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For Companies At a Glance
- Tasks: Create unforgettable experiences for guests and resolve inquiries with a smile.
- Company: The Westbury Hotel, a luxury destination in Dublin with a warm, inclusive culture.
- Benefits: 30 days holiday, free meals, discounted hotel stays, and personal development training.
- Why this job: Join a dynamic team and make a real difference in guest satisfaction.
- Qualifications: Experience in luxury hospitality and a passion for outstanding service.
- Other info: Enjoy staff parties, recognition programmes, and a supportive work environment.
The predicted salary is between 36000 - 60000 £ per year.
Overview
Join The Westbury Hotel, a luxury destination in Dublin, as our Guest Experience Executive. We’re seeking a dedicated professional to help create exceptional, personalized experiences for our guests.
Responsibilities
- Support the Guest Experience Manager in ensuring a seamless and memorable guest journey.
- Address and resolve guest inquiries and complaints with a focus on exceeding expectations.
- Collaborate with various departments to maintain and elevate service standards.
- Monitor guest feedback and implement improvements to enhance overall guest satisfaction.
Qualifications
- Experience in luxury hospitality.
- Strong communication and problem-solving skills.
- Passion for delivering outstanding guest experiences.
Benefits
- 30 days of holiday including public holidays, increasing to 35 with length of service
- Free meals on duty as well as breakfast to get you started and all day tea and coffee for the caffeine lovers
- Discounted hotel rooms in the UK, Ireland and USA for you, your family and friends
- 50% off food when dining with the Doyle Collection
- Great location with easy access to public transport
- In-house training team dedicated to your personal development
- Reward and recognition programmes (earn bonuses, restaurant meals, overnight stays and extra days off!)
- Save money with our Cycle to Work scheme and plan for your future with our pension
- Staff summer parties, Christmas parties and regular team get togethers
- Plus more …
The Westbury, Dublin blends tradition with contemporary flair and is part of The Doyle Collection, a group of eight Irish family-owned luxury hotels. The Doyle Collection emphasizes warmth, thoughtfulness, inclusion and diversity, with a commitment to an equal opportunities employment culture.
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Guest Experience Executive employer: Doyle Collection
Contact Detail:
Doyle Collection Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Guest Experience Executive
✨Tip Number 1
Network like a pro! Reach out to people in the luxury hospitality industry, especially those who work at The Westbury or similar hotels. A friendly chat can open doors and give you insider info on what they’re really looking for.
✨Tip Number 2
Show off your personality! When you get the chance to meet potential employers, whether it’s at a job fair or an interview, let your passion for guest experiences shine through. Be genuine and enthusiastic about creating memorable moments for guests.
✨Tip Number 3
Prepare for situational questions! Think of examples from your past experiences where you’ve gone above and beyond for a guest. This will help you demonstrate your problem-solving skills and commitment to exceptional service.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect directly with us.
We think you need these skills to ace Guest Experience Executive
Some tips for your application 🫡
Show Your Passion: When writing your application, let your enthusiasm for luxury hospitality shine through. We want to see that you genuinely care about creating exceptional experiences for guests, so share any relevant stories or experiences that highlight your passion.
Tailor Your Application: Make sure to customise your CV and cover letter for the Guest Experience Executive role. We’re looking for specific skills and experiences that match the job description, so don’t be shy about showcasing how your background aligns with what we’re after.
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so avoid fluff and focus on your key achievements and skills that relate to the role. This will help us quickly see why you’d be a great fit!
Apply Through Our Website: We encourage you to submit your application directly through our website. It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Doyle Collection
✨Know the Hotel Inside Out
Before your interview, take some time to research The Westbury Hotel and its unique offerings. Familiarise yourself with their services, values, and recent guest feedback. This will not only show your genuine interest but also help you tailor your answers to align with their mission of creating exceptional guest experiences.
✨Showcase Your Problem-Solving Skills
As a Guest Experience Executive, you'll need to handle inquiries and complaints effectively. Prepare specific examples from your past experience where you've successfully resolved issues or exceeded guest expectations. This will demonstrate your ability to think on your feet and prioritise guest satisfaction.
✨Emphasise Team Collaboration
Collaboration is key in luxury hospitality. Be ready to discuss how you've worked with different departments in previous roles to enhance service standards. Highlighting your teamwork skills will show that you can contribute positively to the hotel's culture and operations.
✨Express Your Passion for Hospitality
Let your enthusiasm for delivering outstanding guest experiences shine through during the interview. Share stories that reflect your passion for hospitality and how it drives you to go above and beyond for guests. This personal touch can make a lasting impression on the interviewers.