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- Tasks: Create amazing guest experiences and manage the hotel front desk efficiently.
- Company: Join The Bristol, a top-rated hotel in a vibrant waterfront location.
- Benefits: Earn £12.36 per hour, enjoy free meals, and 28+ days of holiday.
- Why this job: Be part of a supportive team that values your growth and wellbeing.
- Qualifications: Customer service skills and a calm attitude under pressure are essential.
- Other info: Enjoy fun team events and a culture of inclusivity and respect.
The predicted salary is between 25 - 30 £ per hour.
Contract: Permanent
Salary: £12.36 per hour + great incentives and benefits
As a Hotel Receptionist, you will play a crucial role in creating a positive guest experience and maintaining the efficient operation of the hotel's front desk. Customer service skills, attention to detail, and the ability to remain calm under pressure are important qualities for individuals working in this role.
Your main role will be to assist guests during check-in and check-out, manage reservations, answer guests' enquiries, and address any issues that guests might experience during their stay.
Please note this is a full-time role (40 hours per week).
The perks of working at The Bristol:
- Refer a Friend Bonus Scheme - £400 when you refer a friend
- Free car park
- 28 days of holiday including public holidays, increasing to 33 days with length of service
- Free meals on duty
- Discounted hotel rooms for you, your family and friends
- 50% off food when dining with the Doyle Collection
- Great location with easy access to public transport
- In-house training team dedicated to your personal development
- Reward and recognition programmes
- Save money with our Cycle to Work scheme
- Plan for your future with our pension
- Mental and physical wellbeing tools
- Step Forward Day - a day to spend giving to charity
- Monthly team engagement and communications events
- Staff summer and Christmas parties
The Bristol enjoys an unbeatable waterfront location in the heart of one of the UK's most exciting cities. Blending a modernist façade with an interior where warm contemporary design pervades, The Bristol is all at once a wonderful leisure and business destination with its lively harbourside position offering lively local ambience. Our team care about sustainability and wellbeing and put these into practice with our values and the way we work.
The Doyle Collection is a carefully curated collection of eight Irish family-owned luxury and urban hotels located centrally in London, Dublin, Washington DC, Cork and Bristol. What binds our hotels together is the Doyle service ethos - a real warmth and thoughtfulness.
We are proud to say that The Doyle Collection has maintained its listing as one of the 'Best Large Workplaces' with Great Places to Work since 2017. This accolade means that our people are part of a culture of continuous improvement, working for leaders who are committed to the working environment.
In line with the requirements of the Asylum & Immigration Act 1996, all applicants must either be eligible to live and work in the UK. Documented evidence of eligibility will be required from candidates as part of the recruitment process.
Inclusion and diversity are key to us. At The Doyle Collection, where everyone is valued, and everyone is treated with fairness and respect. All our team members have the opportunity to thrive with an equal opportunities employer.
Receptionist in Bristol employer: Doyle Collection Ltd.
Contact Detail:
Doyle Collection Ltd. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Receptionist in Bristol
✨Tip Number 1
Get to know the hotel! Before your interview, do a bit of research on The Bristol and its values. This will help you connect with the team during your chat and show that you're genuinely interested in being part of their culture.
✨Tip Number 2
Practice your customer service skills! Think of scenarios you might face as a receptionist and how you'd handle them. Being calm under pressure is key, so role-play with a friend or family member to get comfortable.
✨Tip Number 3
Dress to impress! First impressions matter, especially in hospitality. Make sure you look smart and professional for your interview. It shows you care about the role and respect the hotel's standards.
✨Tip Number 4
Apply through our website! We want to make it easy for you to join our team. By applying directly, you’ll have a better chance of standing out and getting noticed by the hiring team at The Bristol.
We think you need these skills to ace Receptionist in Bristol
Some tips for your application 🫡
Show Your Personality: When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to express your enthusiasm for the role and the hotel industry. A touch of warmth and friendliness can go a long way in making your application stand out.
Tailor Your Application: Make sure to tailor your application specifically for the Hotel Receptionist role. Highlight your customer service skills and any relevant experience that showcases your attention to detail and ability to handle pressure. We love seeing how your background aligns with what we’re looking for!
Be Clear and Concise: Keep your application clear and to the point. Use straightforward language and avoid jargon. We appreciate when candidates get straight to the heart of their experiences and skills, making it easy for us to see why you’d be a great fit for our team.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re serious about joining our fantastic team at The Bristol!
How to prepare for a job interview at Doyle Collection Ltd.
✨Know the Hotel Inside Out
Before your interview, take some time to research The Bristol and its unique offerings. Familiarise yourself with their services, location, and any recent news. This will not only impress the interviewers but also help you answer questions more confidently.
✨Showcase Your Customer Service Skills
As a receptionist, customer service is key. Prepare examples from your past experiences where you’ve gone above and beyond for a guest or resolved a difficult situation. This will demonstrate your ability to handle the pressures of the role effectively.
✨Practice Calmness Under Pressure
Interviews can be nerve-wracking, but it’s important to convey that you can stay calm under pressure. Consider role-playing common scenarios you might face at the front desk, such as handling complaints or managing busy check-in times, to show your problem-solving skills.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team culture, training opportunities, or how they support staff wellbeing. This shows your genuine interest in the role and helps you assess if it’s the right fit for you.
