At a Glance
- Tasks: Support the management team in delivering top-notch service to tourist passengers.
- Company: Join P&O Ferries, a diverse and inclusive company focused on customer satisfaction.
- Benefits: Flexible working hours, opportunities for growth, and a vibrant team culture.
- Other info: Be part of a team that values authenticity and diversity.
- Why this job: Make a real difference in customer experiences while working in a dynamic environment.
- Qualifications: Strong customer service skills and a flexible attitude are essential.
The predicted salary is between 24000 - 30000 € per year.
In this role you will support the management team to deliver cost effective, customer focused check in and disembarkation service to tourist passengers. You will utilise skills and knowledge of Tourist Department and the business to work effectively to achieve our vision “To be the Customer’s first choice by exceeding their expectations in everything we do”. You will also need to be flexible to work across all areas of the Tourist Department to meet the demands of the business and assist colleagues in their development of the role.
Key responsibilities and duties:
- To Marshall passengers, in conjunction with Government agencies (Customs, Immigration, Special Branch), to a high standard of customer service.
- To assist with the embarkation and disembarkation of vessels whether customers have travelled by vehicle or foot giving clear direction.
- To check all boarding cards and travel documentation in line with statutory authority requirements.
- To immediately report any breaches or suspected breaches of security.
- Be fully conversant with and able to implement when appropriate, the manual fallback procedure.
- To present P&O Ferries in the best light at all times, particularly in difficult situations e.g during times of disruption.
- To ensure all passenger areas are kept clean and tidy.
- Assisting with the evacuation of the terminal buildings in the event of a fire alarm/evacuation.
- Carry out such other duties as are consistent with the job-holder’s role and skills/capabilities as may, from time to time, be required by the company.
- To ensure the safety of self and others in the carrying out of duties.
The ideal candidate will:
- Good level of customer service.
- To achieve regular attendance at work with minimal absence.
- To be flexible in tasks carried out to meet operational requirements.
- To work in line with P&O Ferries Values and Behaviours.
Desirable:
- Previous experience in a customer operations/service environment.
- Able to work weekdays and weekends, as required.
If you have further questions then please reach out to the hiring manager Andy Holmes, Port Duty Manager, andy.holmes@poferries.com for an informal discussion.
At P&O Ferries we want you to be you. Not only will that make us stronger but will allow us to bring authenticity to everything we do. We know our customers come from all walks of life and so do our employees. We are all about connecting the world and that starts with finding connections with who you work with. When we recruit, we want you to bring your whole self to work, and we are working towards increasing diversity across all of our colleagues. We know we cannot be the best unless we recruit the best regardless of race, gender, sexual orientation, gender identity or expression, lifestyle, age, educational background, national origin, religion, or neurodiversity.
Customer Operations Agent - Tourist Marshall employer: DP World
At P&O Ferries, we pride ourselves on being an exceptional employer, offering a dynamic work environment where every team member is valued and encouraged to grow. Our commitment to diversity and inclusion fosters a culture of authenticity, allowing you to bring your whole self to work while delivering outstanding customer service. With opportunities for professional development and a supportive management team, you'll find meaningful and rewarding employment as a Customer Operations Agent in a vibrant tourist setting.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Operations Agent - Tourist Marshall
✨Tip Number 1
Network like a pro! Reach out to people in the industry, especially those already working at P&O Ferries. A friendly chat can give you insider info and maybe even a referral!
✨Tip Number 2
Prepare for the interview by practising common questions related to customer service. Think about how you would handle tricky situations, as they love seeing how you keep your cool under pressure.
✨Tip Number 3
Show off your flexibility! Be ready to discuss how you can adapt to different roles within the Tourist Department. They want someone who can jump in wherever needed, so highlight your versatility.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re serious about joining the team at P&O Ferries.
We think you need these skills to ace Customer Operations Agent - Tourist Marshall
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter to highlight your customer service skills and any relevant experience. We want to see how you can contribute to our vision of exceeding customer expectations!
Show Your Flexibility:Since the role requires flexibility, mention any past experiences where you've adapted to changing situations or taken on various tasks. This will show us you're ready to jump in wherever needed!
Highlight Teamwork Skills:As you'll be working closely with colleagues and government agencies, emphasise your ability to collaborate and support others. We love a team player who can help create a positive environment for everyone!
Apply Through Our Website:Don't forget to submit your application through our website! It’s the best way for us to receive your details and get the ball rolling on your journey with us at P&O Ferries.
How to prepare for a job interview at DP World
✨Know Your Customer Service Basics
Brush up on your customer service skills before the interview. Think about how you can exceed customer expectations, especially in challenging situations. Be ready to share examples of how you've handled difficult customers or situations in the past.
✨Familiarise Yourself with the Role
Make sure you understand the key responsibilities of a Customer Operations Agent. Research P&O Ferries and their values, and think about how you can align your experiences with their mission to provide excellent service. This will show that you're genuinely interested in the role.
✨Demonstrate Flexibility
Since the job requires flexibility across various tasks, be prepared to discuss times when you've adapted to changing circumstances. Highlight your willingness to take on different roles and assist colleagues, as teamwork is crucial in this position.
✨Prepare Questions for the Hiring Manager
Have a few thoughtful questions ready for Andy Holmes or whoever interviews you. This could be about the team dynamics, training opportunities, or how they handle busy periods. It shows you're engaged and eager to learn more about the company culture.
