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- Tasks: Join our team to ensure smooth operations for tourists and freight at Larne Port.
- Company: Be part of P&O Ferries, a trusted name in ferry services for over 180 years.
- Benefits: Enjoy a permanent contract with flexible shifts and a supportive work environment.
- Why this job: Make a difference in customer service while working in a dynamic port setting.
- Qualifications: Strong customer service skills and problem-solving abilities are essential.
- Other info: We value diversity and inclusivity, welcoming applicants from all backgrounds.
The predicted salary is between 24000 - 36000 £ per year.
P&O Ferries are proudly part of the DP World family; with over 150 different businesses across over 40 countries and are a world leading enabler of global trade.
A household name for over 180 years, P&O Ferries have a rich heritage in ferry services. Our ships sail across the English Channel, North Sea & Irish Sea and we employ almost 2000 people.
Here at P&O Ferries we are seeking an Customer Operations Agent to join our team here in Larne on a25hr permanent contract.
This is an opportunity to work as part of the Port Operations team helping to ensure that we process freight and passenger traffic, providing a high standard of customer service.
The successful candidate will have a proven record in customer service with excellent problem solving abilities and effective communication skills. The role is based our Larne Port.
Key responsibilities and duties:
- Tourist and Freight embarkation and disembarkation operations safely and effectively carried out
- Tourist and Freight check in, embarkation and disembarkation carried out efficiently
- Ships Departure times on time or earlier
- Good Attendance
- Flexibility across all skills
The ideal candidate will
- Customer service and customer experience skills
- Excellent problem-solving abilities
- Attention to detail and organisational skills
- Effective communication skills
Desirable:
- Strong interpersonal communication skills
Location – Larne, this role operates on 12hr day and night shifts.
At P&O Ferries we want you to be you. Not only will that make us stronger but will allow us to bring authenticity to everything we do. We know our customers come from all walks of life and so do our employees. We are all about connecting the world and that starts with finding connections with who you work with.
When we recruit we want to you to bring your whole self to work and we are working towards increasing diversity across all of our employees. We know we cannot be the best unless we recruit the best regardless of race, gender, sexual orientation, gender identity or expression, lifestyle, age, educational background, national origin, religion or neurodiversity. #pando
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Customer Operations Agent employer: DP World
Contact Detail:
DP World Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Operations Agent
✨Tip Number 1
Get to know the company! Research DP World and P&O Ferries, their values, and what they stand for. This will help you tailor your approach during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Network like a pro! Connect with current employees on LinkedIn or attend industry events. A friendly chat can sometimes lead to insider tips or even a referral, which can double your chances of landing that interview.
✨Tip Number 3
Prepare for the interview by practising common questions related to customer service and problem-solving. Think of examples from your past experiences that highlight your skills and how you can contribute to the team at Larne Port.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re serious about joining the team and makes it easier for us to keep track of your application.
We think you need these skills to ace Customer Operations Agent
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Customer Operations Agent role. Highlight your customer service experience and problem-solving skills, as these are key for us at P&O Ferries.
Show Off Your Communication Skills: Effective communication is crucial in this role. Use your application to demonstrate how you've successfully communicated with customers or team members in the past. We love seeing real examples!
Be Detail-Oriented: Attention to detail is a must for the Customer Operations Agent position. When filling out your application, double-check for any typos or errors. A polished application shows us you care!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, it shows you're keen on joining our team!
How to prepare for a job interview at DP World
✨Know the Company Inside Out
Before your interview, take some time to research DP World and P&O Ferries. Understand their history, values, and what they stand for. This will not only help you answer questions more effectively but also show your genuine interest in the role.
✨Showcase Your Customer Service Skills
As a Customer Operations Agent, you'll need to demonstrate excellent customer service skills. Prepare examples from your past experiences where you've successfully resolved issues or provided exceptional service. Be ready to discuss how you handle difficult situations with customers.
✨Highlight Your Problem-Solving Abilities
Problem-solving is key in this role. Think of specific instances where you've had to think on your feet or come up with creative solutions. Use the STAR method (Situation, Task, Action, Result) to structure your answers and make them impactful.
✨Practice Effective Communication
Effective communication is crucial for this position. During the interview, practice clear and concise responses. You might even want to do a mock interview with a friend to get comfortable articulating your thoughts and ensuring your interpersonal skills shine through.