At a Glance
- Tasks: Be the friendly face of our luxury student accommodation, providing top-notch service to residents.
- Company: Join Downing, a leading developer of bespoke student accommodation with over 35 years of experience.
- Benefits: Enjoy a competitive salary, 25 days holiday, paid overtime, and a supportive work environment.
- Other info: Dynamic role with opportunities for personal growth and engaging events for students.
- Why this job: Make a real difference in students' lives while creating a fun and safe community.
- Qualifications: Customer service experience, strong communication skills, and a passion for helping others.
The predicted salary is between 30000 - 42000 £ per year.
We are looking for an enthusiastic, self-motivated Resident Services Associate to join our front of house team in our 203‑bed luxury student accommodation in the City Centre of Exeter.
Key Responsibilities
- Providing front of office support to residents and visitors to the building, maintaining excellent customer service at all times.
- Updating the company in‑house booking and customer relationship management system.
- Supporting customer show rounds to ensure maximum occupancy of the residence.
- Ensuring the building is managed and maintained in line with company policies and procedures to make sure the residents receive a high‑quality service.
- Responding positively and quickly to customer enquiries and complaints and taking appropriate action in line with company procedures.
- Creating a friendly and safe environment for students to feel comfortable speaking with the team about concerns they might have about their accommodation or wellbeing.
- Always interacting with students professionally, showing empathy towards any issues they may find and understanding that this is their home.
- Engaging with the students to capture feedback and insight to improve services to their needs.
- Creating monthly fun and diverse events for students to participate in and supporting the coordination of any open days.
- Maintaining the sites review scores across all platforms above 4 stars.
- Having regard for Student Welfare and, if necessary, liaising with the appropriate welfare professionals.
- Complying with Health and Safety requirements.
- Managing the incoming post and deliveries and ensuring it is distributed efficiently.
Key Requirements
- Previous experience within a highly customer‑focused role.
- Experience within accommodation, hotels/hospitality or retail would be preferred.
- Outstanding customer service skills with strong verbal and written communication.
- The ability to think on your feet.
- A confident, polite and professional persona.
- Good working knowledge of IT systems including Microsoft Office and Social Media platforms.
- Smartly presented.
Hours of Work
- 40 hours per week Monday to Friday, 8am – 5pm or 9am – 6pm.
- 1 in 3 Saturdays on a rota basis with a day in lieu the following week.
- There will also be a requirement to work overtime on weekends during the busy student turnaround period and checking in weekends.
- Paid overtime.
- Life Assurance cover.
- Employee Assistance Scheme.
Seniority level
Not Applicable
Employment type
Full‑time
Job function
Customer Service and Administrative
#J-18808-Ljbffr
Resident Services Associate in Exeter employer: Downing
Downing is an exceptional employer that fosters a collaborative and supportive work culture in the heart of London. With a strong emphasis on employee growth, you will have access to continuous professional development opportunities while working alongside a dedicated team committed to regulatory excellence. The company's focus on innovation and compliance ensures that you will play a vital role in shaping the future of financial services, making your work both meaningful and rewarding.
StudySmarter Expert Advice🤫
We think this is how you could land Resident Services Associate in Exeter
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like Downing. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to Downing
Don't be shy about reaching out to Downing directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Resident Services Associate in Exeter
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about Downing and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at Downing
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
