CRM Training and Governance Lead

DP World, the fast-growing transportation and logistics leader that currently manages more than 10% of world trade, is seeking a senior CRM Training and Governance Lead to join our European Sales Operations team on a fixed-term contract (12 months). At the heart of this role lies one clear purpose — to enable our commercial teams to engage more effectively and efficiently with customers, driving smarter, data-led growth across all three of DP World’s core business lines in Europe. You will play a pivotal role in embedding robust CRM processes, supporting bid management excellence, and transforming data into actionable insights that guide commercial strategy and performance.

Your Responsibilities

• CRM & Strategy: Partnering with regional counterparts and global Head Office stakeholders to represent Europe in CRM strategy discussions and initiatives — ensuring regional business needs are accurately reflected in all strategic decisions and system developments. Collaborating with business unit leaders across Contract Logistics, Road Freight, and Freight Forwarding to design and continuously refine bid management processes that align with operational realities and commercial goals. Leading engagement with internal and external IT teams to define, deliver, and implement CRM enhancements, ensuring smooth project management, user adoption, and impactful business outcomes.
• Bid Management Process: Overseeing the end-to-end bid management process across all DP World Logistics Europe business units, ensuring opportunities are managed effectively — from initial assessment through to contract signature. Coordinating and facilitating structured Go / No-Go reviews with cross-functional stakeholders, ensuring transparent communication and alignment on key decisions. Ensuring high-quality bid submissions by gathering all necessary commercial, operational, and financial inputs to support timely approvals by the Regional Customer Council (or equivalent governing body). Managing and prioritising multiple RFQ responses simultaneously, maintaining focus on quality, timeliness, and collaboration.
• CRM System Management: Partnering with dedicated bid managers in each business unit to maintain an accurate, up-to-date CRM environment — ensuring full visibility of opportunity status and reliable management reporting. Supporting data gathering and the development of management reports that track growth performance and renewal pipelines across the region. Championing data integrity by leading continuous reviews of CRM data quality and engaging stakeholders to drive accountability and accuracy.
• Reporting & Business Insights: Delivering and continuously refining CRM-based reporting that provides clear visibility into pipeline health, business performance, and customer engagement. Collaborating with Business Analysts and Finance teams to understand key reporting needs for management reviews and identify insights that enhance strategic decision-making. Promoting a culture of data-driven collaboration by translating CRM outputs into actionable intelligence that supports growth and operational excellence.

Your Profile

• Completed higher education studies would be preferred, though what matters most is your proven ability to drive impact and lead through expertise.
• Approximately 10 years of progressive experience in the supply chain, logistics, or transportation sector — ideally within contract logistics or road transport environments. You understand how commercial, operational, and customer-facing teams connect to deliver value.
• A strong track record in project and change management within supply chain operations, with the ability to define challenges, design improvement plans, and deliver measurable outcomes. You’re confident managing resources, timelines, and stakeholders to ensure successful implementation.
• CRM ownership: Demonstrated experience leading or managing a CRM system strategically and operationally — including process and workflow design, data quality, reporting, access management, and system governance. You’re skilled at turning data into actionable insights and aligning CRM capabilities with business objectives.
• Digital fluency: Highly proficient in Microsoft Office Suite (Word, Excel, PowerPoint) and comfortable engaging with digital tools and data platforms to support analysis and reporting.
• Fluency in English is a must while knowledge of any additional European languages is a plus.
• Customer engagement: Deep understanding of customer growth and engagement processes, and of the back-office systems and tools that support these critical activities.
• Communication & collaboration: An exceptional communicator who can translate complex topics clearly and tactfully. You’re an active listener, a confident presenter, and a trusted collaborator across diverse and multicultural teams.
• Analytical & problem-solving mindset: You think critically, identify root causes, and approach challenges with creativity and curiosity. You’re detail-oriented but never lose sight of the bigger picture.
• Results-driven & organized: Known for your accountability, adaptability, and proactive approach, you manage competing priorities effectively and deliver on commitments with professionalism and integrity.
• Willingness and ability to travel up to 20% across Europe to collaborate with teams and stakeholders.

Compensation

DP World offers exciting and challenging roles within a growing international organization. We strive to hire and develop the right people, locally and globally, stimulating personal growth and self-development within an informal atmosphere. We offer a market competitive compensation package.

About DP World

Trade is the lifeblood of the global economy, creating opportunities and improving the quality of life for people around the world. DP World exists to make the world’s trade flow better, changing what’s possible for the customers and communities we serve globally. With a dedicated, diverse and professional team of more than 115,000 employees from 160 nationalities, spanning 78 countries on six continents, DP World is pushing trade further and faster towards a seamless supply chain that’s fit for the future. We’re rapidly transforming and integrating our businesses — Ports and Terminals, Marine Services, Logistics and Technology – and uniting our global infrastructure with local expertise to create stronger, more efficient end-to-end supply chain solutions that can change the way the world trades. What’s more, we’re reshaping the future by investing in innovation. From intelligent delivery systems to automated warehouse stacking, we’re at the cutting edge of disruptive technology, pushing the sector towards better ways to trade, minimising disruptions from the factory floor to the customer’s door. DP World is on a mission to transcend boundaries and bridge the gap between all nations and cultures – not just in what we do but also in how we behave. We are dedicated to creating a culture where everyone feels respected, supported, and empowered to reach their full potential. We believe that embracing inclusion and diversity drives innovation and growth and helps us connect people, businesses, and societies. Free minds and different perspectives are changing our world, and together we can change what’s possible.

DP World is committed to the principles of Equal Employment Opportunity (EEO). We strongly believe that employing a diverse workforce is central to our success and we make recruiting decisions based on your experience and skills. We welcome applications from all members of society irrespective of age, gender, disability, race, religion or belief.