At a Glance
- Tasks: Make guests feel special by managing reservations and delivering top-notch service.
- Company: Join The Doyle Collection, a family-owned luxury hotel group with a warm culture.
- Benefits: Enjoy service charge, upselling incentives, 25 days holiday, and free meals on duty.
- Other info: Great career growth, fun team events, and a commitment to diversity and inclusion.
- Why this job: Be part of a passionate team in the heart of London, creating memorable experiences.
- Qualifications: Experience in hospitality and excellent communication skills are essential.
The predicted salary is between 24000 - 30000 £ per year.
If you love making guests feel special and want to be a part of a great team that is passionate about hospitality, this opportunity to join us is perfect. As a Cluster Reservations Agent, you will be an ambassador for the Doyle Collection and you will be passionate about delivering world class service to our guests. You will be dealing with the bedroom reservations for The Doyle Collection London portfolio consisting of The Marylebone, The Bloomsbury, and The Kensington.
The ideal candidate will have experience in a similar role and excellent communication skills.
The Perks of working for The Marylebone Hotel:
- Service Charge on top of your base salary
- Upselling incentives
- Holiday allowance increasing with length of service up to 25 days
- Free meals on duty
- 50% discount when dining with The Doyle Collection
- Discounted rates when staying in our hotels
- Training dedicated to personal development
- Cycle to work scheme
- Discounts in selected stores and online shops
- Life Insurance and Company Pension
- Complimentary uniform and dry cleaning
- One paid volunteering day per year
- Free access to the Employee Assistance Programme
- Hotel Incentives and rewards
- Staff summer parties, Christmas parties and regular team get-togethers
- Refer a Friend bonus scheme
The Marylebone, London is located just minutes from Oxford Street and in the heart of Marylebone Village, providing easy access to the best that London has to offer. The excitement and buzz of Marylebone Lane, Oxford Street and Park Lane, the world-famous stores of Bond Street and Mayfair and the green spaces of Regents Park and Hyde Park are all just a short walk away.
The Doyle Collection is a carefully curated collection of eight Irish family-owned luxury and urban hotels located centrally in London, Dublin, Washington DC, Cork and Bristol. What binds our hotels together is the Doyle service ethos - a real warmth and thoughtfulness. We are proud to say that The Doyle Collection has maintained its listing as one of the 'Best Large Workplaces' with Great Places to Work since 2017. This accolade means that our people are part of a culture of continuous improvement, working for leaders who are committed to the working environment.
In line with the requirements of the Asylum & Immigration Act 1996, all applicants must either be eligible to live and work in the UK. Documented evidence of eligibility will be required from candidates as part of the recruitment process. Inclusion and diversity are key to us. At The Doyle Collection, where everyone is valued, and everyone is treated with fairness and respect. All our team members have the opportunity to thrive with an equal opportunities employer.
Cluster Reservations Agent in London employer: Doyle Collection Ltd.
The Doyle Collection is an exceptional employer, offering a vibrant work culture that prioritises employee well-being and development. As a Cluster Reservations Agent at The Marylebone Hotel, you will enjoy competitive perks such as service charge, generous holiday allowances, and opportunities for personal growth, all while being part of a team that values inclusivity and excellence in hospitality. Located in the heart of London, you'll have access to the city's best attractions, making your work environment both exciting and rewarding.
StudySmarter Expert Advice🤫
We think this is how you could land Cluster Reservations Agent in London
✨Tip Number 1
Get to know the company! Research The Doyle Collection and its values. When you understand what makes them tick, you can tailor your approach and show how you fit right in with their ethos of warmth and thoughtfulness.
✨Tip Number 2
Practice your communication skills! As a Cluster Reservations Agent, you'll need to be a pro at connecting with guests. Role-play common scenarios with friends or family to boost your confidence and polish your delivery.
✨Tip Number 3
Network like a champ! Reach out to current or former employees on LinkedIn. They can give you insider tips about the interview process and what it’s really like to work at The Marylebone.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you're genuinely interested in being part of our fantastic team at The Doyle Collection.
We think you need these skills to ace Cluster Reservations Agent in London
Some tips for your application 🫡
Show Your Passion for Hospitality:When writing your application, let your love for hospitality shine through! Share experiences where you made guests feel special, as this aligns perfectly with our ethos at The Doyle Collection.
Tailor Your Application:Make sure to customise your CV and cover letter for the Cluster Reservations Agent role. Highlight relevant experience and skills that match what we're looking for, like excellent communication and reservation management.
Be Professional Yet Approachable:While we want to see your professional side, don’t forget to let your personality come through! Use a friendly tone in your writing to reflect the warm and thoughtful service we pride ourselves on.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently, plus you’ll find all the details you need about the role there!
How to prepare for a job interview at Doyle Collection Ltd.
✨Know Your Stuff
Before the interview, make sure you research The Doyle Collection and its hotels. Familiarise yourself with their ethos and values, as well as the specific services they offer. This will show your genuine interest in the role and help you connect with the interviewers.
✨Showcase Your Communication Skills
As a Cluster Reservations Agent, excellent communication is key. Prepare examples of how you've effectively communicated with guests or team members in previous roles. Practising clear and confident responses will help you shine during the interview.
✨Demonstrate Your Passion for Hospitality
Share your enthusiasm for making guests feel special. Think of specific instances where you went above and beyond to provide exceptional service. This will highlight your dedication to the hospitality industry and align with the company's values.
✨Prepare Questions
At the end of the interview, you'll likely be asked if you have any questions. Prepare thoughtful questions about the team culture, training opportunities, or the hotel's future plans. This shows you're engaged and serious about the position.
