Administrator ( Bexley ) in London

We are a GP practice working across 3 sites around rural Gravesend and Bexley. We are seeking to recruit an administrator for our branch surgery site in Bexley, preferably with general practice experience.

Main duties of the job

• The administrator will perform a back office support function to both the clinical and non-clinical staff, including scanning, hospital referrals, managing the generic mailbox and telephone answering.
• There will be some remote contact/face to face work with patients.
• Hours are 37.5 per week, Monday to Friday in a fixed rota pattern. Days start from 08:00 or 08:30 depending on rota.

The ideal applicant will have a general practice background, excellent computer skills, time management and organisational ability are key requirements along with an understanding of patient confidentiality, customer service and ability to work in a team. This position will be subject to a standard DBS check.

About us

The practice is a friendly place, with small teams working to meet the needs of patients across our sites. Access to the NHS Pension scheme features.

Job responsibilities

• Accurate actioning of doctors daily correspondence within specified timescale, using computerised Patient Record system.
• Prioritise and deal with incoming post, sorting and filtering, scanning paperwork into the clinical system.
• Sort and envelope up previous days correspondence for posting.
• Assisting patients / health professionals / and other agencies with general enquiries and non-clinical advice in a confident and courteous manner.
• Take messages for other practice staff, and accurately pass on as appropriate.
• Chase Hospital results / appointments / referrals on behalf of Partners/Patients.
• Take telephone patient requests for home visits, log and enter on computer.
• Enter Choose and Book Referral letters.
• Deal with queries re Choose & Book from Hospital/Patients.
• Deal with insurance reports, claim forms, medical requests etc. and relevant paperwork for doctors completion.
• Send out invoice letters where appropriate and record payment details for non-NHS services.
• Book patient transport for out of area Hospitals.
• Mail manager workflow intray.
• Dealing with the incoming/outgoing emails in the practice generic mailbox.
• Learn & implement new procedures as appropriate.
• Attend relevant training courses as appropriate to keep up to date with skills / knowledge.
• Provide cover for other admin staff (inc. other sites) for holiday / sickness.
• Attend quarterly Staff Practice Meeting and whenever possible.
• Undertake such other duties that might reasonably be required.
• Generally work closely with the other members of the surgery team to ensure the smooth running of the Practice and effective patient care.

Duties listed above may change in the light of developments within the service and are subject to review. Implementation of any changes will be by mutual consent.

Person Specification

• Qualifications: GCSE grade A to C in English and Maths, NVQ 2 in Customer Service.
• Experience: Common Sense, Desire to meet patient needs, Experience of working in a general practice or relevant customer facing/administrative role.
• This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.