Our client a technology business is looking for a Technical Support Engineer to join its growing team. This Technical Support Engineer role offers the opportunity to provide first line support across a range of software solutions while developing technical expertise through ongoing training. The successful Technical Support Engineer will work closely with customers, delivering a high standard of service and helping to resolve a wide variety of technical issues. Based in Thame, Oxfordshire. Duties: * Provide first line telephone and remote technical support to customers. * Log, manage and update support cases accurately within the CRM system. * Investigate technical issues and escalate unresolved cases when required. * Keep customers informed with clear and professional communication throughout the support process. * Work closely with technical and sales colleagues to deliver excellent customer service. * Create technical content such as blogs and videos on common support topics. * Deliver software demonstrations and assist with technical presale activities when needed. * Maintain relevant software certifications and technical knowledge. Experience: * IT related education, training or previous technical support experience. * Strong interest in software, technology and IT systems. * Good working knowledge of Microsoft Office applications. * Clear written and verbal communication skills. * Strong organisational and time management skills. * Ability to work independently and as part of a team. * Confidence presenting solutions and ideas to customers. * Experience with CAD software, manufacturing, engineering or architectural sectors would be advantageous. * Knowledge of social media and digital marketing would be beneficial. This Technical Support Engineer position offers full training, a salary dependant on experience, 25 days holiday, additional holiday incentives, pension contributions, death in service cover and a cycle to work scheme. If you are a customer focused Technical Support Engineer with a passion for technology, please, apply now
Technical Support Engineer in Thame employer: Downtown Recruitment
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