding their expectations in everything we do”. You will also need to be flexible to work across all areas of the Tourist Department to meet the demands of the business and assist colleagues in their development of the role.
Key responsibilities and duties:
- To check‑in and marshall passengers, in conjunction with Government agencies (Customs, Immigration, Special Branch), to a high standard of customer service whilst supporting the business objective of achieving on time or early departures.
- To assist with the embarkation and disembarkation of vessels whether customers have travelled by vehicle or foot giving clear direction.
- To check all boarding cards and travel documentation in line with statutory authority requirements.
- To immediately report any breaches or suspected breaches of security.
- To present P&O Ferries in the best light at all times, particularly in difficult situations e.g during times of disruption.
- To assist with the evacuation of the terminal buildings in the event of a fire alarm/evacuation.
- Carry out such other duties as are consistent with the job-holder’s role and skills / capabilities as may, from time to time, be required by the company.
- To ensure the safety of self and others in the carrying out of duties.
The ideal candidate will:
- Able to demonstrate effective, clear verbal communication skills.
- Smart personal presentation.
- Able to deliver a high standard of customer service, with a pro‑active approach.
- Ability to work under pressure and remain calm.
- Good Health & Safety awareness.
Desirable:
- Previous experience in a customer operations/service environment.
- Able to work weekdays and weekends, in line with the rostered shift pattern.
We know we cannot be the best unless we recruit the best regardless of race, gender, sexual orientation, gender identity or expression, lifestyle, age, educational background, national origin, religion, or neurodiversity.
Customer Operations Specialist — Check-In & Embarkation employer: DP World
At P&O Ferries, we pride ourselves on being an exceptional employer, offering a dynamic work environment where customer service excellence is at the forefront of our operations. Our team members enjoy comprehensive training and development opportunities, fostering personal growth while working collaboratively in a supportive culture that values flexibility and teamwork. Located in a vibrant tourist area, we provide our employees with unique experiences and the chance to make a real impact on our customers' journeys.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Operations Specialist — Check-In & Embarkation
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by practising common questions and scenarios related to customer service. Think about how you would handle difficult situations, especially in a fast-paced environment like check-in and embarkation.
✨Tip Number 3
Show your enthusiasm! When you get the chance to speak with potential employers, let them know why you're excited about the role and how you can contribute to their vision of exceeding customer expectations.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining the team!
We think you need these skills to ace Customer Operations Specialist — Check-In & Embarkation
Some tips for your application 🫡
Show Off Your Customer Service Skills:Make sure to highlight any previous experience in customer service roles. We want to see how you've gone above and beyond to exceed customer expectations, just like we aim to do at StudySmarter!
Be Clear and Concise:When writing your application, keep it straightforward. Use clear language and structure your thoughts well. We appreciate a good flow, so make it easy for us to read and understand your points.
Tailor Your Application:Don’t just send a generic application! Take the time to tailor your responses to the specific role of Customer Operations Specialist. Show us how your skills align with our vision and the responsibilities outlined in the job description.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at DP World
✨Know Your Customer Service Basics
Brush up on your customer service skills before the interview. Be ready to share examples of how you've gone above and beyond for customers in the past. This role is all about delivering a high standard of service, so showing that you understand what that means will impress the interviewers.
✨Demonstrate Clear Communication
Since effective verbal communication is key in this role, practice articulating your thoughts clearly. You might be asked to explain how you would handle a difficult situation with a passenger, so think through scenarios where you’ve had to communicate under pressure.
✨Show Flexibility and Team Spirit
This job requires flexibility across various areas of the Tourist Department. Be prepared to discuss times when you’ve adapted to changing circumstances or helped colleagues. Highlighting your willingness to pitch in wherever needed will show that you’re a team player.
✨Safety First Mindset
With responsibilities around safety and security, it’s crucial to convey your awareness of health and safety protocols. Familiarise yourself with basic safety procedures and be ready to discuss how you would handle emergencies, like an evacuation, to demonstrate your readiness for the role.
