At a Glance
- Tasks: Support check-in and disembarkation for tourists, ensuring top-notch customer service.
- Company: Join P&O Ferries, a diverse and inclusive company focused on connecting the world.
- Benefits: Flexible shifts, dynamic work environment, and opportunities for personal growth.
- Other info: Embrace your authentic self and contribute to a diverse workplace.
- Why this job: Make a real difference in customer experiences while working in a vibrant team.
- Qualifications: Strong communication skills and a passion for customer service.
The predicted salary is between 22000 - 26000 € per year.
In this role you will support the management team to deliver cost effective, customer focussed check in and disembarkation service to tourist passengers. You will utilise skills and knowledge of Tourist Department and the business to work effectively to achieve our vision “To be the Customer’s first choice by exceeding their expectations in everything we do”. You will also need to be flexible to work across all areas of the Tourist Department to meet the demands of the business and assist colleagues in their development of the role.
Key responsibilities and duties:
- To check-in and marshall passengers, in conjunction with Government agencies (Customs, Immigration, Special Branch), to a high standard of customer service whilst supporting the business objective of achieving on time or early departures.
- To assist with the embarkation and disembarkation of vessels whether customers have travelled by vehicle or foot giving clear direction.
- To check all boarding cards and travel documentation in line with statutory authority requirements.
- To immediately report any breaches or suspected breaches of security.
- To present P&O Ferries in the best light at all times, particularly in difficult situations e.g during times of disruption.
- Assisting with the evacuation of the terminal buildings in the event of a fire alarm/evacuation.
- Carry out such other duties as are consistent with the job-holder’s role and skills/capabilities as may, from time to time, be required by the company.
- To ensure the safety of self and others in the carrying out of duties.
The ideal candidate will:
- Able to demonstrate effective, clear verbal communication skills.
- Smart personal presentation.
- Able to deliver a high standard of customer service, with a pro-active approach.
- Ability to work under pressure and remain calm.
- Good Health & Safety awareness.
Desirable:
- Previous experience in a customer operations/service environment.
- Able to work weekdays and weekends, in line with the rostered shift pattern.
At P&O Ferries we want you to be you. Not only will that make us stronger but will allow us to bring authenticity to everything we do. We know our customers come from all walks of life and so do our employees. We are all about connecting the world and that starts with finding connections with who you work with. When we recruit, we want you to bring your whole self to work, and we are working towards increasing diversity across all of our colleagues. We know we cannot be the best unless we recruit the best regardless of race, gender, sexual orientation, gender identity or expression, lifestyle, age, educational background, national origin, religion, or neurodiversity.
Customer Operations Agent - Tourist employer: DP World
At P&O Ferries, we pride ourselves on being an exceptional employer, offering a dynamic work environment where every team member is valued and encouraged to grow. Our commitment to diversity and inclusion fosters a supportive culture that empowers employees to bring their authentic selves to work, while our focus on customer service excellence ensures that you will play a vital role in creating memorable experiences for our passengers. Located in a vibrant setting, we provide flexible opportunities for professional development, making us the ideal choice for those seeking meaningful and rewarding employment in the tourism sector.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Operations Agent - Tourist
✨Tip Number 1
Get to know the company! Research P&O Ferries and understand their values and mission. This will help you tailor your approach during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! Since this role requires effective verbal communication, try role-playing with a friend or family member. This will help you feel more confident when interacting with potential employers.
✨Tip Number 3
Be flexible and adaptable! Highlight your ability to work under pressure and remain calm in challenging situations. Share examples from your past experiences where you've successfully managed difficult scenarios.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows that you’re proactive and serious about joining the P&O Ferries team.
We think you need these skills to ace Customer Operations Agent - Tourist
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Customer Operations Agent role. Highlight your customer service experience and any relevant skills that match the job description. We want to see how you can exceed our customers' expectations!
Show Off Your Communication Skills:Since effective communication is key in this role, give examples of how you've successfully communicated with customers or colleagues in the past. We love seeing clear, concise language that reflects your ability to handle pressure and remain calm.
Be Yourself:At StudySmarter, we value authenticity! Don’t be afraid to let your personality shine through in your application. Share your unique experiences and perspectives that make you a great fit for our diverse team.
Apply Through Our Website:We encourage you to submit your application directly through our website. It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at DP World
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a Customer Operations Agent. Familiarise yourself with the check-in and disembarkation processes, as well as the importance of customer service in this role. This will help you answer questions confidently and show that you're genuinely interested.
✨Show Off Your Communication Skills
Since effective verbal communication is key for this position, practice articulating your thoughts clearly. You might want to prepare examples of how you've successfully communicated in past roles, especially in high-pressure situations. This will demonstrate your ability to remain calm and professional.
✨Dress to Impress
First impressions matter! Make sure you present yourself smartly for the interview. A neat appearance not only reflects professionalism but also shows respect for the company and the role you're applying for. Think about what you would wear on the job and aim for that level of presentation.
✨Be Ready for Scenario Questions
Expect to be asked how you would handle specific situations, especially those involving customer service or safety. Prepare by thinking through potential scenarios you might face as a Customer Operations Agent and how you would respond. This will help you showcase your problem-solving skills and proactive approach.
