At a Glance
- Tasks: Support port operations by loading and discharging vessels safely and efficiently.
- Company: Join the diverse and inclusive team at P&O Ferries in Hull.
- Benefits: Flexible shift patterns, competitive pay, and a chance to work outdoors.
- Other info: Great opportunity for career growth in a supportive team atmosphere.
- Why this job: Make a real impact in a dynamic environment while connecting with people from all walks of life.
- Qualifications: Full clean driving licence; experience with forklifts and customer service skills preferred.
The predicted salary is between 30000 - 40000 € per year.
An opportunity has arisen to join the P&O Ferries team in Hull, working as a Port Operative (Customer Operations Agent - Quay) responsible for supporting the leadership team in delivering cost effective port operations service to all customers, in a safe and compliant manner. Working to a fixed shift pattern, the role will support the discharge and loading of our vessels, working in co-operation with other members of the Port and Ship team, ensure maximum efficiency and capacity, ensuring the vessel is moored safely while in Port, and that it leaves on time every time.
The successful candidate will have a full clean driving licence and preferably a HGV Class 1 though not essential, with experience in using a variety of equipment including reach stackers, forklift trucks, and RoRo tractor units. They will have excellent communication and customer service skills and ideally experience of working in a similar environment with the flexibility to work at all times of day and outside.
Key responsibilities and duties:
- To discharge and load RoRo cargo in a safe and efficient manner, working in co-operation with Port and Ship Supervision/Management to load to optimal capacity.
- To secure and unsecure cargo on board vessels in a controlled, timely and safe manner and to ensure that all lashing equipment is correctly stowed.
- To ensure effective Mooring of the vessels on arrival and departure.
- To place Health & Safety at the forefront of all tasks and ensure the safety of self and others in the carrying out of duties.
- To use a variety of equipment within the recognised skill set, for the execution of the job, including: RoRo tractor units, Reach Stackers, Forklift trucks. To use all equipment in line with company standards, ensuring appropriate checks are carried out and defects/issues reported.
- To deliver a high standard of customer service to internal and external customers and to present a positive image of P&O Ferries at all times.
- To be vigilant in helping to maintain the Company’s security culture on site, taking immediate action/reporting of any incidents.
The ideal candidate will:
- have excellent customer service skills,
- ability to work as part of a team,
- be able to work under pressure,
- have a full clean driving licence,
- possess good health and safety knowledge,
- have experience of working in a Port environment,
- willing to work outside in all weather conditions,
- respond positively to instructions and able to meet strict deadlines.
Location – Hull, this role operates on a shift basis working 40 hours per week, which includes public holidays. So flexibility is key.
Desirable:
- Experience of working with equipment such as Reach Stackers and Forklifts.
- Be Health & Safety focussed.
- HGV Class 1 licence.
At P&O Ferries we want you to be you. Not only will that make us stronger but will allow us to bring authenticity to everything we do. We know our customers come from all walks of life and so do our employees. We are all about connecting the world and that starts with finding connections with who you work with. When we recruit, we want you to bring your whole self to work, and we are working towards increasing diversity across all of our colleagues. We know we cannot be the best unless we recruit the best regardless of race, gender, sexual orientation, gender identity or expression, lifestyle, age, educational background, national origin, religion, or neurodiversity.
Customer Operations Agent - Quay (2080) employer: DP World
P&O Ferries in Hull offers a dynamic and inclusive work environment for Customer Operations Agents, where safety and efficiency are paramount. Employees benefit from a supportive culture that values diversity and personal growth, alongside opportunities to develop skills in a fast-paced port setting. With a commitment to excellent customer service and teamwork, P&O Ferries ensures that every team member can thrive while contributing to the seamless operation of our ferry services.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Operations Agent - Quay (2080)
✨Tip Number 1
Get to know the company! Research P&O Ferries and understand their values and operations. This will help you tailor your approach during interviews and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info and might even lead to a referral, which is always a bonus!
✨Tip Number 3
Prepare for the interview by practising common questions related to customer service and teamwork. Think about your past experiences and how they relate to the role of a Customer Operations Agent - Quay. Confidence is key!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re serious about joining the P&O Ferries family. Good luck!
We think you need these skills to ace Customer Operations Agent - Quay (2080)
Some tips for your application 🫡
Show Your Enthusiasm:When writing your application, let your passion for the role shine through! We love seeing candidates who are genuinely excited about joining our team and contributing to our mission.
Tailor Your CV:Make sure to customise your CV to highlight relevant experience and skills that match the job description. We want to see how your background aligns with what we’re looking for in a Customer Operations Agent.
Be Clear and Concise:Keep your application straightforward and to the point. We appreciate clarity, so avoid jargon and make sure your key points stand out. This helps us quickly see why you’d be a great fit!
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at DP World
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a Customer Operations Agent - Quay. Familiarise yourself with the key tasks like loading and discharging RoRo cargo, and the importance of health and safety in port operations. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Showcase Your Equipment Skills
If you have experience with equipment like reach stackers or forklift trucks, be ready to discuss it! Share specific examples of how you've used these tools in past roles. If you don’t have direct experience, highlight your willingness to learn and adapt quickly to new machinery.
✨Demonstrate Your Customer Service Skills
Since this role involves delivering high standards of customer service, prepare to share examples of how you've successfully handled customer interactions in the past. Think about times when you went above and beyond to ensure customer satisfaction, as this will resonate well with the interviewers.
✨Emphasise Teamwork and Flexibility
Working as part of a team is crucial in this role, so be prepared to discuss your experiences collaborating with others. Also, highlight your flexibility regarding shift patterns and working outdoors in various weather conditions, as this is a key requirement for the position.
