At a Glance
- Tasks: Coordinate cargo movement and manage customs processing in a fast-paced logistics environment.
- Company: Join Doyle Shipping Group, the largest independent shipping company in Ireland.
- Benefits: Enjoy competitive salary, pension scheme, private healthcare, and ongoing training.
- Other info: Great career development opportunities in a dynamic industry.
- Why this job: Be part of a leading logistics team and make a real impact on customer service.
- Qualifications: Strong organisational skills and experience in customer service or administration.
The predicted salary is between 30000 - 35000 £ per year.
Location: Belfast
Department: Logistics
Contract Type: Full-Time, Permanent
Salary: Competitive, negotiable depending on experience
Help us deliver an unrivalled service to our customers and strengthen our position as a leader in the logistics industry.
Who We Are
Doyle Shipping Group is the largest independent shipping company on the island of Ireland, providing integrated shipping, logistics, and maritime services through our network of offices located in all major ports throughout Ireland and Northern Ireland. With over 130 years of experience in the shipping industry, we have built a reputation for delivering reliable, innovative, and customer-focused logistics solutions. We are now seeking a motivated and organised Freight Forwarding Administrator to join our Belfast Logistics team.
The Role
We are seeking a motivated and organised Logistics & Freight Forwarding Coordinator to join our Belfast Logistics team. The successful candidate will play a key role in supporting the day-to-day operations of our freight forwarding department, coordinating the movement of cargo across road, sea, and air freight services. This position involves customs processing, customer account management, supplier liaison, quotations, invoicing, and ensuring the smooth delivery of shipments from origin to destination. Working within a fast-paced and customer-focused environment, the successful candidate will contribute to maintaining the high levels of service and operational excellence for which Doyle Shipping Group is recognised.
Key Responsibilities
- Process and manage import and export customs clearances in accordance with UK/NI regulatory requirements.
- Ensure adherence to operational procedures relating to job costing, accruals, invoicing, shipment file completion, and general administration.
- Liaise with suppliers, shipping lines, airlines, hauliers, and logistics partners to obtain competitive rates and service solutions.
- Support road freight, sea freight, air freight, and project forwarding operations.
- Prepare and issue customer quotations and manage customer enquiries efficiently.
- Develop and maintain strong relationships with existing customers and identify opportunities to support business growth.
- Manage designated customer accounts, ensuring shipments are tracked and completed to agreed service levels.
- Coordinate collections, deliveries, and proof of delivery (POD) documentation.
- Investigate and resolve operational issues, service failures, and invoice queries in a professional and timely manner.
- Maintain accurate records and update company systems as required.
- Perform invoicing, filing, and other general administrative duties to support the logistics team.
Essential Requirements
- Exceptional organisational, planning, and problem-solving skills.
- Strong attention to detail with a high degree of accuracy and numeracy.
- Excellent communication and telephone skills with a professional customer-focused approach.
- Strong administrative and customer service experience.
- Proficiency in Microsoft Office applications, particularly Excel, Outlook, and Word.
- Self-motivated with the ability to work independently and as part of a collaborative team.
Desirable Requirements
- Previous experience within freight forwarding, logistics, shipping, transport, or customs operations.
- Knowledge of customs procedures and import/export documentation.
- Experience dealing with road, sea, or air freight movements.
- Familiarity with freight management or customs software systems.
Training will be provided for the successful candidate.
Pay & Benefits
In addition to a competitive salary, Doyle Shipping Group offers:
- Company Pension Scheme with employer contributions.
- Death in Service Benefit.
- Access to private healthcare through BUPA (medical and dental) following a qualifying period.
- Eyecare voucher scheme.
- Ongoing training and development opportunities.
- Opportunity to develop a career within one of Ireland's leading logistics and shipping companies.
Salary: Negotiable, depending on experience.
Logistics & Freight Forwarding Coordinator employer: Doyle Shipping Group
Doyle Shipping Group is an exceptional employer, offering a dynamic work environment in Belfast where employees can thrive in the logistics and freight forwarding sector. With over 130 years of industry experience, we provide comprehensive training and development opportunities, competitive salaries, and a robust benefits package including a company pension scheme and private healthcare. Join us to be part of a collaborative team that values innovation and customer service excellence, while contributing to our reputation as a leader in the logistics industry.
StudySmarter Expert Advice🤫
We think this is how you could land Logistics & Freight Forwarding Coordinator
✨Get Involved in Industry Events
Logistics and supply chain are all about networking, so hit up those trade shows and local meetups. Places like the UK's Logistics and Supply Chain conference can be goldmines for connecting with potential employers like Doyle Shipping Group and learning about the latest trends in the industry.
✨Leverage Online Communities
Join forums and LinkedIn groups specifically for logistics professionals. Share your insights and ask questions to get noticed. Being active in these spaces can help you establish credibility and might just lead to an opportunity at Doyle Shipping Group!
✨Showcase Your Skills with a Portfolio
Even if it’s a full-time gig, having a portfolio can really set you apart. Include case studies or projects that demonstrate your understanding of supply chain management, logistics software, or solving operational challenges. You’d be surprised at how much this can impress hiring managers.
✨Apply Directly Through Our Website
Don't forget the power of applying directly through our website! A lot of companies like Doyle Shipping Group keep job postings exclusive to their sites. This way, you can easily keep track of your applications and ensure your profile is in front of the right people.
We think you need these skills to ace Logistics & Freight Forwarding Coordinator
Some tips for your application 🫡
Show Your Supply Chain Savvy:In your CV and cover letter, make sure to highlight your understanding of logistics and supply chain management principles. Mention any relevant courses you've taken or tools you've used, like inventory management software or data analysis platforms, to showcase your skills and keep up with best practices in the industry.
Quantify Your Achievements:When detailing your previous work experience, remember to use numbers wherever possible. Did you improve delivery times by a specific percentage? Did you help reduce costs? These kinds of quantified achievements not only catch the eye but also demonstrate your capability in the logistics sector.
Tailor Your Cover Letter to Doyle Shipping Group:This is your chance to really connect with the team at Doyle Shipping Group. In your cover letter, express why you're passionate about supply chain logistics and how your goals align with the company’s mission. A little personalisation goes a long way!
Include Relevant Certifications:If you've got any certifications related to logistics or supply chain management—like APICS or Six Sigma—make sure you flaunt them! These show that you're committed to your professional development and can set you apart from other candidates.
How to prepare for a job interview at Doyle Shipping Group
✨Know Your Logistics Tools
Make sure you're familiar with key logistics software and tools like SAP or Oracle ERP. These are often used in the industry, and being able to demonstrate your knowledge or experience with them can really set you apart during your interview with Doyle Shipping Group.
✨Perfect Your Problem-Solving Skills
Expect to tackle scenarios that showcase your problem-solving skills. Think about past experiences where you've had to optimise supply chains or handle logistics challenges. Have a few examples ready to discuss how you made decisions that led to improvements.
✨Show Your Team Spirit
Supply chain roles heavily rely on teamwork and communication. Be prepared to discuss how you've collaborated with others in previous roles. Maybe share a time when you coordinated with a team to resolve a logistical hiccup. This can show Doyle Shipping Group that you're a team player!
✨Understand the Big Picture
Be ready to talk about the broader logistics and supply chain trends. Having insights into current challenges in the industry, like sustainability or lead times, can impress the interviewers at Doyle Shipping Group. Show them you’re not just focused on the day-to-day but also have a strategic mindset!
