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For Companies At a Glance
- Tasks: Be the friendly face of our luxury student accommodation, providing top-notch service to residents.
- Company: Join Downing, a leading developer of bespoke student accommodation with over 35 years of experience.
- Benefits: Enjoy a competitive salary, 25 days holiday, paid overtime, and a supportive work environment.
- Why this job: Make a real difference in students' lives while creating a fun and safe community.
- Qualifications: Customer service experience, strong communication skills, and a passion for helping others.
- Other info: Dynamic role with opportunities for personal growth and engaging events for students.
The predicted salary is between 30000 - 42000 £ per year.
We are looking for an enthusiastic, self-motivated Resident Services Associate to join our front of house team in our 203‑bed luxury student accommodation in the City Centre of Exeter.
Key Responsibilities
- Providing front of office support to residents and visitors to the building, maintaining excellent customer service at all times.
- Updating the company in‑house booking and customer relationship management system.
- Supporting customer show rounds to ensure maximum occupancy of the residence.
- Ensuring the building is managed and maintained in line with company policies and procedures to make sure the residents receive a high‑quality service.
- Responding positively and quickly to customer enquiries and complaints and taking appropriate action in line with company procedures.
- Creating a friendly and safe environment for students to feel comfortable speaking with the team about concerns they might have about their accommodation or wellbeing.
- Always interacting with students professionally, showing empathy towards any issues they may find and understanding that this is their home.
- Engaging with the students to capture feedback and insight to improve services to their needs.
- Creating monthly fun and diverse events for students to participate in and supporting the coordination of any open days.
- Maintaining the sites review scores across all platforms above 4 stars.
- Having regard for Student Welfare and, if necessary, liaising with the appropriate welfare professionals.
- Complying with Health and Safety requirements.
- Managing the incoming post and deliveries and ensuring it is distributed efficiently.
Key Requirements
- Previous experience within a highly customer‑focused role.
- Experience within accommodation, hotels/hospitality or retail would be preferred.
- Outstanding customer service skills with strong verbal and written communication.
- The ability to think on your feet.
- A confident, polite and professional persona.
- Good working knowledge of IT systems including Microsoft Office and Social Media platforms.
- Smartly presented.
Hours of Work
- 40 hours per week Monday to Friday, 8am – 5pm or 9am – 6pm.
- 1 in 3 Saturdays on a rota basis with a day in lieu the following week.
- There will also be a requirement to work overtime on weekends during the busy student turnaround period and checking in weekends.
- Paid overtime.
- Life Assurance cover.
- Employee Assistance Scheme.
Seniority level
Not Applicable
Employment type
Full‑time
Job function
Customer Service and Administrative
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Resident Services Associate employer: Downing
Contact Detail:
Downing Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Resident Services Associate
✨Tip Number 1
Get to know the company culture before your interview. Check out their social media and website to see what they're all about. This will help you tailor your responses and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your customer service skills! Since the Resident Services Associate role is all about providing exceptional service, think of scenarios where you can demonstrate your problem-solving abilities and empathy. Role-play with a friend or family member to get comfortable.
✨Tip Number 3
When you apply, make sure to highlight any relevant experience in hospitality or customer-focused roles. Use specific examples that showcase your ability to handle enquiries and complaints effectively. We want to see how you can bring your unique skills to the table!
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can go a long way in showing your enthusiasm for the position. It’s also a great opportunity to reiterate why you’d be a perfect fit for the Resident Services Associate role.
We think you need these skills to ace Resident Services Associate
Some tips for your application 🫡
Show Your Enthusiasm: When writing your application, let your passion for customer service shine through. We want to see that you're excited about the role and ready to engage with our residents!
Tailor Your CV: Make sure your CV highlights relevant experience in customer-focused roles. We love seeing how your past experiences can contribute to creating a friendly environment for our students.
Be Professional Yet Approachable: In your cover letter, strike a balance between professionalism and friendliness. We’re looking for someone who can connect with students while maintaining a professional demeanor.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and get you started on this exciting journey with us.
How to prepare for a job interview at Downing
✨Know Your Role Inside Out
Before the interview, make sure you thoroughly understand the responsibilities of a Resident Services Associate. Familiarise yourself with the job description and think about how your previous experiences align with the key tasks, like providing exceptional customer service and managing resident enquiries.
✨Show Off Your People Skills
Since this role is all about interacting with students and ensuring their comfort, be prepared to demonstrate your outstanding customer service skills. Think of examples from your past where you've successfully handled difficult situations or provided excellent service, and be ready to share these during the interview.
✨Be Ready for Scenario Questions
Expect questions that put you in hypothetical situations, such as dealing with a resident complaint or organising an event. Practice your responses to these types of questions, focusing on how you would maintain professionalism and empathy while resolving issues.
✨Dress Smartly and Be Yourself
First impressions matter! Dress smartly to reflect the professional image of the company. However, don’t forget to let your personality shine through. Being genuine and approachable will resonate well with the interviewers, especially since the role requires a friendly and engaging demeanour.
