At a Glance
- Tasks: Manage key customer accounts and ensure outstanding service.
- Company: Dynamic company in Thame with a focus on teamwork.
- Benefits: Competitive salary, supportive environment, and career development opportunities.
- Other info: Flexible working hours and a chance to grow within the company.
- Why this job: Be the go-to person for customers and make a real difference.
- Qualifications: Strong communication skills and ability to multitask effectively.
The predicted salary is between 30000 - 40000 £ per year.
My client based in Thame is looking for an Account Manager to join their team. Reporting to the Operations Manager, you will be a key member of the Operations team. You will be the main focal point of contact for some of our key customer accounts, and will be required to build and nurture relationships ensuring outstanding customer service.
Key Responsibilities
- Load the computer system with accurate customer order information in the form of work order and purchase order.
- Maintain works order dates and enquiry files with relevant and up to date information.
- Create job packs to issue to production, including WO, drawings, and labels.
- Ensure margin analysis is accurately completed for all customer orders.
- Ensure customer orders are fulfilled in line with the agreed delivery dates.
- Ensure that all invoices are raised accurately.
- Maintain customer records.
- Maintain and improve quality levels within the company.
- Take and redirect incoming calls.
- Support the Operations Department in completing any other duties which may be required.
Skills & Experience
- Quick learner with the ability to handle multiple tasks simultaneously, maintain focus, and adapt to a variety of challenges.
- Ability to conduct detailed procedures in a time-constrained environment.
- Good written and verbal communication skills.
- Strong sense of time management.
- Able to work independently and within a team.
Working hours: 8.15am - 5pm Monday - Thursday and 8.30am - 1pm Fridays.
Account Manager in Thame employer: Downtown Recruitment
Join our dynamic team as an Administrator, where you will play a crucial role in supporting our Engineering Issue Controller and Technical Administrator. We pride ourselves on fostering a collaborative work culture that values employee growth and development, offering comprehensive training and advancement opportunities. Located in a vibrant area, our company provides a supportive environment that encourages innovation and teamwork, making it an excellent place for those seeking meaningful and rewarding employment.
StudySmarter Expert Advice🤫
We think this is how you could land Account Manager in Thame
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Downtown Recruitment. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Downtown Recruitment before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Account Manager in Thame
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Downtown Recruitment:Your cover letter is your chance to shine! Tell us why you want to work at Downtown Recruitment specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Downtown Recruitment!
How to prepare for a job interview at Downtown Recruitment
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
