At a Glance
- Tasks: Lead concierge teams to create unforgettable guest experiences at The Kensington Hotel.
- Company: Join The Kensington Hotel, a Four-Star rated gem in luxury hospitality.
- Benefits: Enjoy excellent salary, free meals, discounts, and generous holiday allowance.
- Other info: Embrace a culture of warmth and belonging in a dynamic team.
- Why this job: Be the face of luxury service and make every guest feel special.
- Qualifications: Proven experience in concierge roles and strong leadership skills.
The predicted salary is between 40000 - 50000 £ per year.
Contract: Permanent
Salary: Excellent salary & benefits
At The Kensington Hotel, part of The Doyle Collection and proudly recognised by the Forbes Travel Guide with a Four-Star rating, we deliver exceptional guest experiences defined by our values: Excellence, personal, Belonging and Warmth. We are seeking an experienced and highly personable Head Concierge to lead our concierge and lobby teams, ensuring every guest journey is seamless, intuitive and memorable from arrival to departure.
Key responsibilities
- Lead the concierge, door and lobby teams to deliver outstanding, Forbes-standard service
- Anticipate guest needs and handle requests with efficiency, professionalism and warmth
- Curate bespoke guest experiences, supported by strong local knowledge and connections
- Manage VIP and returning guests with a highly personalised approach
- Drive revenue through concierge services, partnerships and recommendations
- Maintain exceptional standards across all front-of-house areas
- Inspire and develop your team, embedding a culture of Excellence, personal, Belonging and Warmth
- Work closely with Front Office and Guest Relations to create a seamless guest journey
About you
- A natural host with a passion for luxury hospitality
- Proven experience in a senior concierge role
- A strong leader who brings out the best in their team
- Excellent communication and problem‑solving skills
- Impeccable attention to detail and a proactive approach
The Perks of working for The Kensington Hotel:
- Service Charge
- Holiday allowance increasing with length of service up to 25 days
- Free meals on duty
- 50% discount when dining with The Doyle Collection
- Discounted rates when staying in our hotels
- Training dedicated to personal development
- Cycle to work scheme
- Discounts in selected stores and online shops
- Life Insurance and Company Pension
- Complimentary uniform and dry cleaning
- One paid volunteering day per year
- Free access to the Employee Assistance Programme
- Hotel Incentives and rewards
- Staff summer parties, Christmas parties and regular team get togethers
- Refer a Friend bonus scheme
In line with the requirements of the Asylum & Immigration Act 1996, all applicants must either be eligible to live and work in the UK. Documented evidence of eligibility will be required from candidates as part of the recruitment process. Inclusion and diversity are key to us. At The Doyle Collection, where everyone is valued, and everyone is treated with fairness and respect. All our team members have the opportunity to thrive with an equal opportunities employer.
Head Concierge employer: Doyle Collection Ltd.
At The Kensington Hotel, part of The Doyle Collection, we pride ourselves on fostering a warm and inclusive work culture that values excellence and personal growth. As a Head Concierge, you will not only lead a dedicated team in delivering exceptional guest experiences but also benefit from a range of perks including generous holiday allowances, training opportunities, and a supportive environment that encourages professional development. Join us in creating memorable moments for our guests while enjoying a rewarding career in luxury hospitality.
StudySmarter Expert Advice🤫
We think this is how you could land Head Concierge
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like Doyle Collection Ltd.. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to Doyle Collection Ltd.
Don't be shy about reaching out to Doyle Collection Ltd. directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Head Concierge
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about Doyle Collection Ltd. and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at Doyle Collection Ltd.
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
