At a Glance
- Tasks: Manage restaurant and bar reservations across three luxury hotels in London.
- Company: Join The Doyle Collection, a prestigious group of luxury hotels.
- Benefits: Enjoy excellent salary, free meals, discounts, and generous holiday allowance.
- Other info: Be part of a culture that values inclusion, diversity, and personal development.
- Why this job: Create memorable dining experiences while working in a dynamic and supportive team.
- Qualifications: Experience in hospitality or guest-facing roles with strong communication skills.
The predicted salary is between 30000 - 40000 € per year.
We are looking for a confident and detail-oriented F&B Reservations Agent to join our London Cluster, supporting The Marylebone, The Bloomsbury, and The Kensington. This is a fantastic opportunity for someone passionate about delivering exceptional guest experiences while working across three distinctive luxury hotels.
Responsibilities
- Managing all restaurant and bar reservations across the three London properties
- Handling guest enquiries via phone, email, and online platforms in a professional and timely manner
- Delivering a personalised service, anticipating guest needs and special occasions
- Maximising revenue through effective reservation management and upselling opportunities
- Maintaining accurate records within reservation systems, including guest preferences and VIP details
- Liaising closely with F&B and operational teams to ensure seamless service delivery
- Coordinating group bookings, private dining, and special requests
- Upholding brand standards and ensuring a consistently high level of guest satisfaction
- Handling guest feedback with professionalism, ensuring prompt resolution
What we are looking for
- Previous experience in reservations, hospitality, or a guest-facing role
- Strong communication skills with a warm and professional approach
- Excellent attention to detail and organisational skills
- Ability to manage multiple priorities in a fast-paced environment
- Passion for food, beverage, and luxury hospitality
Join a dynamic team and play a key role in creating memorable dining experiences across our London hotels.
The Perks of working for The Doyle Hotel
- Holiday allowance increasing with length of service up to 25 days
- Free meals on duty
- 50% discount when dining with The Doyle Collection
- Discounted rates when staying in our hotels
- Training dedicated to personal development
- Cycle to work scheme
- Discounts in selected stores and online shops
- Life Insurance and Company Pension
- Complimentary uniform and dry cleaning
- One paid volunteering day per year
- Free access to the Employee Assistance Programme
- Hotel Incentives and rewards
- Staff summer parties, Christmas parties and regular team get togethers
- Refer a Friend bonus scheme
The Doyle Collection
The Doyle Collection is a carefully curated collection of eight Irish family-owned luxury and urban hotels located centrally in London, Dublin, Washington DC, Cork and Bristol. What binds our hotels together is the Doyle service ethos - a real warmth and thoughtfulness. We are proud to say that The Doyle Collection has maintained its listing as one of the 'Best Large Workplaces' with Great Places to Work since 2017. This accolade means that our people are part of a culture of continuous improvement, working for leaders who are committed to the working environment.
In line with the requirements of the Asylum & Immigration Act 1996, all applicants must either be eligible to live and work in the UK. Documented evidence of eligibility will be required from candidates as part of the recruitment process. Inclusion and diversity are key to us. At The Doyle Collection, where everyone is valued, and everyone is treated with fairness and respect. All our team members have the opportunity to thrive with an equal opportunities employer.
F&B Reservations Agent employer: Doyle Collection Ltd.
The Doyle Collection is an exceptional employer, offering a vibrant work culture that prioritises employee growth and well-being. With competitive salaries, generous holiday allowances, and a commitment to personal development through dedicated training, team members enjoy a supportive environment that fosters both professional and personal fulfilment. Working across three luxurious London hotels, employees benefit from unique perks such as discounted stays, free meals, and a strong emphasis on inclusion and diversity, making it a truly rewarding place to build a career in hospitality.
StudySmarter Expert Advice🤫
We think this is how you could land F&B Reservations Agent
✨Tip Number 1
Network like a pro! Reach out to friends, family, or even former colleagues who might have connections in the hospitality industry. A personal recommendation can go a long way in landing that F&B Reservations Agent role.
✨Tip Number 2
Practice your pitch! When you get the chance to chat with someone about the job, be ready to share why you're the perfect fit. Highlight your passion for food and beverage, and how your experience aligns with delivering exceptional guest experiences.
✨Tip Number 3
Stay on top of your follow-ups! After any interviews or networking chats, send a quick thank-you note. It shows your enthusiasm and keeps you fresh in their minds. Plus, it’s a great way to reiterate your interest in the role.
✨Tip Number 4
Don’t forget to apply through our website! We love seeing applications come directly from candidates who are genuinely interested in joining our team. It’s a great way to show your commitment to being part of The Doyle Collection.
We think you need these skills to ace F&B Reservations Agent
Some tips for your application 🫡
Show Your Passion:Let us see your enthusiasm for food, beverage, and luxury hospitality right from the start. Mention any relevant experiences or personal stories that highlight your passion for delivering exceptional guest experiences.
Tailor Your Application:Make sure to customise your CV and cover letter to reflect the specific skills and experiences mentioned in the job description. We want to know how your background aligns with the role of an F&B Reservations Agent across our London hotels.
Be Professional and Personable:Since you'll be handling guest enquiries, it's crucial to convey a warm and professional tone in your written application. Use clear language and maintain a friendly vibe to showcase your communication skills.
Apply Through Our Website:We encourage you to submit your application through our website. It’s the best way for us to receive your details directly and ensures you’re considered for this fantastic opportunity with The Doyle Collection.
How to prepare for a job interview at Doyle Collection Ltd.
✨Know Your Stuff
Before the interview, make sure you’re familiar with the hotels in the London Cluster. Research The Marylebone, The Bloomsbury, and The Kensington to understand their unique offerings and guest experiences. This will help you answer questions confidently and show your passion for the role.
✨Showcase Your Communication Skills
As a F&B Reservations Agent, strong communication is key. Practice articulating your thoughts clearly and professionally. You might even want to role-play common scenarios, like handling guest enquiries or resolving complaints, to demonstrate your warm and professional approach during the interview.
✨Highlight Your Attention to Detail
Prepare examples from your past experience that showcase your attention to detail and organisational skills. Whether it’s managing reservations or coordinating group bookings, be ready to discuss how you ensure accuracy and efficiency in a fast-paced environment.
✨Emphasise Your Passion for Hospitality
Let your enthusiasm for food, beverage, and luxury hospitality shine through. Share personal stories or experiences that reflect your passion for creating memorable dining experiences. This will resonate well with the interviewers and align with the Doyle service ethos.
