At a Glance
- Tasks: Lead the Room Service team to deliver exceptional guest experiences and uphold service standards.
- Company: The Marylebone Hotel, a vibrant place in the heart of London.
- Benefits: Generous service charge, holiday allowance, free meals, and discounts at our hotels.
- Other info: Enjoy a dynamic work environment with opportunities for personal development and team events.
- Why this job: Join a passionate team and make a real impact on guest satisfaction.
- Qualifications: Experience in hospitality and a passion for food and beverage.
The predicted salary is between 25000 - 30000 £ per year.
The Marylebone is looking for a passionate and dedicated Room Service Supervisor to join our wonderful team. You will be responsible for assisting in managing all aspects of the Room Service Department in the operational function. You will lead the team in delivering LQA, Forbes and Doyle Collection Service Standards. With a passion for guest experience and food and beverage knowledge, you will drive the success of the department.
Key responsibilities include:
- Consistent delivery of the brand and proud values during yours and your team’s interactions with the guests.
- Proactive maximisation of revenue through up-selling whilst delivering world-class service to your guests.
- To maintain a constant focus on quality - both in terms of the product and service offered.
- To have good knowledge of the menus available and be able to describe the ingredients, presentation and garnishes and make recommendations where appropriate.
- To assist with training and be a ‘buddy’ to new starters.
- To ensure the shift is well organized and that the team are allocated duties and that they are completed at the end of the shift.
- To take ownership of any guest issues raised and ensure adequate reporting of any incidents to prevent any reoccurring problems affecting the hotel's performance.
- To establish and maintain the agreed standards of procedure in the tasks required to be performed in your department.
- Correct any areas of underperformance that may affect the guest.
The Perks of working for The Marylebone Hotel:
- Generous Service Charge
- Holiday allowance increasing with length of service up to 25 days
- Free meals on duty
- 50% discount when dining with The Doyle Collection
- Discounted rates when staying in our hotels
- Training dedicated to personal development
- Cycle to work scheme
- Discounts in selected stores and online shops
- Life Insurance and Company Pension
- Complimentary uniform and dry cleaning
- One paid volunteering day per year
- Free access to the Employee Assistance Programme
- Hotel Incentives and rewards
- Staff summer parties, Christmas parties and regular team get-togethers
- Refer a Friend bonus scheme
The Marylebone, London is located just minutes from Oxford Street and in the heart of Marylebone Village, providing easy access to the best that London has to offer. The excitement and buzz of Marylebone Lane, Oxford Street and Park Lane, the world-famous stores of Bond Street and Mayfair and the green spaces of Regents Park and Hyde Park are all just a short walk away.
Inclusion and diversity are key to us. At The Doyle Collection, where everyone is valued, and everyone is treated with fairness and respect. All our team members have the opportunity to thrive with an equal opportunities employer.
In line with the requirements of the Asylum & Immigration Act 1996, all applicants must either be eligible to live and work in the UK. Documented evidence of eligibility will be required from candidates as part of the recruitment process.
Room Service Supervisor employer: Doyle Collection Ltd.
The Marylebone Hotel is an exceptional employer, offering a vibrant work culture in the heart of London, where team members are encouraged to thrive and develop their skills. With generous benefits such as increasing holiday allowance, free meals on duty, and a strong focus on personal development, employees enjoy a rewarding experience while delivering world-class service. The hotel's commitment to inclusion and diversity ensures that every team member is valued and respected, making it a fantastic place to build a career in hospitality.
StudySmarter Expert Advice🤫
We think this is how you could land Room Service Supervisor
✨Tip Number 1
Get to know the company culture! Before your interview, do a bit of research on The Marylebone and its values. This will help you connect with the team and show that you're genuinely interested in being part of their world-class service.
✨Tip Number 2
Practice your upselling skills! Since the role involves maximising revenue through up-selling, think of creative ways to recommend menu items. Role-play with a friend or family member to get comfortable with it before the big day.
✨Tip Number 3
Show off your passion for guest experience! During your interview, share specific examples of how you've gone above and beyond for guests in the past. This will demonstrate that you’re not just about the job, but about creating memorable experiences.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It’s a simple gesture that can leave a lasting impression and keep you top of mind for the hiring team.
We think you need these skills to ace Room Service Supervisor
Some tips for your application 🫡
Show Your Passion:When writing your application, let your passion for guest experience and food and beverage shine through. We want to see how dedicated you are to delivering top-notch service and making every guest feel special.
Know the Menu:Make sure to highlight your knowledge of food and beverage. We love candidates who can describe ingredients and make recommendations. If you've got any relevant experience, don’t forget to mention it!
Be Organised:As a Room Service Supervisor, organisation is key. In your application, show us how you’ve successfully managed teams or shifts in the past. We’re looking for someone who can keep everything running smoothly!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from us during the process.
How to prepare for a job interview at Doyle Collection Ltd.
✨Know Your Menus Inside Out
Make sure you’re familiar with the menus and can confidently describe the ingredients, presentation, and garnishes. This will not only impress your interviewers but also show your passion for food and beverage knowledge, which is crucial for the Room Service Supervisor role.
✨Showcase Your Guest Experience Skills
Prepare examples of how you've delivered exceptional guest experiences in the past. Highlight any situations where you’ve gone above and beyond to resolve issues or enhance a guest's stay, as this aligns perfectly with the hotel's focus on service standards.
✨Demonstrate Leadership Qualities
Be ready to discuss your experience in leading teams and training new starters. Share specific instances where you’ve motivated your team or improved performance, as this will resonate well with the responsibilities of managing the Room Service Department.
✨Emphasise Your Revenue Maximisation Strategies
Think about ways you’ve successfully upsold products or services in previous roles. Be prepared to share these strategies during your interview, as the hotel values proactive revenue maximisation through up-selling while maintaining world-class service.
