At a Glance
- Tasks: Lead and coordinate activities to deliver exceptional service to hotel guests.
- Company: The Marylebone Hotel, a Forbes-standard establishment in the heart of London.
- Benefits: Service charge, holiday allowance, free meals, discounts, and personal development training.
- Other info: Enjoy team events, volunteering days, and excellent career growth opportunities.
- Why this job: Be an ambassador for a luxury hotel and create memorable guest experiences.
- Qualifications: Experience in hospitality preferred but not essential; leadership skills are key.
The predicted salary is between 28350 - 34650 £ per year.
As a great Duty Manager, you will have to co-ordinate, plan and execute all activities focused on delivering world-class service to every guest in the hotel. You will conduct daily Duty Management shifts, be an ambassador for the hotel, provide an immediate management point of contact for guests and colleagues, and deal effectively with all emergency procedures within the hotel.
Experience in Opera Cloud is preferred but not required. This is a hands-on leadership role, combining Guest Relations, Duty Management and exceptional service, with a focus on delivering the personalised, intuitive experience expected of a Forbes-standard hotel.
The Perks of working for The Marylebone Hotel:
- Service Charge on top of your base salary
- Upselling incentives
- Holiday allowance increasing with length of service up to 25 days
- Free meals on duty
- 50% discount when dining with The Doyle Collection
- Discounted rates when staying in our hotels
- Training dedicated to personal development
- Cycle to work scheme
- Discounts in selected stores and online shops
- Life Insurance and Company Pension
- Complimentary uniform and dry cleaning
- One paid volunteering day per year
- Free access to the Employee Assistance Programme
- Hotel Incentives and rewards
- Staff summer parties, Christmas parties and regular team get-togethers
- Refer a Friend bonus scheme
The Marylebone, London
Located just minutes from Oxford Street and in the heart of Marylebone Village, The Marylebone hotel provides easy access to the best that London has to offer. The excitement and buzz of Marylebone Lane, Oxford Street and Park Lane, the world-famous stores of Bond Street and Mayfair and the green spaces of Regents Park and Hyde Park are all just a short walk away.
Duty Manager employer: Doyle Collection
The Marylebone is an exceptional employer, offering a vibrant work culture in the heart of London, where hospitality and teamwork thrive. With competitive pay, generous holiday allowances, and a commitment to personal development, employees enjoy numerous benefits including discounts at our hotels and local stores, as well as opportunities for social engagement through staff events. Join us to be part of a family-owned collection that values inclusion and fosters growth in a dynamic environment.
StudySmarter Expert Advice🤫
We think this is how you could land Duty Manager
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like Doyle Collection. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to Doyle Collection
Don't be shy about reaching out to Doyle Collection directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Duty Manager
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about Doyle Collection and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at Doyle Collection
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
