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For Companies At a Glance
- Tasks: Support players and enhance their tournament experience through excellent service and communication.
- Company: Join the European Tour group, a leader in global golf events.
- Benefits: Work in a dynamic environment with travel opportunities and exposure to professional sports.
- Why this job: Be at the heart of professional golf and make a real impact on player experiences.
- Qualifications: Strong communication skills, organisational abilities, and a passion for golf.
- Other info: Collaborative culture focused on professionalism and excellence.
The predicted salary is between 30000 - 40000 ÂŁ per year.
Who We Are
The European Tour group administers golf’s global Tour - the DP World Tour - the HotelPlanner Tour and the Staysure Legends Tour, as well as golf’s greatest team contest, the Ryder Cup.
Location: Virginia Water, Surrey
Contract: Permanent
We’re looking for a highly organised, ideally multi-lingual, and people-focused Player Services Executive to help provide outstanding support to our HotelPlanner Tour members, both on and off the course. Working closely with players, their management teams, promoters, media, and tournament officials, you’ll play a key role in shaping a seamless tournament experience for our Members throughout the season. This is an exciting opportunity for someone who enjoys building strong relationships and takes pride in delivering high-quality service under pressure. Please note there is extensive travel with this role to support approximately 15 events per season.
About The Role
The Player Services Executive supports the Senior Player Services Manager in ensuring all HotelPlanner Tour members receive first‑class service. You will manage the daily operation of the HotelPlanner Tour Player Portal, coordinate clear and timely communications to players and their teams, and provide essential on‑site support at approximately 15 tournaments per season. This role is hands‑on, wide‑ranging and central to the player experience. You will be a trusted point of contact for players, help coordinate media and promotional activities, manage accreditation processes, and collaborate with multiple internal and external partners to uphold the Tour’s professional standards.
Key Responsibilities
- Player Support & Communications: Oversee and maintain the HotelPlanner Tour Player Portal, ensuring all tournament information is accurate and up to date. Act as the primary contact for HotelPlanner Tour portal‑related queries. Prepare and distribute timely player communications aligned with the approved Messaging Framework.
- New Member Onboarding: Lead the onboarding process for new Ranked Members. Provide guidance and resources to help new players understand Tour processes and expectations. Work closely with the Senior Player Services Manager to integrate newly qualified players before and during the season.
- On‑site Tournament Support – Travel: Attend approximately 15 HotelPlanner Tour events per season acting as the main point of contact for players. Proactively resolve on‑site player queries and collaborate with Tournament Directors and Promoters. Produce post‑event reports with recommendations to enhance player services at future tournaments. Support at other European Tour Group events where required.
- Media & Promotional Coordination: Coordinate player involvement in media activities, interviews and promotional features. Work with event Promoters to facilitate player appearances (e.g., pro‑ams, sponsor engagements). Provide recommendations to the media team on players or storylines to highlight.
- Stakeholder Relationship Management: Build strong relationships with event Promoters, sponsors and venue partners. Work collaboratively across departments to uphold the Tour’s “one team” philosophy and enhance the player experience.
- Accreditation Oversight: Manage the full accreditation process for the HotelPlanner Tour. Ensure players, staff and authorised personnel receive required credentials promptly.
- Invite Requests & Administration: Oversee the HotelPlanner Tour invites inbox. Liaise with the HotelPlanner Tour Director and ensure timely responses to enquiries.
- Additional Support & Projects: Contribute to wider departmental initiatives and cross‑functional projects that support the Tour’s strategic aims.
Essential Knowledge, Skills & Experience
- Outstanding verbal communication and excellent written communication skills.
- Exceptional relationship‑building skills with the ability to engage confidently with players, management teams and senior stakeholders.
- Highly organised with strong attention to detail and the ability to manage multiple deadlines.
- Strong understanding of the game of golf and the structure of the professional golf ecosystem.
- A collaborative, team‑oriented mindset with the ability to work effectively across departments.
- Proactive, resilient and comfortable working in high‑pressure, fast‑paced event environments.
- Willingness to travel internationally for extended periods during the season.
- Proficiency in at least one additional language beyond English.
Desirable
- Previous experience working in professional sports events, ideally within golf.
Why Join Us?
- The opportunity to work at the heart of professional golf on an international tour.
- A role that offers significant player‑facing responsibility and direct impact on member experience.
- Exposure to live event environments and collaboration with a wide range of sporting stakeholders.
- A supportive, team‑driven culture built around professionalism and excellence.
How To Apply
Please submit your CV and a short cover letter outlining your relevant experience and interest in the role. The European Tour group promote diversity, equality, and inclusion. We ensure that we make employment decisions by matching our business needs with skills and experience of candidates, regardless of anything.
Player Services Executive (HotelPlanner Tour) in Wentworth employer: DP World Tour
Contact Detail:
DP World Tour Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Player Services Executive (HotelPlanner Tour) in Wentworth
✨Tip Number 1
Network like a pro! Get out there and connect with people in the golf industry. Attend events, join online forums, and don’t be shy about reaching out to current or former employees of the European Tour group. Building relationships can open doors that a CV just can't.
✨Tip Number 2
Show your passion for golf! When you get the chance to chat with someone from the Tour, let your enthusiasm shine through. Share your experiences and knowledge about the game. It’s all about making a memorable impression that highlights your love for the sport.
✨Tip Number 3
Be proactive! If you see an opportunity to help out at an event or offer your skills, jump on it. Volunteering or interning can give you valuable experience and show that you're committed to supporting the Tour and its players.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining the team. Don’t forget to tailor your application to highlight how your skills align with the Player Services Executive role!
We think you need these skills to ace Player Services Executive (HotelPlanner Tour) in Wentworth
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Player Services Executive role. Highlight your experience in customer service, especially in sports or event management, and don’t forget to mention any multi-lingual skills you have!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to express your passion for golf and how your skills align with the responsibilities of the role. Be sure to mention why you want to work with us at the European Tour group.
Showcase Your Communication Skills: Since this role requires outstanding verbal and written communication, make sure your application reflects that. Keep your language clear and professional, and double-check for any typos or errors before hitting send!
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It’s the best way to ensure your application gets into the right hands and shows you’re serious about joining our team!
How to prepare for a job interview at DP World Tour
✨Know Your Golf
Make sure you brush up on your knowledge of golf and the professional golf ecosystem. Understanding the nuances of the game will not only impress your interviewers but also show that you're genuinely interested in the role.
✨Showcase Your People Skills
As a Player Services Executive, you'll be interacting with players, management teams, and various stakeholders. Prepare examples of how you've built strong relationships in previous roles, especially under pressure. This will highlight your people-focused approach.
✨Be Organised and Detail-Oriented
Demonstrate your organisational skills by discussing how you manage multiple tasks and deadlines. Bring examples of how you've successfully coordinated events or projects, as this role requires a keen eye for detail and the ability to juggle various responsibilities.
✨Prepare for On-Site Scenarios
Since the role involves extensive travel and on-site support, think about potential challenges you might face at tournaments. Prepare to discuss how you'd handle player queries or unexpected situations, showcasing your proactive and resilient mindset.