At a Glance
- Tasks: Manage restaurant and bar reservations across three luxury hotels in London.
- Company: Join The Doyle Collection, a family-owned luxury hotel group with a warm culture.
- Benefits: Enjoy excellent salary, holiday allowance, free meals, and discounts at our hotels.
- Other info: Be part of a company recognised as one of the 'Best Large Workplaces' since 2017.
- Why this job: Create memorable dining experiences while working in a dynamic and supportive team.
- Qualifications: Experience in hospitality or guest-facing roles with strong communication skills.
The predicted salary is between 30000 - 40000 £ per year.
We are looking for a confident and detail-oriented F&B Reservations Agent to join our London Cluster, supporting The Marylebone, The Bloomsbury, and The Kensington. This is a fantastic opportunity for someone passionate about delivering exceptional guest experiences while working across three distinctive luxury hotels.
Responsibilities:
- Managing all restaurant and bar reservations across the three London properties
- Handling guest enquiries via phone, email, and online platforms in a professional and timely manner
- Delivering a personalised service, anticipating guest needs and special occasions
- Maximising revenue through effective reservation management and upselling opportunities
- Maintaining accurate records within reservation systems, including guest preferences and VIP details
- Liaising closely with F&B and operational teams to ensure seamless service delivery
- Coordinating group bookings, private dining, and special requests
- Upholding brand standards and ensuring a consistently high level of guest satisfaction
- Handling guest feedback with professionalism, ensuring prompt resolution
What we are looking for:
- Previous experience in reservations, hospitality, or a guest-facing role
- Strong communication skills with a warm and professional approach
- Excellent attention to detail and organisational skills
- Ability to manage multiple priorities in a fast-paced environment
- Passion for food, beverage, and luxury hospitality
Join a dynamic team and play a key role in creating memorable dining experiences across our London hotels.
The Perks of working for The Doyle Hotel:
- Holiday allowance increasing with length of service up to 25 days
- Free meals on duty
- 50% discount when dining with The Doyle Collection
- Discounted rates when staying in our hotels
- Training dedicated to personal development
- Cycle to work scheme
- Discounts in selected stores and online shops
- Life Insurance and Company Pension
- Complimentary uniform and dry cleaning
- One paid volunteering day per year
- Free access to the Employee Assistance Programme
- Hotel Incentives and rewards
- Staff summer parties, Christmas parties and regular team get togethers
- Refer a Friend bonus scheme
The Doyle Collection is a carefully curated collection of eight Irish family-owned luxury and urban hotels located centrally in London, Dublin, Washington DC, Cork and Bristol. What binds our hotels together is the Doyle service ethos - a real warmth and thoughtfulness.
In line with the requirements of the Asylum & Immigration Act 1996, all applicants must either be eligible to live and work in the UK. Documented evidence of eligibility will be required from candidates as part of the recruitment process.
Inclusion and diversity are key to us. At The Doyle Collection, where everyone is valued, and everyone is treated with fairness and respect. All our team members have the opportunity to thrive with an equal opportunities employer.
F&B Reservations Agent employer: Doyle Collection Ltd.
The Doyle Collection is an exceptional employer, offering a vibrant work culture that prioritises employee well-being and development. With generous benefits such as increasing holiday allowance, free meals on duty, and a commitment to personal growth through dedicated training, team members are empowered to thrive in their roles. Working across three luxurious London hotels, employees enjoy a dynamic environment where they can create memorable guest experiences while being part of a supportive and inclusive team.
StudySmarter Expert Advice🤫
We think this is how you could land F&B Reservations Agent
✨Tip Number 1
Network like a pro! Reach out to friends, family, or even former colleagues who might have connections in the hospitality industry. A personal recommendation can go a long way in landing that F&B Reservations Agent role.
✨Tip Number 2
Practice your pitch! When you get the chance to chat with someone about the job, be ready to share why you're the perfect fit. Highlight your experience in reservations and your passion for delivering exceptional guest experiences.
✨Tip Number 3
Stay on top of your follow-ups! After any interviews or networking chats, send a quick thank-you note. It shows your enthusiasm and keeps you fresh in their minds as they make decisions.
✨Tip Number 4
Don’t forget to apply through our website! We love seeing applications come directly from candidates who are excited about joining our team. Plus, it gives you a better chance to stand out!
We think you need these skills to ace F&B Reservations Agent
Some tips for your application 🫡
Show Your Passion:Let us see your enthusiasm for food, beverage, and luxury hospitality right from the start. Mention any relevant experiences that highlight your love for creating exceptional guest experiences.
Be Detail-Oriented:As a detail-oriented role, we want to see that you can manage multiple priorities without missing a beat. Make sure to showcase your organisational skills and attention to detail in your application.
Communicate Clearly:Strong communication is key! Use clear and professional language in your application. This will give us a taste of how you handle guest enquiries and interactions.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at Doyle Collection Ltd.
✨Know Your Stuff
Before the interview, make sure you’re familiar with the three hotels you'll be supporting. Research their dining options, unique features, and any recent news. This will show your genuine interest and help you answer questions more confidently.
✨Practice Makes Perfect
Rehearse common interview questions related to reservations and guest service. Think about scenarios where you’ve handled difficult guests or managed multiple bookings. Practising your responses will help you articulate your experience clearly during the interview.
✨Showcase Your Passion
Let your enthusiasm for food, beverage, and luxury hospitality shine through. Share personal experiences that highlight your passion for delivering exceptional guest experiences. This will resonate well with the interviewers and set you apart from other candidates.
✨Ask Thoughtful Questions
Prepare a few insightful questions to ask at the end of your interview. Inquire about the team dynamics, how they uphold brand standards, or what success looks like in this role. This shows your engagement and helps you determine if the company is the right fit for you.
