Store Manager in London

Join us at Clarks, where we’ve been creating quality footwear for over 200 years. We’re looking for an inspiring Store Manager to lead one of our UK stores, deliver an exceptional shopping experience, and drive results through your team.

To manage a Clarks store in line with the business objectives. To lead and motivate the store team in order to maximise sales and profit, delivering set targets and KPIs. Responsible for the day to day running of the store, focusing on opportunities to enhance the consumer experience through delivery of the highest retail standards and team behaviours.

What You’ll Do

• Lead and motivate the team to achieve targets and deliver the required consumer experience.
• Manage controllable costs and efficiencies to proactively improve profitability.
• Responsible for the management of the sales floor during trading hours.
• Regularly review commercial opportunities and consumer feedback to improve sales and take appropriate action.
• Lead implementation of the trading plan, including visual merchandising, to ensure the store and team are ready for all trading periods.
• Plan staffing levels against trading plan and manage rotas.
• Ensure all employment changes and relevant forms are completed to ensure team members are paid accurately and on time.
• Recruit, develop and train a high performing and highly engaged team.
• Manage Health and Safety procedures in store including ensuring all team members understand their responsibilities.
• Manage all Employee Relations issues fairly and in accordance with Company Policies and Procedures.
• Regularly review own performance and maintain a personal development plan.
• Manage cash, stock and security procedures to Company standards.
• Ensure store compliance with all company and legal requirements.
• Drive the implementation and delivery of key/new initiatives within store to achieve the objectives.
• Ensure the store administration processes are carried out effectively.
• Ensure the effective management of the stock flow process to maximise sales and minimise losses.

Key Outputs/Results

• Store to achieve required performance standards on KPIs such as sales, multi-sales, conversion and consumer satisfaction.
• Store P & L is monitored monthly and actions are taken to minimise controllable costs.
• Floor control is delivered consistently, ensuring all consumers have a great brand experience.
• Reports and data provided are used to drive sales growth in-store.
• All trading periods are effectively planned in advance and executed correctly.
• Team availability is matched to sales and/or footfall.
• All HR documentation is completed correctly and sent on time.
• All Company recruitment tools are used effectively.
• All team members are trained to deliver product knowledge.
• All Health and Safety training, checks and record keeping are completed on time.
• All employee issues are dealt with in a timely fashion.
• Maintain an up-to-date development plan and complete all performance review documentation.
• All security, cash, stock and administration procedures are followed.
• Record keeping and training for all team members are completed on time.
• All relevant compliance of Company Policies and legal requirements are achieved.
• All team members receive regular communication of Company strategy and new initiatives.
• Store Audits are prepared and successfully completed.

What We’re Looking For

You’re a confident, hands-on leader with proven retail management experience and a track record of achieving targets. You know how to motivate a team, communicate clearly, and make sound commercial decisions. You’re organised, adaptable, and able to balance delivering results with creating a welcoming environment for customers and colleagues alike.

You’ll bring

• Essential Knowledge

• Stock Management
• Visual Merchandising
• Consumer Experience
• Managing Budgets
• Recruitment and Training

• IT proficient - able to use a range of systems to manage in-store activity
• Planning and Prioritising
• Commerciality
• Motivating and Leading a Team
• Well-developed Communication Skills

• Significant experience in retail management including leading a team, delivering consumer experience and managing store budgets.
• Delivering or exceeding sales and targets.
• Significant leadership experience including managing direct and indirect reports, coaching, giving feedback and developing team members.
• Managing staffing levels to sales.

Why join us?

At Clarks, you’ll be part of a brand with heritage, craftsmanship, and style at its core. We offer great training, career progression, and the chance to make your mark in a global business.

This document describes the general nature and level of work only. It is not designed to cover an exhaustive list of all skills, activities, duties or responsibilities that are required of the employee for this job. Other activities, duties, and responsibilities may be added at any time. This description may be changed at the company’s discretion at any time, with or without notice.