Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Support retailers and importers with order and delivery queries, ensuring smooth operations.
- Company: Join DP World, a leader in global trade and logistics innovation.
- Benefits: Competitive pay, personal growth opportunities, and a dynamic work environment.
- Why this job: Be part of a team transforming global trade and enhancing customer experiences.
- Qualifications: Experience in customer service or logistics, strong communication skills, and problem-solving abilities.
- Other info: Work in a fast-paced environment with a focus on teamwork and continuous improvement.
The predicted salary is between 36000 - 60000 £ per year.
We have an exciting opportunity for a Control Tower Specialist to join our operations team based in Coleshill. In this role, you will provide first-line support for retailer and importer queries, ensuring timely and accurate resolution of order, delivery, and claims-related issues. You will play a key role in supporting global customer service teams, coordinating transport activity, and maintaining high standards of service, compliance, and data accuracy across the supply chain.
Responsibilities
- Act as the first point of contact for inbound retailer and importer queries relating to orders, deliveries, claims, and returns.
- Respond to customer queries within agreed service level agreements, including a two-hour response time.
- Support global customer service teams with order status updates, delivery enquiries, and issue resolution.
- Perform material availability checks and assist with order-related investigations.
- Investigate and process claims and returns in line with customer policies and procedures.
- Coordinate product inspection requests and provide clear, timely feedback to relevant stakeholders.
- Escalate unresolved or complex issues to the Customer Services Manager, ensuring appropriate handover and tracking.
- Maintain accurate records and documentation in line with reporting, audit, and compliance requirements.
- Book consignments across all transport modes using customer-designated carriers.
- Track late or at-risk shipments and follow up with carriers and internal teams to support on-time delivery.
- Support compliance checks for ADR, IATA, and other applicable transport regulations.
- Prepare, review, and verify shipping documentation in line with origin and destination requirements.
- Assist with invoice validation and flag discrepancies for investigation and resolution.
- Contribute to continuous improvement initiatives within the control tower and customer service functions.
Your Key Skills
- Secondary education or equivalent qualifications.
- A minimum of two years’ experience in a customer service, logistics, or supply chain support role.
- Familiarity with transport operations and end-to-end supply chain processes.
- Strong communication and interpersonal skills, with the ability to engage effectively with internal and external stakeholders.
- Ability to manage multiple queries and priorities in a fast-paced environment.
- Basic proficiency in Microsoft Office applications and transport management systems.
- Strong problem-solving capability with a high level of attention to detail.
- Fluency in English is essential; additional language capability in French, Chinese, Korean, or Japanese would be an advantage.
- Customer-focused mindset with a commitment to service quality.
- Proactive, reliable, and accountable approach to work.
- Strong team orientation with the ability to collaborate effectively.
- Comfortable working in a dynamic, operational environment.
Compensation
DP World offers exciting and challenging roles within a growing international organization. We strive to hire and develop the right people, locally and globally, stimulating personal growth and self-development within an informal atmosphere. We offer a market competitive compensation package.
About DP World
Trade is the lifeblood of the global economy, creating opportunities and improving the quality of life for people around the world. DP World exists to make the world’s trade flow better, changing what’s possible for the customers and communities we serve globally.
With a dedicated, diverse and professional team of more than 103,000 employees spanning 75 countries on six continents, DP World is pushing trade further and faster towards a seamless supply chain that’s fit for the future.
We’re rapidly transforming and integrating our businesses -- Ports and Terminals, Marine Services, Logistics and Technology – and uniting our global infrastructure with local expertise to create stronger, more efficient end-to-end supply chain solutions that can change the way the world trades.
The DP World family comprises syncreon, Imperial and P&O. What’s more, we’re reshaping the future by investing in innovation. From intelligent delivery systems to automated warehouse stacking, we’re at the cutting edge of disruptive technology, pushing the sector towards better ways to trade, minimising disruptions from the factory floor to the customer’s door.
Control Tower Specialist employer: DP World
Contact Detail:
DP World Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Control Tower Specialist
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and role. Understand their values and how you can contribute as a Control Tower Specialist. Tailor your answers to show you're the perfect fit for their team.
✨Tip Number 3
Practice makes perfect! Do mock interviews with friends or use online resources. The more comfortable you are speaking about your experience and skills, the better you'll perform when it counts.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take that extra step to engage with us directly.
We think you need these skills to ace Control Tower Specialist
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Control Tower Specialist role. Highlight your experience in customer service and logistics, and show us how your skills align with the responsibilities mentioned in the job description.
Showcase Your Problem-Solving Skills: In your application, give examples of how you've tackled challenges in previous roles. We love seeing candidates who can think on their feet and resolve issues efficiently, especially in a fast-paced environment like ours.
Be Clear and Concise: When writing your application, keep it straightforward. Use clear language and avoid jargon. We appreciate candidates who can communicate effectively, as this is key in our operations team.
Apply Through Our Website: We encourage you to submit your application directly through our website. This way, you’ll ensure it reaches the right people and you’ll get a chance to explore more about us and what we do!
How to prepare for a job interview at DP World
✨Know Your Stuff
Before the interview, make sure you understand the ins and outs of the supply chain and logistics. Brush up on key terms like order processing, delivery timelines, and claims handling. This will show that you're not just interested in the role but also knowledgeable about it.
✨Show Off Your Communication Skills
As a Control Tower Specialist, you'll be the first point of contact for queries. Practice articulating your thoughts clearly and concisely. You might even want to prepare examples of how you've effectively communicated with customers or resolved issues in the past.
✨Be Ready for Problem-Solving Scenarios
Expect to face some hypothetical scenarios during the interview. Think about how you would handle multiple queries or a late shipment. Prepare to discuss your thought process and how you prioritise tasks in a fast-paced environment.
✨Demonstrate Your Customer-Focused Mindset
DP World values a customer-focused approach, so be ready to share examples of how you've gone above and beyond for customers in previous roles. Highlight your commitment to service quality and how you ensure customer satisfaction.
