Construction Client Manager, London UK

Construction is the second-largest industry in the world—nearly 4x the size of SaaS—yet it still operates without the automated feedback loops that modern software teams rely on. Without real-time observability, issues are detected too late, contributing to over $3 Trillion in annual global waste. Doxel brings computer vision and AI to construction, giving teams real-time visibility into progress, risk, and execution. From hospitals to data centers, and from field leaders to executive teams, Doxel is used every day to support better decisions and faster delivery. Our platform is trusted by industry leaders including Shell, Genentech, HCA Healthcare, Kaiser, Turner, and Layton.

Doxel’s automated progress tracking solution keeps teams aligned with hard facts that leave no ambiguity on where the project is today, where it will be tomorrow and what decisions need to be made to land it on schedule and on budget. This enables our customers to deliver projects, on average, 11% ahead of schedule with up to 16% savings on monthly cash flow. Backed by Insight Partners and Andreessen Horowitz and with a rapidly growing team of engineers, scientists, construction veterans, and Enterprise go-to-market teams, we’re driven to help our customers win. Join us as we continue our journey to transform the $15T Construction Industry!

The Role: You will be joining Doxel's Construction Client Manager team leading our EMEA region’s Customer Success. Doxel is a critical tool for project success, enabling our customers to keep pace with the scale and speed of complex construction projects. You will be using your construction experience to guide technology adoption in the field to help push the Construction industry forward. Most of all, you will build strong relationships to help customers win - from the users that are closest to the ground to the VPs of Construction who are responsible for billions of dollars of capital expenditure. You will be tasked with maximizing customer usage, adoption, and value. This role will be Remotely-based in London, UK.

Your Day to Day:

• Work as a trusted advisor to Doxel’s strategic customers driving impact and success at all times.
• Act as a subject matter expert on Doxel’s products and help drive the construction industry forward.
• Share best practices and guide customers through technology adoption to improve efficiency and help the industry evolve.
• Analyze and deliver key insights from Doxel to project teams.
• Gather feedback from customers and identify trends, pain points, and areas of friction, documenting feature requests, validate minor bugs, and escalate technical requests to the engineering leads as needed.
• Build out best practices/FAQs to most effectively and consistently help our customers.
• Escalate and triage any high-priority customer situations. Foster universal adoption of the Doxel platform, understanding customer organization structure and path to regional expansion.
• Enable teams to use Doxel for Visual Planning and Coordination with Trade Partners.
• Work directly with the best team in the industry!

What Success Looks Like:

• Become the subject matter expert on Doxel’s technology capabilities and partner directly with Doxel’s strategic customers’ key stakeholders and field teams to demonstrate the impact of Doxel’s products and services.
• Create and manage executive level relationships and project success: Work directly with VPs of construction all the way down to entry level project engineers to show the value of Doxel’s capabilities.
• Work with Owners, Consultants, General Contractors and Trades to integrate Doxel into their weekly workflows, enabling customers to effectively utilize Doxel’s robust dataset to drive efficiencies and ask the right questions of their teams.
• Lead Monthly and Quarterly Business Reviews with executive stakeholders. Conduct site visits, trainings, and discovery with our customers’ field teams at the largest commercial construction projects in the US and world.
• Live our Company Core Values: Take Ownership, Be Decisive, Be Humble, Have Empathy, and operate with Intellectual Honesty.

What You Bring:

• 5+ years in the commercial construction industry as an engineer, project manager, scheduler, superintendent, and/or project controls.
• Strong Executive Presence.
• Comfortable juggling a high volume of work with urgency.
• Knowledge of processes and procedures followed by general contractors and owners.
• Comfortable with modern technology for managing and communicating with customers.
• Proactive and self-motivated. High aptitude and willingness to continually learn new technologies.
• Adaptable to various work settings and strong personal initiative to execute with minimal oversight.
• Experience operating in ambiguity, wearing many different hats day to day.
• Willingness to be a part of the solution, no matter where the challenge is coming from.
• Weekly travel, up to 50% to jobsites to build rapport and drive results with customers.

Benefits & Company Culture:

• Competitive Base Salary + Equity Package.
• Remote first culture (for most roles).
• Comprehensive Health Insurance (Medical, Dental, Vision).
• Home office setup stipend.
• Monthly allowance for cell phone and internet.
• Flexible PTO, generous company holiday policy, and flexible sick days.
• £85,000 - £110,000 a year. Pay is based on a variety of factors such as location, skill level, qualifications, competencies, and overall experience.

Doxel is an equal opportunity employer and actively seeks diversity at our company. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.