At a Glance
- Tasks: Coordinate group reservations and maximise sales opportunities in a dynamic hotel environment.
- Company: Join The Doyle Collection, known for its inclusive culture and commitment to excellence.
- Benefits: Enjoy competitive pay, holiday perks, free meals, and discounts at our hotels.
- Other info: Great opportunities for personal development and a fun work atmosphere.
- Why this job: Be part of a vibrant team, making memorable experiences for guests while developing your career.
- Qualifications: Passion for hospitality and strong organisational skills are essential.
The predicted salary is between 25000 - 30000 £ per year.
We are looking for a motivated individual with a passion for a career in group room sales. Under the direction of the Groups Manager and Director of Events, you will quote and process all group reservation enquiries, taking advantage of every sales opportunity to maximise both occupancy and room rate. You will deal with group organisers’ requests in a timely and professional manner, finding operational solutions to all guest challenges ensuring that the Hotel’s reputation is intact, and the company values are adhered to. You will take care of all group requests both pre-arrival, post-arrival and post-departure during their stay at The Marylebone, The Kensington and The Bloomsbury.
Role Responsibilities:
- Support Groups, Meetings & Events department by handling rooms only requests.
- Ensure efficiency through accurate correspondence, effective filing and overall organization ensuring that all enquiries are responded to within set response times.
- Check availability and prepare a quote.
- Prepare and send proposals.
- Prepare and send contracts.
- Support event planning function by loading and maintaining rooming lists.
- Gather and update group information on THYNK block and THYNK activities.
- Utilise Opera reports and THYNK efficiently and complete daily activities.
- Collect due deposits whilst adhering to company’s billing standards and PCI compliance.
- Gather, prepare and complete group check lists for all group stays in line with group information distribution timelines.
- Ensure the communication and dissemination of information to the various operations and support departments is timely, accurate and well orchestrated.
Perks of working for the Doyle Collection:
- Service Charge on top of your base salary.
- Holiday allowance increasing with length of service up to 25 days.
- Free meals on duty.
- 50% discount when dining with The Doyle Collection.
- Discounted rates when staying in our hotels.
- Training dedicated to personal development.
- Cycle to work scheme.
- Discounts in selected stores and online shops.
- Company Pension.
- Complimentary dry cleaning.
- One paid volunteering day per year.
- Free access to the Employee Assistance Programme.
- Hotel Incentives and rewards.
- Staff summer parties, Christmas parties.
- Refer a Friend bonus scheme.
In line with the requirements of the Asylum & Immigration Act 1996, all applicants must either be eligible to live and work in the UK. Documented evidence of eligibility will be required from candidates as part of the recruitment process. Inclusion and diversity are key to us. At The Doyle Collection, where everyone is valued, and everyone is treated with fairness and respect. All our team members have the opportunity to thrive with an equal opportunities employer.
Groups Coordinator employer: Doyle Collection Ltd.
The Doyle Collection is an exceptional employer, offering a vibrant work culture that prioritises employee growth and development. With generous benefits such as increasing holiday allowance, free meals on duty, and a commitment to diversity and inclusion, team members are empowered to thrive in their roles while enjoying unique perks like discounted hotel stays and staff events. Located in the heart of London, working with us means being part of a dynamic team dedicated to delivering outstanding service and creating memorable experiences for our guests.
StudySmarter Expert Advice🤫
We think this is how you could land Groups Coordinator
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like Doyle Collection Ltd.. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to Doyle Collection Ltd.
Don't be shy about reaching out to Doyle Collection Ltd. directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Groups Coordinator
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about Doyle Collection Ltd. and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at Doyle Collection Ltd.
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
