At a Glance
- Tasks: Make guests feel special by managing luxury hotel reservations.
- Company: Join The Doyle Collection, a top-rated luxury hotel group.
- Benefits: Enjoy service charge, upselling incentives, and 25 days holiday.
- Other info: Dynamic work environment with great career growth and team events.
- Why this job: Be part of a passionate team delivering world-class hospitality.
- Qualifications: Experience in reservations and excellent communication skills required.
The predicted salary is between 30000 - 40000 £ per year.
If you love making guests feel special and want to be a part of a great team that is passionate about hospitality, this opportunity to join us is perfect. As a Cluster Reservations Agent you will be an ambassador for the Doyle Collection and you will be passionate about delivering world class service to our guests. You will be dealing with the bedroom reservations for The Doyle Collection London portfolio consisting of The Marylebone, The Bloomsbury, and The Kensington. The ideal candidate will have experience in a similar role and excellent communication skills.
The Perks of working for The Marylebone Hotel:
- Service Charge on top of your base salary
- Upselling incentives
- Holiday allowance increasing with length of service up to 25 days
- Free meals on duty
- 50% discount when dining with The Doyle Collection
- Discounted rates when staying in our hotels
- Training dedicated to personal development
- Cycle to work scheme
- Discounts in selected stores and online shops
- Life Insurance and Company Pension
- Complimentary uniform and dry cleaning
- One paid volunteering day per year
- Free access to the Employee Assistance Programme
- Hotel Incentives and rewards
- Staff summer parties, Christmas parties and regular team get togethers
- Refer a Friend bonus scheme
The Marylebone, London
Located just minutes from Oxford Street and in the heart of Marylebone Village, The Marylebone hotel provides easy access to the best that London has to offer. The excitement and buzz of Marylebone Lane, Oxford Street and Park Lane, the world-famous stores of Bond Street and Mayfair and the green spaces of Regents Park and Hyde Park are all just a short walk away.
The Doyle Collection
The Doyle Collection is a carefully curated collection of eight Irish family-owned luxury and urban hotels located centrally in London, Dublin, Washington DC, Cork and Bristol. What binds our hotels together is the Doyle service ethos - a real warmth and thoughtfulness. We are proud to say that The Doyle Collection has maintained its listing as one of the 'Best Large Workplaces' with Great Places to Work since 2017. This accolade means that our people are part of a culture of continuous improvement, working for leaders who are committed to the working environment.
In line with the requirements of the Asylum & Immigration Act 1996, all applicants must either be eligible to live and work in the UK. Documented evidence of eligibility will be required from candidates as part of the recruitment process.
Inclusion and diversity are key to us. At The Doyle Collection, where everyone is valued, and everyone is treated with fairness and respect. All our team members have the opportunity to thrive with an equal opportunities employer.
Reservations Specialist – Luxury London Hotels employer: Doyle Collection Ltd.
The Doyle Collection is an exceptional employer, offering a vibrant work culture that prioritises employee well-being and development. With competitive perks such as service charge, generous holiday allowances, and opportunities for personal growth, team members enjoy a supportive environment in the heart of London, surrounded by the city's best attractions. Join us to be part of a dedicated team that values inclusivity and rewards hard work, making every day a chance to create memorable experiences for our guests.
StudySmarter Expert Advice🤫
We think this is how you could land Reservations Specialist – Luxury London Hotels
✨Tip Number 1
Network like a pro! Reach out to friends, family, or even former colleagues who might have connections in the hospitality industry. A personal recommendation can go a long way in landing that Reservations Specialist role.
✨Tip Number 2
Prepare for interviews by researching The Doyle Collection and its hotels. Knowing their ethos and what makes them special will help you stand out as a candidate who truly cares about delivering world-class service.
✨Tip Number 3
Practice your communication skills! As a Reservations Specialist, you'll need to convey warmth and professionalism. Role-play with a friend or record yourself to refine your pitch and ensure you come across as friendly and approachable.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're genuinely interested in being part of our fantastic team at The Doyle Collection.
We think you need these skills to ace Reservations Specialist – Luxury London Hotels
Some tips for your application 🫡
Show Your Passion for Hospitality:When writing your application, let your love for hospitality shine through! Share specific examples of how you've made guests feel special in previous roles. We want to see that you’re not just looking for a job, but that you genuinely care about providing world-class service.
Tailor Your Application:Make sure to customise your application to reflect the role of a Reservations Specialist. Highlight any relevant experience you have with reservations and communication skills. We appreciate when candidates take the time to align their skills with what we’re looking for!
Be Clear and Concise:Keep your application straightforward and to the point. Use clear language and avoid jargon. We want to understand your experience and enthusiasm without having to sift through unnecessary fluff!
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details directly. Plus, it shows you’re keen on joining our team at The Doyle Collection. We can’t wait to hear from you!
How to prepare for a job interview at Doyle Collection Ltd.
✨Know Your Hotels
Familiarise yourself with The Doyle Collection and its hotels, especially The Marylebone, The Bloomsbury, and The Kensington. Understand their unique offerings and what sets them apart in the luxury market. This knowledge will help you demonstrate your passion for hospitality during the interview.
✨Showcase Your Communication Skills
As a Reservations Specialist, excellent communication is key. Prepare to discuss how you've effectively communicated with guests in previous roles. Think of specific examples where your communication made a difference in guest satisfaction or resolved an issue.
✨Emphasise Upselling Experience
Upselling is a big part of the role, so be ready to share your experience with it. Highlight any successful strategies you've used in the past to enhance guest experiences while increasing revenue. This shows that you understand the business side of hospitality.
✨Align with Their Values
The Doyle Collection values inclusion, diversity, and a positive work culture. Be prepared to discuss how you embody these values in your work. Share examples of how you've contributed to a team environment or supported colleagues, as this aligns with their ethos.
