Customer Operations Agent (1898)

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Customer Operations Agent (1898), Cairnryan

Client: DP World Australia

Location: Cairnryan

Job Category: Other

EU work permit required: Yes

Job Reference: de930f3ac748

Job Views: 5

Posted: 02.06.2025

Expiry Date: 17.07.2025

Job Description:

An opportunity has arisen to join the P&O Ferries team in Cairnryan, working 30 hours a week, supporting the leadership team to ensure that all aspects of the Port Operation (Freight & Tourist) are performed safely at all times, and in the most effective and efficient manner to meet the day-to-day requirements of the Port. Working across all areas of the Customer Operations Department, the role will support the Port in meeting the demands of the business whilst delivering a high standard of Customer Service.

Duties and responsibilities include:

• Check-in and process all traffic (tourist and freight, accompanied and unaccompanied) through the Port of Cairnryan (including 3rd party contract).
• Process tourist and freight traffic within agreed configurations for loading, check-in, and special needs requirements utilising computerised check-in system and loading systems (PHS & WIS).
• Ensure the correct handling of hazardous cargo, high security, and abnormal loads, liaising with ship’s officers regarding stowage.
• Assist in maintaining an accurate count of passengers and vehicles, and accurately record deck allocations.
• Release / Out-gate unaccompanied traffic through the Port.
• Inspect potential damage claims, photograph and document, and provide comprehensive reports to Supervisors.
• Prepare group boarding cards and tickets for embarkation, ensuring they are appropriately sorted.
• Board and disembark foot passengers using Company Vehicles, subject to holding the relevant licence, and in accordance with Company and legislative requirements.
• Be fully conversant with and able to implement when appropriate the manual fallback procedure.
• Assist in redirecting passengers in case of disruptions, and contact booked passengers by phone and text in advance, diverting to other sailings for all POIS routes and ports.
• Handle initial complaints and queries from customers and provide comprehensive reports to Supervisors.
• Maintain cash float and accurately account for all ticket sales by cash, credit, and debit card.
• Perform regular and accurate checks on company vehicles, equipment, and IT, and report faults to the Duty Supervisor, assisting in follow-up and resolution where appropriate.
• Sell tickets to customers and take telephone, email, and postal bookings when required.

At P&O Ferries, we want you to be yourself. This authenticity strengthens us and enhances everything we do. We value diversity and believe our strength lies in our varied backgrounds. We are committed to increasing diversity across all our employees and recruiting the best talent regardless of race, gender, sexual orientation, gender identity or expression, lifestyle, age, educational background, national origin, religion, or neurodiversity.

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