At a Glance
- Tasks: Manage freight forwarding operations and ensure customer satisfaction in a dynamic environment.
- Company: Join DP World, a leader in global trade and logistics innovation.
- Benefits: Competitive salary, diverse culture, and opportunities for professional growth.
- Other info: Work in a supportive team that values diversity and innovation.
- Why this job: Be part of a mission to transform global trade and make a real impact.
- Qualifications: Graduate with 3 years of freight forwarding experience and strong customer service skills.
The predicted salary is between 31500 - 38500 £ per year.
We are the leading provider of worldwide smart end-to-end supply chain & logistics, enabling the flow of trade across the globe. Our comprehensive range of products and services covers every link of the integrated supply chain – from maritime and inland terminals to marine services and industrial parks as well as technology-driven customer solutions.
The Freight Forwarding Operations and Customer Service Agent - Ocean Imports builds and maintains strong relationships with key customers, addressing their concerns, resolving issues and ensuring their satisfaction. They also continuously assess customer needs, market trends, and competitors to enhance service offerings and maintain a competitive edge.
KEY ACCOUNTABILITIES
- Manage file creation and all services associated with freight forwarding and logistics.
- Assist with account start-up.
- Liaison with sales to ensure required documentation/information needed for the SOP are provided.
- Monitor/audit files weekly for compliance of estimate input, profit margin setting and timely invoicing.
- Assist clients in their day-by-day requests related to export/import documentation in order to ensure proper execution to the transportation files.
- Provide clients with complete Flight/Sailing details in order to ensure proper flow in information is guaranteed.
- Liaise with Airlines/Ocean lines in order to procure the best possible solutions (capacity and cost) to be utilized upon execution of transportation files.
- Liaise with DPW internal Network and external Partner Agents in order to guarantee the best possible service assistance.
- Act quickly upon possible emergency situations that may arise within the life of an Air/Ocean file.
- Network with your fellow Operations colleagues to ensure proper support is given in case of workflow overload.
QUALIFICATIONS, EXPERIENCE AND SKILLS
- Graduate in any field.
- At least 3 years of relevant and recent experience in Freight Forwarding Operations and Customer Service.
- Freight Forwarding experience is mandatory.
Please note: This position does not offer sponsorship for employment visas. Applicants must be legally authorized to work in the United States without sponsorship now or in the future.
Freight Forwarding Operations and Customer Service Agent - Ocean Imports in Clifton employer: DP World
At DP World, we pride ourselves on being an excellent employer, offering a dynamic work environment where your contributions as a Facilities and Maintenance Assistant will be valued. With a focus on personal growth and development, our informal atmosphere encourages collaboration across multiple UK locations, ensuring that you are supported in your role while enjoying a competitive compensation package. Join us to be part of a dedicated team that is transforming global trade and making a meaningful impact in the industry.
StudySmarter Expert Advice🤫
We think this is how you could land Freight Forwarding Operations and Customer Service Agent - Ocean Imports in Clifton
✨Get Involved in Industry Events
Logistics and supply chain are all about networking, so hit up those trade shows and local meetups. Places like the UK's Logistics and Supply Chain conference can be goldmines for connecting with potential employers like DP World and learning about the latest trends in the industry.
✨Leverage Online Communities
Join forums and LinkedIn groups specifically for logistics professionals. Share your insights and ask questions to get noticed. Being active in these spaces can help you establish credibility and might just lead to an opportunity at DP World!
✨Showcase Your Skills with a Portfolio
Even if it’s a full-time gig, having a portfolio can really set you apart. Include case studies or projects that demonstrate your understanding of supply chain management, logistics software, or solving operational challenges. You’d be surprised at how much this can impress hiring managers.
✨Apply Directly Through Our Website
Don't forget the power of applying directly through our website! A lot of companies like DP World keep job postings exclusive to their sites. This way, you can easily keep track of your applications and ensure your profile is in front of the right people.
We think you need these skills to ace Freight Forwarding Operations and Customer Service Agent - Ocean Imports in Clifton
Some tips for your application 🫡
Show Your Supply Chain Savvy:In your CV and cover letter, make sure to highlight your understanding of logistics and supply chain management principles. Mention any relevant courses you've taken or tools you've used, like inventory management software or data analysis platforms, to showcase your skills and keep up with best practices in the industry.
Quantify Your Achievements:When detailing your previous work experience, remember to use numbers wherever possible. Did you improve delivery times by a specific percentage? Did you help reduce costs? These kinds of quantified achievements not only catch the eye but also demonstrate your capability in the logistics sector.
Tailor Your Cover Letter to DP World:This is your chance to really connect with the team at DP World. In your cover letter, express why you're passionate about supply chain logistics and how your goals align with the company’s mission. A little personalisation goes a long way!
Include Relevant Certifications:If you've got any certifications related to logistics or supply chain management—like APICS or Six Sigma—make sure you flaunt them! These show that you're committed to your professional development and can set you apart from other candidates.
How to prepare for a job interview at DP World
✨Know Your Logistics Tools
Make sure you're familiar with key logistics software and tools like SAP or Oracle ERP. These are often used in the industry, and being able to demonstrate your knowledge or experience with them can really set you apart during your interview with DP World.
✨Perfect Your Problem-Solving Skills
Expect to tackle scenarios that showcase your problem-solving skills. Think about past experiences where you've had to optimise supply chains or handle logistics challenges. Have a few examples ready to discuss how you made decisions that led to improvements.
✨Show Your Team Spirit
Supply chain roles heavily rely on teamwork and communication. Be prepared to discuss how you've collaborated with others in previous roles. Maybe share a time when you coordinated with a team to resolve a logistical hiccup. This can show DP World that you're a team player!
✨Understand the Big Picture
Be ready to talk about the broader logistics and supply chain trends. Having insights into current challenges in the industry, like sustainability or lead times, can impress the interviewers at DP World. Show them you’re not just focused on the day-to-day but also have a strategic mindset!
