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- Tasks: Be the go-to person for customer queries and ensure smooth operations.
- Company: Join a growing company based in Thame, dedicated to customer satisfaction.
- Benefits: Enjoy 25 days holiday, bank holidays, and a competitive salary.
- Why this job: Perfect for those who love communication and want to make an impact in a dynamic environment.
- Qualifications: Strong communication skills and experience in manufacturing or MRP systems preferred.
- Other info: Work hours are Monday to Thursday, with a half-day on Fridays!
The predicted salary is between 20000 - 29000 £ per year.
109 High Street, Thame, Oxfordshire, OX9 3DZ
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Account Manager Role
Due to continued growth, I am pleased to advertise this Account Manager role with my Thame based client. The Account Manager is the main administrative point of contact with the customer. The Account Manager must be an excellent communicator, who will never allow a customer request/query to go unanswered – rather they will ensure that where practical, responses to all queries are generated immediately.
It is the Account Manager\’s responsibility to ensure that all arrangements are in place (and barriers removed) and to ensure the mutually agreed deal criteria/conditions are met: Quality terms, Costings, and Delivery timings. To achieve this, they are to (though not exclusively) liaise with External Suppliers, Purchasing, Production, Quality, Engineering, and Despatch.
The successful candidate will be a good communicator who is organised, committed, flexible, and determined in their outlook to ensure customer satisfaction. You will have good interpersonal skills, be capable of dealing with customer buyers, through to senior management and directors. Experience of working within a manufacturing environment and the capability of working on MRP based business systems would be an advantage.
Working Hours: 8:15am – 5pm Monday to Thursday and 8:30am to 1pm on Fridays.
Benefits: 25 days holiday plus bank holidays.
Salary: £25,000 to £29,000 depending on experience.
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Account Manager employer: Downtown Recruitment Ltd
Contact Detail:
Downtown Recruitment Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Account Manager
✨Tip Number 1
Familiarise yourself with the manufacturing industry, especially if you have experience in MRP systems. Understanding the specific challenges and processes within this sector will help you speak confidently about how you can add value as an Account Manager.
✨Tip Number 2
Brush up on your communication skills. Since the role requires excellent communication with various stakeholders, practice articulating your thoughts clearly and concisely. Consider role-playing scenarios where you handle customer queries to demonstrate your proactive approach.
✨Tip Number 3
Network with professionals in the manufacturing sector. Attend industry events or join relevant online forums to connect with potential colleagues or mentors. This can provide insights into the company culture and expectations, which can be beneficial during interviews.
✨Tip Number 4
Prepare examples of how you've successfully managed customer relationships in the past. Think of specific instances where you resolved issues or improved customer satisfaction, as these stories will showcase your skills and commitment to the role.
We think you need these skills to ace Account Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in account management and customer service. Emphasise your communication skills and any experience you have in a manufacturing environment, as this is crucial for the role.
Craft a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Mention specific examples of how you've successfully managed customer relationships and resolved queries in the past, showcasing your commitment to customer satisfaction.
Highlight Relevant Skills: Clearly outline your organisational skills and flexibility in your application. Provide examples of how you've effectively liaised with different departments or stakeholders to meet customer needs and ensure quality delivery.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail, which is essential for an Account Manager.
How to prepare for a job interview at Downtown Recruitment Ltd
✨Showcase Your Communication Skills
As an Account Manager, excellent communication is key. Be prepared to demonstrate your ability to articulate ideas clearly and respond to questions thoughtfully. Use examples from your past experiences where you successfully managed customer queries or resolved issues.
✨Understand the Company and Its Products
Research the company thoroughly before the interview. Familiarise yourself with their products, services, and industry position. This knowledge will help you tailor your responses and show genuine interest in the role.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that assess your problem-solving skills and ability to handle customer interactions. Think of specific situations where you had to liaise with different departments to meet customer needs and be ready to discuss these.
✨Demonstrate Organisational Skills
The role requires strong organisational abilities. Be ready to discuss how you prioritise tasks and manage multiple responsibilities. You might want to share tools or methods you use to stay organised and ensure customer satisfaction.
