Senior Business Analyst – Terminal Operating Systems in London

We are recruiting for a Senior Business Analyst - Terminal Operating Systems to be based in the UK who will play a critical role in supporting the successful rollout and adoption of the Zodiac Terminal Operating System across DP World’s European terminals. Acting as the bridge between operational teams and technical delivery streams, the role ensures that business requirements are clearly defined, validated, and translated into practical system solutions. This role will involve travel across European regions.

About the Role:

• Engage with terminal stakeholders to understand business needs, challenges, and system usage patterns.
• Translate operational requirements into clear, actionable specifications for development and configuration teams.
• Collaborate with Regional and Global teams to ensure alignment between local requirements and global capabilities.
• Create and maintain high-quality documentation including user stories, functional specifications, and process maps.
• Support the creation and validation of Standard Operating Procedures (SOPs) and Knowledge Base content.
• Act as a key liaison between operations and IT during the transition from project to BAU.
• Work closely with L2 Support Analysts to ensure proper triage of incidents, identification of root causes, and capture of recurring themes for future enhancement.
• Analyse data from incident trends, user feedback, and operational performance to propose improvements.
• Facilitate workshops and walkthroughs to validate enhancements and system/process changes.
• Participate in backlog grooming, sprint planning, and testing support during release cycles.
• Maintain strong working relationships with Local IT, Regional Infrastructure, Global Engineering, and Business Operations teams.
• Support change management activities by clearly communicating updates, timelines, and impacts to stakeholders.
• Support the collection of KPIs and reporting requirements related to process performance and user adoption.

Your Key Skills:

• Bachelor’s degree in Information Systems, Business, Logistics, Engineering, or a related field.
• 3+ years’ experience in a Business Analyst, Functional Consultant, or similar role.
• Experience working with large-scale enterprise systems, ideally in logistics, shipping, or supply chain environments.
• Demonstrable experience in requirements gathering, stakeholder engagement, and process mapping.
• Familiarity with IT Service Management (ITSM) tools such as Jira Service Management (JSM).
• Experience with Terminal Operating Systems (e.g., Zodiac, Navis N4, or similar platforms).
• Knowledge of port operations or transport logistics.
• Certifications in Business Analysis (e.g., CBAP, PMI-PBA).
• Understanding of integration concepts between systems (EDI, ERP, Gate, Billing, Rail).

DP World offers exciting and challenging roles within a growing international organization. We strive to hire and develop the right people, locally and globally, stimulating personal growth and self-development within an informal atmosphere. We offer a market competitive compensation package.

About DP World:

Trade is the lifeblood of the global economy, creating opportunities and improving the quality of life for people around the world. DP World exists to make the world’s trade flow better, changing what’s possible for the customers and communities we serve globally. With a dedicated, diverse and professional team of more than 120,000 employees spanning 75 countries on six continents, DP World is pushing trade further and faster towards a seamless supply chain that’s fit for the future. We’re rapidly transforming and integrating our businesses -- Ports and Terminals, Marine Services, Logistics and Technology – and uniting our global infrastructure with local expertise to create stronger, more efficient end-to-end supply chain solutions that can change the way the world trades. What’s more, we’re reshaping the future by investing in innovation. From intelligent delivery systems to automated warehouse stacking, we’re at the cutting edge of disruptive technology, pushing the sector towards better ways to trade, minimising disruptions from the factory floor to the customer’s door.