Based at Square Gardens, Manchester, one of the UK’s largest and most prestigious residential developments, the Residence Manager is responsible for the day-to-day leadership, operational and commercial performance of a premium, service-led residential experience at The Fernley, a luxury residential community of 700 residents, accommodating long-term professional residents, students and short-stay guests. Reporting directly into the Head of Operations, this is a highly visible, hands-on role requiring strong leadership of a multidisciplinary site team, with direct management responsibility for the Resident Services and Maintenance teams, accountable for delivering an exceptional resident experience that reflects a five-star standard, ensuring every aspect of the building operates seamlessly and to the highest level of quality. Working closely with central Operations, Sales and other support functions, the Residence Manager will maintain high operational standards, ensure issues are owned through to resolution and retain clear accountability for delivery within The Fernley. Downing are an award-winning leading developer, owner, and operator of bespoke, luxury student accommodation, co-living, residential and commercial property across the UK. We have been operating for over 38 years and currently have 14 operational schemes in 10 major cities, with a further £1.6bn of upcoming developments in our pipeline. Key Responsibilities: Take overall responsibility for the day-to-day operation of The Fernley, ensuring consistently high standards across a mixed-tenure residential building accommodating long-term residents, students and short-stay guests. Lead, manage and develop the Resident Services and Maintenance teams, creating a collaborative, accountable and high-performing site culture. Oversee contracted Cleaning and Security services, delegating day-to-day tasks and monitoring performance against agreed standards and SLAs. Deliver a high-quality residential experience tailored to the differing needs of residents and guests, taking ownership of escalated complaints and driving service improvements. Monitor resident feedback, satisfaction and service performance, working towards the Square Gardens Net Promoter Score (NPS) target of +60. Oversee move-ins, move-outs, apartment inspections and short-stay arrivals and departures, ensuring apartments are prepared, presented and available within required timescales. Coordinate Resident Services, Maintenance and Cleaning to manage apartment readiness, minimise turnaround times and maintain high presentation standards. Oversee planned and reactive maintenance, contractor activity and building inspections, ensuring issues are prioritised and resolved effectively. Ensure compliance with relevant legislation, company procedures, Health
Residence Manager employer: Downing
Downing is an exceptional employer that fosters a collaborative and supportive work culture in the heart of London. With a strong emphasis on employee growth, you will have access to continuous professional development opportunities while working alongside a dedicated team committed to regulatory excellence. The company's focus on innovation and compliance ensures that you will play a vital role in shaping the future of financial services, making your work both meaningful and rewarding.
