At a Glance
- Tasks: Provide first line support and resolve technical issues for customers.
- Company: Join a growing tech business in Thame, Oxfordshire.
- Benefits: Full training, competitive salary, 25 days holiday, and pension contributions.
- Other info: Opportunity for career growth and development in a supportive environment.
- Why this job: Make a real difference by helping customers with innovative software solutions.
- Qualifications: IT education or experience, strong interest in technology, and good communication skills.
The predicted salary is between 31500 - 38500 £ per year.
Our client a technology business is looking for a Technical Support Engineer to join its growing team.
This Technical Support Engineer role offers the opportunity to provide first line support across a range of software solutions while developing technical expertise through ongoing training.
The successful Technical Support Engineer will work closely with customers, delivering a high standard of service and helping to resolve a wide variety of technical issues.
Based in Thame, Oxfordshire.
Duties
- Provide first line telephone and remote technical support to customers.
- Log, manage and update support cases accurately within the CRM system.
- Investigate technical issues and escalate unresolved cases when required.
- Keep customers informed with clear and professional communication throughout the support process.
- Work closely with technical and sales colleagues to deliver excellent customer service.
- Create technical content such as blogs and videos on common support topics.
- Deliver software demonstrations and assist with technical presale activities when needed.
- Maintain relevant software certifications and technical knowledge.
Experience
- IT related education, training or previous technical support experience.
- Strong interest in software, technology and IT systems.
- Good working knowledge of Microsoft Office applications.
- Clear written and verbal communication skills.
- Strong organisational and time management skills.
- Ability to work independently and as part of a team.
- Confidence presenting solutions and ideas to customers.
- Experience with CAD software, manufacturing, engineering or architectural sectors would be advantageous.
- Knowledge of social media and digital marketing would be beneficial.
This Technical Support Engineer position offers full training, a salary dependant on experience, 25 days holiday, additional holiday incentives, pension contributions, death in service cover and a cycle to work scheme.
If you are a customer focused Technical Support Engineer with a passion for technology, please, apply now
Technical Support Engineer in Thame employer: Downtown Recruitment
Join a dynamic team dedicated to making a difference in the community through retail and e-commerce. As a Retail and E-Commerce Assistant, you'll enjoy a supportive work culture that values collaboration and personal growth, with opportunities to develop your skills while contributing to meaningful charitable causes. Located in a vibrant area, this role offers a unique chance to engage with customers and volunteers alike, ensuring a rewarding experience for all involved.
StudySmarter Expert Advice🤫
We think this is how you could land Technical Support Engineer in Thame
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Downtown Recruitment. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Downtown Recruitment before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Technical Support Engineer in Thame
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Downtown Recruitment:Your cover letter is your chance to shine! Tell us why you want to work at Downtown Recruitment specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Downtown Recruitment!
How to prepare for a job interview at Downtown Recruitment
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
