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For Companies At a Glance
- Tasks: Lead the sales team and manage store operations to achieve targets.
- Company: Join Clarks, a heritage brand redefining footwear since 1825.
- Benefits: Great training, career progression, and a chance to make an impact.
- Why this job: Be part of a legacy while shaping the future of retail.
- Qualifications: Retail management experience and strong coaching skills required.
- Other info: Dynamic environment with opportunities for personal and professional growth.
The predicted salary is between 28800 - 43200 £ per year.
About The Role
Support the Store Manager to manage all aspects of the store operations and lead the sales team members to ensure commercial objectives are achieved. Deputising for the Store Manager in their absence when required.
What You'll Do
- Demonstrate excellent selling behaviours, being a role model to the sales team to consistently deliver personal key performance indicators.
- Support the Store Manager to engage, coach and develop the team to ensure the store delivers its sales targets and associated key performance indicators.
- Oversee the sales floor, demonstrating excellent Floor Control skills to ensure the store is a great place to shop.
- Consistently review and utilise store CSAT insight to identify actions to improve the customer experience and store operations.
- Support in the delivery of store operations and Visual Merchandising principles to deliver best practice retail standards and create the required shopping experience.
- Continually upskill in knowledge of our products to be a product expert, role modelling and educating the team to utilise product knowledge to drive sales.
- Organise and prioritise required tasks to ensure business needs are met whilst protecting sales and service in store.
- Provide regular feedback to the team to motivate and engage to improve performance where required.
- Support the Store Manager with managing people issues as they occur to avoid escalation into more complex issues.
- Build capability and understanding to effectively manage all aspects of the store in the absence of the Store Manager.
What We're Looking For
- You're a confident, hands-on leader with proven retail management experience and a track record of achieving targets.
- You know how to motivate a team, communicate clearly, and make sound commercial decisions.
- You're organised, adaptable, and able to balance delivering results with creating a welcoming environment for customers and colleagues alike.
- Good retail experience including in a management role, leading a team.
- Strong coaching skills.
- Effective communicator who can provide clarity to individuals or teams on what is required of them and why.
- Ability to inspire and motivate a store team through injecting pride, passion and energy to create a positive working environment.
- Proficient in supporting with people processes and team development.
- Good experience in delivering and exceeding sales and targets.
- Proactive with good organisation skills to initiate completion of tasks without direction or supervision.
- Good commercial skills.
- IT proficient with the ability to use a range of systems to manage in-store activity.
- Good knowledge of and experience in Visual Merchandising.
About Clarks
Two brothers, a small town, and shoes that changed the world. Based in Somerset, England, Clarks has redefined shoemaking since its foundation in 1825, when James and Cyrus Clark made a slipper from sheepskin off-cuts and forever transformed the future of footwear.
Sparking revolutions and defining generations, our archive of over 25,000 shoes includes the inimitable Clarks Desert BootTM and Clarks WallabeeTM. And every pair we design today uses the same ground-breaking combination of invention and craftsmanship that started it all.
Progress is woven into our DNA. Whether we're pioneering cutting-edge comfort technologies, championing social change, or working on trailblazing collaborations with cultural icons and KOLs, we're always striding forward.
Join us in 2025 as we celebrate 200 years of giving people the freedom to move comfortably, proudly commemorating our legacy of craft, innovation, and impact - and looking boldly ahead, too.
Why join us? At Clarks, you'll be part of a brand with heritage, craftsmanship, and style at its core. We offer great training, career progression, and the chance to make your mark in a global business.
This document describes the general nature and level of work only. It is not designed to cover an exhaustive list of all skills, activities, duties or responsibilities that are required of the employee for this job. Other activities, duties, and responsibilities may be added at any time. This description may be changed at the company's discretion at any time, with or without notice.
Sales & Service Manager in London employer: D&P Solutions BV
Contact Detail:
D&P Solutions BV Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Sales & Service Manager in London
✨Tip Number 1
Get to know the company inside out! Research Clarks' history, values, and products. This way, when you walk into that interview, you can show off your knowledge and passion for the brand.
✨Tip Number 2
Practice your selling skills! Role-play common sales scenarios with a friend or family member. This will help you demonstrate your excellent selling behaviours and how you can lead a team effectively.
✨Tip Number 3
Show off your coaching abilities! Think of examples where you've motivated a team or improved performance. Be ready to share these stories during your interview to highlight your leadership skills.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're genuinely interested in joining the Clarks family. Don’t miss out!
We think you need these skills to ace Sales & Service Manager in London
Some tips for your application 🫡
Show Your Sales Skills: When you're writing your application, make sure to highlight your sales experience. We want to see how you've led teams and achieved targets in the past. Use specific examples to show us what you can bring to the table!
Be a Team Player: We love candidates who can motivate and inspire their teams. In your application, share stories about how you've coached others and created a positive work environment. This will help us see your leadership style and how you fit into our culture.
Know Your Stuff: Familiarise yourself with Clarks' products and values before applying. Mentioning your knowledge of our brand in your application shows us that you're genuinely interested and ready to be a product expert. It’s all about that passion!
Keep It Clear and Concise: Make sure your application is easy to read and straight to the point. We appreciate clarity, so avoid jargon and keep your sentences simple. Remember, we want to get to know you, so let your personality shine through!
How to prepare for a job interview at D&P Solutions BV
✨Know Your Numbers
Before the interview, brush up on your sales figures and key performance indicators. Be ready to discuss how you've met or exceeded targets in previous roles. This shows you understand the commercial side of the business and can deliver results.
✨Showcase Your Leadership Style
Prepare examples of how you've motivated and developed a team in the past. Think about specific situations where your coaching made a difference. This will demonstrate your hands-on leadership skills and ability to inspire others.
✨Understand the Customer Experience
Familiarise yourself with Clarks' customer satisfaction insights and think about how you would improve the shopping experience. Being able to discuss this shows that you’re proactive and customer-focused, which is crucial for the role.
✨Visual Merchandising Savvy
Research Clarks' visual merchandising principles and be prepared to discuss how you would implement best practices in-store. Showing that you have a keen eye for detail and understand the importance of presentation can set you apart from other candidates.
