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- Tasks: Be the friendly face of our community, helping residents and visitors with their needs.
- Company: Join Square Gardens by Downing Living, where sustainability meets vibrant living spaces.
- Benefits: Enjoy a competitive salary, 25 days holiday, paid overtime, and more perks!
- Why this job: Make a real impact in residents' lives while working in a dynamic, supportive team environment.
- Qualifications: Previous experience in residential property is a plus; strong communication skills are essential.
- Other info: Work Monday to Friday with occasional Saturdays; flexible hours between 8:00 & 19:00.
The predicted salary is between 28800 - 43200 £ per year.
Resident Services Associate
Manchester
Full-Time
Permanent
Square Gardens by Downing Living is centred around green and open landscaped spaces. Fundamental to our brand is delivering a sustainable place to live and gather with exclusive shared resident amenities and services.
The Resident Services Associate is generally the first point of contact, therefore has the responsibility of being an excellent brand ambassador for Downing. This exciting, fast-paced position will involve working as part of a small team and undertaking an extremely varied workload. Some of the duties include:
Duties and Responsibilities
- Working as part of a team providing front of office support to residents and visitors to the building, always maintaining excellent resident service. (Face to face, Email, LiveChat, 3rd party agents).
- Respond positively and promptly to resident enquiries and complaints and take appropriate action in line with company procedures.
- Ensure the building is managed and maintained in line with company policies and procedures to make sure the residents receive a high-quality service.
- Comply and participate with the schemes’ Health and Safety requirements.
- Create a friendly and safe environment for residents to feel comfortable speaking with the team about any concerns they might have about their apartment or wellbeing. Liaise with the appropriate welfare professionals if necessary.
- Always interact with residents professionally, showing empathy towards any issues you may find and understanding that this is their home.
- Promote renewals and carry out leasing activities such as viewings and subsequent follow ups.
- Complete administrative tasks in line with company polices and procedures, such as maintenance requests, tenancy administration and system updates.
- Support in the creation of a positive, memorable experience for residents.
- Updating the company in-house booking and resident relationship management system.
- Engage with the residents to capture feedback and insight to improve services to their needs.
- Participate in diverse events for residents to join in in.
- Support the coordination of any ‘open house’ days
- Assist with periodic and tenancy end inspections.
- Chase outstanding rent arrears.
- Develop and maintain local knowledge and information relevant to residents.
- To maintain the sites review scores across all platforms above 4 star.
- Have regard for resident welfare and if necessary, liaise with the appropriate welfare professionals.
- Manage the incoming post and deliveries and ensure it is distributed efficiently.
- Any additional duties requested by management.
Attributes & Skills
- Previous experience in a residential property would be an advantage.
- Ability to influence, adapt and be motivated in exceeding resident expectations and sales targets.
- Experienced in working to targets, understanding the importance of achieving deadlines and ensuring quality output.
- Excellent resident service skills.
- Professional presentation, confident and outgoing in nature.
- A strong team player supporting all colleagues when required. ; confident in their approach to be able to put forward suggestions and ideas.
- Able to use initiative to enhance the reputation of the brand and contribute to increased profitability.
- Well organised, ability to problem solve, prioritise and work under pressure
- Attention to detail in personal presentation.
- Excellent verbal and written communication skills.
- Fluent in written and verbal English, culturally aware and able to adapt communication style.
- Local understanding and knowledge of the city, it’s people, culture and social scene would be an advantage but is not essential.
Hours of Work
- 40 hours per week
- Days of Work: Monday – Friday with 1 Saturday in 5 on a rota basis.
- Hours of work: Between 8:00 & 19:00
Benefits:
- Competitive salary
- 25 days holiday, plus bank holidays (33 days)
- Paid overtime
- Pension scheme
- Life Assurance cover
- Employee Assistance Scheme
Resident Services Associate employer: Downing
Contact Detail:
Downing Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Resident Services Associate
✨Tip Number 1
Familiarize yourself with the local area and its amenities. Understanding the community will help you engage with residents and provide them with valuable information, making you a more effective Resident Services Associate.
✨Tip Number 2
Practice your communication skills, especially in face-to-face interactions. As the first point of contact, being able to convey empathy and professionalism will set the tone for residents' experiences.
✨Tip Number 3
Get comfortable with administrative tasks and technology. Being organized and efficient in handling maintenance requests and resident inquiries will demonstrate your ability to manage the varied workload effectively.
✨Tip Number 4
Show your enthusiasm for creating a positive resident experience. Think of ideas for events or activities that could enhance community engagement, as this aligns with the role's focus on resident satisfaction.
We think you need these skills to ace Resident Services Associate
Some tips for your application 🫡
Understand the Role: Take the time to thoroughly read the job description for the Resident Services Associate position. Understand the key responsibilities and required skills, so you can tailor your application to highlight relevant experiences.
Highlight Relevant Experience: In your CV and cover letter, emphasize any previous experience in residential property or customer service roles. Use specific examples that demonstrate your ability to provide excellent resident service and handle enquiries effectively.
Showcase Communication Skills: Since this role requires excellent verbal and written communication skills, make sure to demonstrate these in your application. Use clear and professional language, and consider including examples of how you've successfully communicated with residents or clients in the past.
Express Your Team Spirit: The job involves working as part of a small team, so it's important to convey your ability to collaborate and support colleagues. Mention any experiences where you contributed to a team environment or helped achieve common goals.
How to prepare for a job interview at Downing
✨Showcase Your Resident Service Skills
Since the role emphasizes excellent resident service, be prepared to share specific examples of how you've successfully handled resident inquiries or complaints in the past. Highlight your ability to empathize and provide solutions.
✨Demonstrate Teamwork
This position requires working as part of a small team. Discuss your previous experiences collaborating with colleagues and how you contributed to a positive team environment. Mention any instances where you supported your teammates.
✨Highlight Your Problem-Solving Abilities
The job involves managing various tasks under pressure. Prepare to discuss situations where you've had to prioritize tasks or solve unexpected issues effectively. This will show your ability to adapt and maintain high-quality service.
✨Familiarize Yourself with the Local Area
Having local knowledge can be an advantage. Research the city, its culture, and social scene to demonstrate your understanding of the community. This will help you connect better with residents and enhance their experience.
