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- Tasks: Assist customers with inquiries and provide technical support in a fast-paced environment.
- Company: Join a growing business in automotive and marine electrical components.
- Benefits: Enjoy competitive salary, health plans, generous leave, and a bonus scheme.
- Why this job: Be part of a dynamic team and develop your technical skills while helping customers.
- Qualifications: GCSEs in English, Maths, and Science; customer support experience preferred.
- Other info: Work Monday to Friday, 9am-5pm, with opportunities for growth.
The predicted salary is between 28000 - 30000 £ per year.
The Sanderum Centre, 30A Upper High Street, Thame, OX9 3EX. From the 31st October 2025 our offices will be moving! We will now be located at The Sanderum Centre, 30A Upper High Street, Thame, OX9 3EX. As our business now operates under a hybrid model, we are no longer available every day for a walk-in service, therefore please call us on 01844 212666 to book an appointment to come and see us.
We are recruiting a Sales & Customer Support Agent to join a growing business specialising in automotive and marine electrical components and accessories. This is a varied, customer-facing role within a small but fast-paced team, handling both pre- and post-sales enquiries. The successful candidate will develop a strong understanding of DC battery systems and associated equipment in order to confidently advise customers. A technically minded approach and genuine interest in how products work are essential, with full training provided.
Role Details
- Position: Sales & Customer Support Agent (Permanent)
- Hours: Monday to Friday, 9:00am – 5:00pm
- Salary: £28,000 – £30,000 per annum (dependent on experience)
- Benefits:
- Group Life Assurance
- Health Cash Plan
- 10% Employer Pension Contribution
- 25 days annual leave
- Discretionary annual bonus
Reporting to: Sales & Marketing Manager
Key Responsibilities
- Customer Support & Administration
- Respond to customer enquiries via phone, email, and live chat
- Liaise with couriers to resolve delivery queries
- Process order amendments, returns, refunds, and warranty claims
- Manage customer accounts with professionalism and efficiency
- Provide pre-sales product advice and technical guidance
- Recommend suitable products based on customer requirements
- Perform basic technical calculations where required
- Take customer orders and card payments over the phone
- Prepare quotations and proforma invoices
- Support customers with post-sales technical queries
Person Specification
- Qualifications
- GCSEs (or equivalent) with good passes in English, Maths, and at least one Science subject
- Confident and professional communicator, particularly over the phone
- Technically minded with the ability to understand and explain products
- Strong attention to detail with good numeracy skills
- Well-organised, conscientious, and able to work effectively in a small team
- Energetic, proactive, and able to manage multiple tasks in a busy environment
- Strong written and verbal English skills
- Proficient in Microsoft Office applications
- Previous customer support or customer-facing experience, ideally within a technical or product-led environment
- A genuine interest in technology and understanding how things work is essential for success in this role.
Sales and Customer Support Agent in Thame employer: Downtown Recruitment Ltd
Contact Detail:
Downtown Recruitment Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Sales and Customer Support Agent in Thame
✨Tip Number 1
Get to know the company and its products inside out! Before your interview, spend some time researching the automotive and marine electrical components they specialise in. This will not only impress them but also help you answer questions confidently.
✨Tip Number 2
Practice your communication skills! Since this role involves a lot of customer interaction, try role-playing common customer scenarios with a friend. This will help you articulate your thoughts clearly and show that you're ready for the fast-paced environment.
✨Tip Number 3
Show your enthusiasm for technology! During your interview, share any personal projects or experiences that demonstrate your interest in how things work. This will highlight your technical mindset and make you stand out as a candidate.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining our team at The Sanderum Centre!
We think you need these skills to ace Sales and Customer Support Agent in Thame
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Sales & Customer Support Agent role. Highlight any relevant experience you have in customer support or technical environments, and don’t forget to showcase your communication skills!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about this role and how your skills align with what we’re looking for. Be genuine and let your personality come through.
Show Off Your Technical Know-How: Since this role involves understanding DC battery systems, mention any relevant technical knowledge or experience you have. If you’ve worked with similar products before, make sure to include that!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Downtown Recruitment Ltd
✨Know Your Stuff
Make sure you brush up on your knowledge of DC battery systems and automotive products. Familiarise yourself with common technical terms and be ready to explain how these products work. This will show that you’re genuinely interested and technically minded, which is key for this role.
✨Practice Your Communication Skills
Since this role involves a lot of customer interaction, practice your phone and email communication skills. Try role-playing with a friend or family member to simulate customer enquiries. Being confident and professional in your responses will set you apart from other candidates.
✨Show Off Your Problem-Solving Skills
Think of examples from your past experiences where you successfully resolved customer issues or handled tricky situations. Be prepared to discuss these during the interview, as it demonstrates your ability to manage multiple tasks and think on your feet in a busy environment.
✨Ask Smart Questions
Prepare some thoughtful questions about the company and the role. This could include asking about the training process for new hires or how the team collaborates in a hybrid work model. It shows your enthusiasm for the position and helps you gauge if it's the right fit for you.
