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- Tasks: Transform raw data into insights, optimise CRM systems, and develop BI reports.
- Company: Join DP World, a leader in global trade and logistics, with a diverse team across 75 countries.
- Benefits: Enjoy competitive pay, personal growth opportunities, and a flexible, informal work environment.
- Why this job: Be part of a transformative team that shapes the future of trade and logistics.
- Qualifications: Strong analytical skills, proficiency in BI tools, and understanding of logistics principles required.
- Other info: Must meet health and safety requirements; eligibility to work in the UK is essential.
The predicted salary is between 36000 - 60000 £ per year.
DP World in the UK is at the heart of Britain’s trading future, providing the right trading infrastructure, smart logistical solutions and the benefits of freeport status to our customers. The successful candidate will be responsible for transforming raw data into actionable insights that enhance our logistics and supply chain offerings, optimising our CRM system, developing insightful BI reports and dashboards, and collaborating extensively with internal stakeholders and external customers. The ideal candidate will possess a strong analytical mindset, proficiency in BI tools and CRM platforms, and have an understanding of logistics and supply chain principles.
Key responsibilities include:
- Collect, clean, analyse and interpret complex datasets from multiple sources such as Analytics Data Hub, CARGOES, Alphaliner, Panjiva, Statista, TMS, WMS, ERP, and CRM.
- Develop and maintain BI reports, dashboards and visualisations to track key performance indicators.
- Identify trends and patterns in data to provide actionable insights and recommendations for supply chain improvements and strategic decision making.
- Administer and maintain the company CRM system (Microsoft Dynamics), ensuring data integrity, accuracy and completeness.
- Implement strategies to optimise CRM usage for the wider commercial team.
- Customise and configure the CRM platform to meet evolving business needs, including workflow automation, data integration and user management.
- Work closely with internal stakeholders across operations, sales, finance, IT and others to understand their data and reporting needs.
- Present findings, insights and recommendations to stakeholders at various levels.
- Analyse customer data within the CRM and from other sources to identify opportunities for improving customer satisfaction, retention and upselling/cross-selling.
- Develop reports and dashboards that provide insights into customer behaviour, preferences and pain points specific to their logistics and supply chain needs.
- Support the sales and account management teams with data-driven insights to enhance customer interactions and negotiations.
- Proactively identify opportunities to improve data collection, analysis and reporting processes.
- Contribute to the development and implementation of data driven strategies to optimise logistics operations, such as route optimisation, inventory management and demand forecasting.
NOTE: All of our roles are subject to the below:
- Eligibility to work in the UK.
- A full valid UK driving licence or appropriate international licence allowing you to drive on UK roads.
- No unspent criminal convictions.
- Due to manufacturing guidelines on equipment and site safety critical health and safety requirements, we have strict weight and medical requirements that need to be met and maintained.
- For our safety critical roles health and medical and fitness checks are performed. Requirements include, but are not limited to, weight, height, blood pressure and hearing.
- We may close our roles early, depending on the number of applications received.
Compensation: DP World offers exciting and challenging roles within a growing international organization. We strive to hire and develop the right people, locally and globally, stimulating personal growth and self-development within an informal atmosphere. We offer a market competitive compensation package.
DP World is committed to the principles of Equal Employment Opportunity (EEO). We strongly believe that employing a diverse workforce is central to our success and we make recruiting decisions based on your experience and skills. We believe that employees are happiest when they’re empowered to be their true, authentic selves. So, please come as you are. We can’t wait to meet you.
Business Intelligence and CRM Analyst employer: DP World
Contact Detail:
DP World Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Business Intelligence and CRM Analyst
✨Tip Number 1
Familiarise yourself with the specific BI tools and CRM platforms mentioned in the job description, particularly Microsoft Dynamics. Having hands-on experience or certifications in these tools can significantly boost your confidence during interviews.
✨Tip Number 2
Understand the logistics and supply chain principles that are relevant to DP World. Research current trends and challenges in the industry, as this knowledge will help you demonstrate your analytical mindset and ability to provide actionable insights.
✨Tip Number 3
Prepare to discuss how you've previously collected, cleaned, and analysed complex datasets. Be ready to share specific examples of how your insights led to improvements in processes or decision-making, as this aligns closely with the responsibilities of the role.
✨Tip Number 4
Network with professionals in the logistics and supply chain sector, especially those who work with data analytics. Engaging with industry experts can provide valuable insights and may even lead to referrals, increasing your chances of landing the job.
We think you need these skills to ace Business Intelligence and CRM Analyst
Some tips for your application 🫡
Understand the Role: Before applying, make sure to thoroughly understand the responsibilities and requirements of the Business Intelligence and CRM Analyst position. Familiarise yourself with the key tools mentioned, such as Microsoft Dynamics and various BI platforms.
Tailor Your CV: Customise your CV to highlight relevant experience in data analysis, CRM systems, and logistics. Use specific examples that demonstrate your analytical skills and familiarity with BI tools to make your application stand out.
Craft a Compelling Cover Letter: Write a cover letter that connects your background to the job description. Emphasise your analytical mindset and how your previous experiences can contribute to optimising logistics and supply chain operations at DP World.
Highlight Relevant Skills: In your application, clearly outline your proficiency in data collection, analysis, and reporting processes. Mention any experience you have with data visualisation and how you've used insights to drive business decisions in the past.
How to prepare for a job interview at DP World
✨Showcase Your Analytical Skills
As a Business Intelligence and CRM Analyst, it's crucial to demonstrate your analytical mindset. Prepare examples of how you've transformed raw data into actionable insights in previous roles, focusing on specific BI tools and methodologies you've used.
✨Familiarise Yourself with CRM Systems
Since the role involves administering Microsoft Dynamics, make sure you understand its functionalities. Be ready to discuss how you've optimised CRM systems in the past and any customisations you've implemented to meet business needs.
✨Understand Logistics and Supply Chain Principles
DP World is deeply rooted in logistics and supply chain management. Brush up on key concepts and be prepared to discuss how data analysis can improve operations like route optimisation and inventory management.
✨Prepare for Stakeholder Engagement
Collaboration with internal stakeholders is a key part of this role. Think about how you've effectively communicated insights and recommendations to various teams in the past, and be ready to share these experiences during the interview.
