TEAM MANAGER

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Job Overview

Fully accountable for coaching, mentoring and leading a team of DC operatives, enabling them to achieve KPIs and commercial targets within a safe culture‑led working environment.

Work Schedule

• Friday 1:00pm to 9:00pm
• Saturday & Sunday 9am to 9:00pm
• Monday 1:00pm to 9:00pm

Responsibilities

• Regularly review own performance and maintain a personal development plan, including a compulsory Academy Level 3 qualification, that is alive and represents your behaviours and areas of technical performance that need focus and improvement.
• Manage all Employee Relations issues fairly in accordance with Company Policies and Procedures, engaging with Union when applicable and holding disciplinary hearings when necessary.
• Drive the implementation and delivery of new initiatives through Six Sigma to achieve the objectives set within the DC. All Team Managers require a minimum Yellow Belt qualification.
• Complete all Health and Safety training, checks and record‑keeping on time and accurately, to ensure compliance with Company Policies and relevant legislation.
• Demonstrate leadership experience including managing direct and indirect reports, coaching, giving feedback and developing team members.
• Communicate effectively with other managers within the DC and develop a network of contacts outside Westway to further understanding of end‑to‑end business processes.
• Deputise for the Shift Manager when requested or cover other shifts as required.
• Ensure all Team Managers are trained, take personal ownership and are rotated throughout the year to work in all areas of the DC (minimum twice yearly).
• Accurately manage and monitor daily KPIs and staffing levels for improvement.
• Maintain a highly motivated, engaged and productive team, using effective coaching and mentoring tools and skills.
• Provide regular one‑to‑one meetings with team members, documenting development plans that highlight future aspirations.
• Maintain effective communication within the team, keeping everyone well informed.
• Ensure a safe working environment is maintained and continually reviewed.
• Ensure all DC operatives understand and adhere to Health and Safety Compliance Policies and Procedures and are competent in carrying out incident investigations.
• Integrate new starters and agency colleagues successfully.
• Take full accountability for management, tracking and adherence of Attendance and Annual Leave for the team, ensuring correct data entry and accurate payments.
• Handle sickness absences appropriately in collaboration with HR and Occupational Health.
• Support the Shift Manager to ensure the operation and teams deliver as one unit.
• Role model and demonstrate leadership behaviours in all activities, living the Clarks values, purpose and operating model.

Qualifications

• Level 3 Apprenticeship
• IOSH trained or equivalent
• Fully competent with Health & Safety processes and procedures
• Six Sigma Yellow Belt
• Managing and leading a team of 20+ people
• DC processes and procedures
• Managing & improving performance
• Excellent communication and leadership skills
• Managing budgets, training and recruitment
• Good numeracy and literary skills
• Previous experience of managing a highly engaged, motivated and productive team
• Significant leadership experience including coaching and giving feedback
• Worked within a Unionised environment
• Knowledge and experience in using the HighJump system
• IT proficient and able to use a range of systems, including Excel and Microsoft packages

This document describes the general nature and level of work only. It is not designed to cover an exhaustive list of all skills, activities, duties or responsibilities that are required of the employee for this job. Other activities, duties, and responsibilities may be added at any time. This description may be changed at the company’s discretion at any time, with or without notice.

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