At a Glance
- Tasks: Be the voice of customers, providing support and technical training across EMEA.
- Company: Join GE Aerospace, a leader in the aerospace industry with a focus on innovation.
- Benefits: Flexible working, competitive salary, private medical cover, and generous holiday options.
- Other info: Opportunity for career growth in a dynamic and supportive environment.
- Why this job: Travel across Africa and Europe while making a real impact in the aerospace sector.
- Qualifications: Experience in aerospace maintenance and strong communication skills are essential.
The predicted salary is between 70 - 80 £ per hour.
Here at Dowty, a GE Aerospace company, we have an exciting opportunity for a Customer Program Engineer to join our onsite team in Brockworth, Gloucestershire. You’ll be the voice of our customers in Dowty, and as a Customer Program Engineer in our Field Service team, you’ll support civil customers across Europe, the Middle East and Africa regions. You’ll repair, train and advise on site, while ensuring that what you learn in the field reaches the people who can act on it. The role began with a focus on our African customer base and has grown to cover the whole EMEA region, with Africa remaining a key area - this is an exciting opportunity that will enable you to travel to customers across Africa, the Middle East and across into Europe - anticipated travel could be up to 70-80%, but will flex subject to the needs of our customers.
You’ll get the chance to work with Dowty customers, our in-region partner Maintenance Repair Organisations (MRO) and our airframe partners, and you will be the link between them and our engineering, commercial and leadership teams.
What you’ll do
- Bring the customer’s voice into the business (the heart of the role)
- Capture customer and partner feedback during repairs, training, MRO visits and conferences, and turn it into clear, evidence-based insight (recurring issues, repair turnaround, documentation gaps, training needs)
- Deliver quarterly updates to key stakeholders covering trends, risks and agreed actions with owners
- Advocate for customers internally, elevate issues and follow them through to resolution
- Close the loop by telling customers what we did with their feedback
- Use field evidence to challenge existing processes and drive improvement
- Support customers in the field
- Carry out on-site repairs and provide technical support for in-region customers
- Support our partner MRO through quarterly contracted visits; providing technical support and training
- Support the global Field Service Representative (FSR) team in the Rest of World (ROW) when required
- Plan and deliver technical training to customers and partners across the region. Adapt content to different experience levels and use training sessions as a source of customer insight
- Build customer and partner relationships
- Manage key customer accounts in the region
- Support new contract negotiations and rollout from a technical perspective
- Support our airframe partners’ regional conferences
How We’ll Measure Success
Success is measured by No. of Active repairs performed in the field, training delivered, MRO visit completion, number of customer issues raised and closed.
Essential What you’ll bring
- Experience in a regulated aerospace environment performing aircraft or engine maintenance.
- Experience delivering technical training.
- Customer-facing and/or commercial experience.
- A track record of managing work against KPIs, priorities and deadlines, including recovery actions when plans slip.
- Strong written and spoken communication, including presenting technical data clearly.
- The ability to work independently and cross-functionally.
- Willingness and eligibility to travel regularly, including to Africa and the Middle East.
Desirable
- A propulsion background.
- A degree in Aerospace or a related field (a high school diploma with relevant work experience is equally welcome) or the equivalent in-role experience.
- Knowledge of the civil aerospace industry.
- Experience turning customer feedback into process or product improvements.
Flexible Working
GE supports and encourages flexible working arrangements, where possible, and recognises the benefits to employees of having a positive work-life balance.
Total Reward
At GE Aerospace we understand the importance of Total Reward. Our flexible benefits plan, called FlexChoice, gives you freedom, choice and flexibility in the way you receive your benefits, as well as giving you the opportunity to make savings where possible.
Security Clearance
Baseline Personnel Security Standard (BPSS) clearance is required and must be maintained for this role. Please note that in the event that BPSS clearance cannot be obtained, you may not be eligible for the role and/or any offer of employment may be withdrawn on grounds of national security.
Right to Work
Applications from job seekers who require sponsorship to work in the UK are welcome and will be considered alongside all other applications. However, under the applicable UK immigration rules as may be in place from time to time, it may be that candidates who do not currently have the right to work in the UK may not be appointed to a post if a suitably qualified, experienced and skilled candidate who does not require sponsorship is available to take up the post.
