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- Tasks: Create amazing guest experiences and manage the hotel front desk efficiently.
- Company: Join The Marylebone Hotel, a top-rated workplace in the heart of London.
- Benefits: Enjoy competitive pay, generous holiday allowance, and free meals on duty.
- Why this job: Be part of a vibrant team and make a real difference in guests' stays.
- Qualifications: Customer service skills and a calm attitude under pressure are essential.
- Other info: Experience a dynamic work environment with great career growth and fun team events.
The predicted salary is between 24000 - 36000 £ per year.
Contract: Permanent
Salary: Competitive Salary & Service Charge
Role Responsibilities: As a Hotel Receptionist, you will play a crucial role in creating a positive guest experience and maintaining the efficient operation of the hotel’s front desk. Customer service skills, attention to detail, and the ability to remain calm under pressure are important qualities for individuals working in this role. Your main role will be to assist guests during check-in and check-out, manage reservations, answer guests' enquiries, and address any issues that guests might experience during their stay. Please note this is a full-time role (40 hours per week).
The Perks of working for The Marylebone Hotel:
- Generous Service Charge
- Holiday allowance increasing with length of service up to 25 days
- Free meals on duty
- 50% discount when dining with The Doyle Collection
- Discounted rates when staying in our hotels
- Training dedicated to personal development
- Cycle to work scheme
- Discounts in selected stores and online shops
- Life Insurance and Company Pension
- Complimentary uniform and dry cleaning
- One paid volunteering day per year
- Free access to the Employee Assistance Programme
- Hotel Incentives and rewards
- Staff summer parties, Christmas parties and regular team get-togethers
- Refer a Friend bonus scheme
The Marylebone, London Located just minutes from Oxford Street and in the heart of Marylebone Village, The Marylebone hotel provides easy access to the best that London has to offer. The excitement and buzz of Marylebone Lane, Oxford Street and Park Lane, the world-famous stores of Bond Street and Mayfair and the green spaces of Regents Park and Hyde Park are all just a short walk away.
The Doyle Collection is a carefully curated collection of eight Irish family-owned luxury and urban hotels located centrally in London, Dublin, Washington DC, Cork and Bristol. What binds our hotels together is the Doyle service ethos - a real warmth and thoughtfulness. We are proud to say that The Doyle Collection has maintained its listing as one of the 'Best Large Workplaces' with Great Places to Work since 2017. This accolade means that our people are part of a culture of continuous improvement, working for leaders who are committed to the working environment.
In line with the requirements of the Asylum & Immigration Act 1996, all applicants must either be eligible to live and work in the UK. Documented evidence of eligibility will be required from candidates as part of the recruitment process. Inclusion and diversity are key to us. At The Doyle Collection, where everyone is valued, and everyone is treated with fairness and respect. All our team members have the opportunity to thrive with an equal opportunities employer.
Receptionist in City of Westminster employer: Doyle Collection Ltd.
Contact Detail:
Doyle Collection Ltd. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Receptionist in City of Westminster
✨Tip Number 1
Get to know the hotel! Before your interview, do a bit of research on The Marylebone Hotel and The Doyle Collection. Familiarise yourself with their values and what makes them stand out. This will help you connect better during the conversation.
✨Tip Number 2
Practice your customer service skills! As a receptionist, you'll be the face of the hotel. Think of scenarios where you might need to handle guest inquiries or complaints, and practice how you'd respond. Show us you can keep calm under pressure!
✨Tip Number 3
Dress to impress! First impressions matter, especially in hospitality. Make sure you look smart and professional for your interview. It shows that you take the role seriously and are ready to represent the hotel.
✨Tip Number 4
Apply through our website! We love seeing applications come directly from candidates who are genuinely interested in joining our team. Plus, it gives you a chance to showcase your enthusiasm for the role right from the start.
We think you need these skills to ace Receptionist in City of Westminster
Some tips for your application 🫡
Show Off Your Customer Service Skills: As a receptionist, your customer service skills are key! Make sure to highlight any relevant experience in your application. We want to see how you’ve made guests feel welcome and valued in the past.
Be Detail-Oriented: Attention to detail is crucial in this role. When filling out your application, double-check for any typos or errors. We appreciate candidates who take the time to present themselves well!
Stay Calm Under Pressure: We know that the front desk can get hectic! Share examples in your application of how you've handled stressful situations gracefully. This will show us you’re ready for the fast-paced environment at The Marylebone.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates. Let’s get started on this journey together!
How to prepare for a job interview at Doyle Collection Ltd.
✨Know the Hotel Inside Out
Before your interview, take some time to research The Marylebone Hotel and The Doyle Collection. Familiarise yourself with their services, ethos, and what makes them stand out in the hospitality industry. This will not only show your genuine interest but also help you answer questions more confidently.
✨Showcase Your Customer Service Skills
As a receptionist, customer service is key. Prepare examples from your past experiences where you’ve gone above and beyond for a guest or resolved a difficult situation. This will demonstrate your ability to remain calm under pressure and your commitment to creating a positive guest experience.
✨Practice Common Interview Questions
Think about the types of questions you might be asked, such as how you handle complaints or manage multiple tasks at once. Practising your responses can help you articulate your thoughts clearly during the interview, making you appear more confident and prepared.
✨Dress the Part
First impressions matter, especially in hospitality. Dress smartly and professionally for your interview to reflect the standards of The Marylebone Hotel. A polished appearance shows that you take the opportunity seriously and understand the importance of presentation in the role.