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For Companies At a Glance
- Tasks: Lead the sales team and manage store operations to achieve commercial goals.
- Company: Join Clarks, a heritage brand redefining footwear since 1825.
- Benefits: Great training, career progression, and a chance to make an impact.
- Why this job: Be a hands-on leader in a dynamic retail environment with a legacy of innovation.
- Qualifications: Retail management experience and strong coaching skills required.
- Other info: Celebrate 200 years of craftsmanship and style with us in 2025.
The predicted salary is between 28800 - 43200 £ per year.
About The Role
Support the Store Manager to manage all aspects of the store operations and lead the sales team members to ensure commercial objectives are achieved. Deputising Store Manager absence when required.
What You'll Do
- Demonstrate excellent selling behaviours, being a role model to the sales team to consistently deliver personal key performance indicators.
- Support the Store Manager to engage, coach and develop the team to ensure the store delivers its sales targets and associated key performance indicators.
- Oversee the sales floor, demonstrating excellent Floor Control skills to ensure the store is a great place to shop.
- Consistently review and utilise store CSAT insight to identify actions to improve the customer experience and store operations.
- Support in the delivery of store operations and Visual Merchandising principles to deliver best practice retail standards and create the required shopping experience.
- Continually upskill in knowledge of our products to be a product expert, role modelling and educating the team to utilise product knowledge to drive sales.
- Organise and prioritise required tasks to ensure business needs are met whilst protecting sales and service in store.
- Provide regular feedback to the team to motivate and engage to improve performance where required.
- Support the Store Manager with managing people issues as they occur to avoid escalation into more complex issues.
- Build capability and understanding to effectively manage all aspects of the store in the absence of the store manager.
What We're Looking For
- You're a confident, hands-on leader with proven retail management experience and a track record of achieving targets.
- You know how to motivate a team, communicate clearly, and make sound commercial decisions.
- You're organised, adaptable, and able to balance delivering results with creating a welcoming environment for customers and colleagues alike.
You’ll Bring
- Good retail experience including in a management role, leading a team.
- Strong coaching skills.
- Effective communicator who can provide clarity to individuals or team on what is required of them and why.
- Ability to inspire and motivate a store team through injecting pride, passion and energy to create a positive working environment.
- Proficient in supporting with people processes and team development.
- Good experience in delivering and exceeding sales and targets.
- Proactive with good organisation skills to initiate completion of tasks without direction or supervision.
- Good commercial skills.
- IT proficient with the ability to use a range of systems to manage in store activity.
- Good knowledge of and experience in Visual Merchandising.
About Clarks
Two brothers, a small town, and shoes that changed the world. Based in Somerset, England, Clarks has redefined shoemaking since its foundation in 1825, when James and Cyrus Clark made a slipper from sheepskin off-cuts and forever transformed the future of footwear.
Sparking revolutions and defining generations, our archive of over 25,000 shoes includes the inimitable Clarks Desert Bootâ„¢ and Clarks Wallabeeâ„¢. And every pair we design today uses the same ground-breaking combination of invention and craftsmanship that started it all.
Progress is woven into our DNA. Whether we're pioneering cutting-edge comfort technologies, championing social change, or working on trailblazing collaborations with cultural icons and KOLs, we're always striding forward.
Join us in 2025 as we celebrate 200 years of giving people the freedom to move comfortably, proudly commemorating our legacy of craft, innovation, and impact - and looking boldly ahead, too.
Why join us?
At Clarks, you'll be part of a brand with heritage, craftsmanship, and style at its core. We offer great training, career progression, and the chance to make your mark in a global business.
This document describes the general nature and level of work only. It is not designed to cover an exhaustive list of all skills, activities, duties or responsibilities that are required of the employee for this job. Other activities, duties, and responsibilities may be added at any time. This description may be changed at the company's discretion at any time, with or without notice.
Sales & Service Manager in Birmingham employer: D&P Solutions BV
Contact Detail:
D&P Solutions BV Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Sales & Service Manager in Birmingham
✨Tip Number 1
Get to know the company inside out! Research Clarks, their products, and their values. This way, when you walk into that interview, you can show off your knowledge and passion for the brand.
✨Tip Number 2
Practice your selling skills! Role-play common sales scenarios with a friend or family member. This will help you demonstrate your excellent selling behaviours during the interview and show how you can lead a team effectively.
✨Tip Number 3
Be ready to share examples of how you've motivated teams in the past. Think of specific situations where you’ve coached someone to success or turned around a struggling team. This will highlight your leadership skills!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining the Clarks family.
We think you need these skills to ace Sales & Service Manager in Birmingham
Some tips for your application 🫡
Show Your Passion: When writing your application, let your enthusiasm for retail and leadership shine through. We want to see how excited you are about the role and how you can inspire others!
Tailor Your Experience: Make sure to highlight your relevant retail management experience. We’re looking for specific examples of how you've led teams and achieved targets, so don’t hold back on those success stories!
Be Clear and Concise: Keep your application straightforward and to the point. Use clear language to communicate your skills and experiences, as we appreciate clarity just as much as you do in a busy store environment.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity with Clarks!
How to prepare for a job interview at D&P Solutions BV
✨Know Your Stuff
Make sure you’re well-versed in Clarks' history and product range. Being able to discuss their iconic shoes, like the Desert Boot and Wallabee, will show your passion for the brand and help you connect with the interviewers.
✨Showcase Your Leadership Skills
Prepare examples of how you've successfully led a team in the past. Highlight your coaching techniques and how you’ve motivated your team to achieve sales targets. This will demonstrate that you can step up as a deputy when needed.
✨Customer Experience Focus
Be ready to discuss how you would use customer feedback to improve store operations. Share specific strategies you’ve implemented in previous roles to enhance the shopping experience, as this aligns with the role's focus on customer satisfaction.
✨Demonstrate Your Organisational Skills
Think of instances where you’ve effectively prioritised tasks in a busy retail environment. Discuss how you balance operational needs with maintaining a welcoming atmosphere, showcasing your ability to manage multiple responsibilities.