Customer Program Engineer - Europe, Middle East & Africa in Gloucester employer: Dowty, a GE Aerospace company
At Dowty, a GE Aerospace company, we pride ourselves on fostering a dynamic work environment that encourages innovation and collaboration. Our commitment to employee growth is evident through comprehensive training programmes and opportunities for advancement within the aerospace sector. Located in a vibrant area, we offer competitive benefits and a supportive culture that values each team member's contributions, making us an exceptional employer for those seeking meaningful careers in materials management.
Contact Details:
Dowty, a GE Aerospace company Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Customer Program Engineer - Europe, Middle East & Africa in Gloucester
✨Join Aerospace Forums and Groups
Get involved in aerospace engineering forums and online communities, like the AIAA (American Institute of Aeronautics and Astronautics). It's a great way to meet industry peers and stay updated on job openings and trends in the field.
✨Attend Industry Conferences
Keep an eye on upcoming aerospace conferences and events where you can network with professionals and showcase your interest. Events like the Farnborough International Airshow are not just about flying machines; they're a goldmine for connections and potential job leads.
✨Spotlight Your Projects
Make sure to highlight any hands-on experience or projects on your portfolio that showcase your skills in aerospace engineering. Employers love seeing practical applications of theoretical knowledge. Show us what you've got!
✨Apply Directly on Company Websites
When you find companies you want to work for, head straight to their careers page to apply for full-time roles, like the one with Dowty, a GE Aerospace company for a Customer Program Engineer - Europe, Middle East & Africa. This often puts your application in front of the right people faster than just waiting for job boards!
We think you need these skills to ace Customer Program Engineer - Europe, Middle East & Africa in Gloucester
Some tips for your application 🫡
Show Off Your Technical Skills:When applying for the aerospace engineering role at Dowty, a GE Aerospace company, make sure to highlight your technical expertise. Include specific software skills, like CAD tools or simulation software, and any relevant engineering projects you’ve worked on. This is your chance to really shine and showcase your engineering toolkit!
Don't Skip Your Projects!:Include a section in your CV dedicated to projects that demonstrate your problem-solving abilities in aerospace engineering. Whether it's a university project, an internship, or personal work, we love seeing how you’ve applied your skills in real-world scenarios. Make it clear what your role was and the impact of the project.
Show Your Passion in Your Cover Letter:At Dowty, a GE Aerospace company, we're not just looking for skills – we want to know why you’re passionate about aerospace engineering. Use your cover letter to express what excites you about aviation technology and your career goals. Share any relevant experiences or inspirations that have led you to apply for this full-time position.
Tailor Your CV for Aerospace:Make sure your CV is specifically tailored to aerospace engineering. Focus on your education, any certifications, and your work experience, ensuring you highlight aspects that relate directly to the role. Don’t forget to mention any internships or apprenticeships that have given you hands-on experience.
How to prepare for a job interview at Dowty, a GE Aerospace company
✨Brush Up on Your Technical Knowledge
Aerospace engineering is all about technical precision, so make sure you’re comfortable with key concepts like aerodynamics, propulsion, and materials science. We recommend going through any relevant coursework or projects you’ve worked on – these real-world examples can illustrate your understanding during the interview with Dowty, a GE Aerospace company.
✨Showcase Your Projects with Confidence
Make sure to have a portfolio ready that details any significant projects you've worked on, whether it’s a group assignment or a personal endeavour. Be prepared to discuss the challenges you faced, the tools you used, like CAD software, and what you learned from the experience, as this will show your problem-solving skills in action.
✨Prepare for Technical Interviews
Expect some technical questions or even problem-solving exercises during your interview with Dowty, a GE Aerospace company. Get familiar with design challenges or theoretical problems related to aerospace; this can range from calculating lift and drag forces to materials selection under stress. Practising these can help you feel more at ease when faced with tricky questions.
✨Emphasise Your Passion and Teamwork Skills
As a full-time candidate, it’s crucial to convey your passion for aerospace engineering and your ability to work in teams. Highlight any group projects or internships you've done, focusing on how you collaborated with others to achieve a goal. Companies like Dowty, a GE Aerospace company love seeing candidates who not only have technical skills but also fit well within their team culture.
