Hotel Security Officer

We are looking for a passionate and guest focused Security Officer to join our incredible team at The Marylebone. You will show confidence, empathy and professionalism when dealing with guests and team alike. You are knowledgeable in all security and safety standard operating procedures and fully trained in the hotel emergency, crisis procedures and evacuation protocols. You are calm under pressure and are dedicated to providing exceptional care while demonstrating great pride and attention to detail in your work.

Key Responsibilities

• Operate, check and monitor the CCTV system
• Patrol the hotel on a regular basis ensuring fire walks take place and are recorded
• Support investigation and evacuation of the hotel during fire alarm situations
• Investigate and report all allegations of theft, criminal damage and other incidents
• Ensure that any property reported lost on the premises is correctly recorded and enquiries made to trace and restore it
• Carry out regular bag and locker searches, on a monthly basis or as instructed by the Hotel Manager, General Manager or People & Culture Manager
• Liaise with other departments on matters of security and safety and deliver efficient internal customer service, while maintaining professional standards
• Ensure administrative duties are carried out according to the company standard. This includes maintaining accurate logs and records
• Be an active participant in Business Continuity Plan meetings and write SOPs/BCP’s where needed
• Provide support during events based on Food and Beverage managers direction
• Be part of the Health and Safety committee
• Contribute to always maintaining an excellent level of service in conjunction with the requirement of the LQA and Forbes standards

The role involves shift work which includes any combination of five days, including weekends, evenings and nights.

Perks of working for The Marylebone Hotel

• Generous Service Charge
• Holiday allowance increasing with length of service up to 25 days
• Free meals on duty
• 50% discount when dining with The Doyle Collection
• Discounted rates when staying in our hotels
• Training dedicated to personal development
• Cycle to work scheme
• Discounts in selected stores and online shops
• Life Insurance and Company Pension
• Complimentary uniform and dry cleaning
• One paid volunteering day per year
• Free access to the Employee Assistance Programme
• Hotel Incentives and rewards
• Staff summer parties, Christmas parties and regular team get togethers
• Refer a Friend bonus scheme

The Marylebone, London Located just minutes from Oxford Street and in the heart of Marylebone Village, The Marylebone hotel provides easy access to the best that London has to offer. The excitement and buzz of Marylebone Lane, Oxford Street and Park Lane, the world-famous stores of Bond Street and Mayfair and the green spaces of Regents Park and Hyde Park are all just a short walk away.

The Doyle Collection

The Doyle Collection is a carefully curated collection of eight Irish family-owned luxury and urban hotels located centrally in London, Dublin, Washington DC, Cork and Bristol. What binds our hotels together is the Doyle service ethos - a real warmth and thoughtfulness. We are proud to say that The Doyle Collection has maintained its listing as one of the 'Best Large Workplaces' with Great Places to Work since 2017. This accolade means that our people are part of a culture of continuous improvement, working for leaders who are committed to the working environment.

In line with the requirements of the Asylum & Immigration Act 1996, all applicants must either be eligible to live and work in the UK. Documented evidence of eligibility will be required from candidates as part of the recruitment process. Inclusion and diversity are key to us. At The Doyle Collection, where everyone is valued, and everyone is treated with fairness and respect. All our team members have the opportunity to thrive with an equal opportunities employer.