Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Lead a team to manage student accommodation and ensure top-notch customer experiences.
- Company: Join Downing, a leading developer of luxury student accommodation with over 35 years of experience.
- Benefits: Enjoy competitive salary, paid overtime, pension scheme, life assurance, and 25 days holiday.
- Why this job: Be part of a dynamic team in a vibrant city, making a real impact on student living.
- Qualifications: Experience in student accommodation or hospitality management is essential; facilities management experience is a plus.
- Other info: Work Monday to Friday with occasional Saturdays; flexible hours and additional summer support may be required.
The predicted salary is between 36000 - 60000 £ per year.
We are looking for a Residence Manager to join our team responsible for the operational activities within our scheme comprising of 238 en-suite and studio bedrooms in the heart of Edinburgh. As Residence Manager, you will be responsible for delivering the best possible experience for our customers and ensuring the delivery of cost-effective facilities and maintenance services.
Downing are an award-winning leading developer, owner, and operator of bespoke, luxury student accommodation, residential and commercial property across the UK. We have been operating for over 35 years and currently have 14 operational student accommodation schemes in 10 major cities, with additional impressive projects currently under construction.
Role outline:
- To manage and motivate the team to operate New Park student accommodation, providing a high-quality service for customers.
- To instruct the site team regarding Health & Safety, data protection & current legislation.
- The role will involve handling partnership agreements with large external institutes and meeting all the relevant SLA’s and KPI’s.
- To support hospitality & customer service functions to include presentation of communal areas, handling of complaints and pastoral issues.
- To manage the student letting cycle to ensure 100% occupancy. This will include marketing activities, scheduling for availability, viewings, check in and out, inspections, tenancy agreements, rent & arrears management, student welfare & head office documentation.
- Assist in planning the availability and viewing of all rooms to let.
- Contribute to achieving all lettings targets to ensure the site is 100% let year on year.
- Maximize income e.g. promoting extensions, summer lets and vending.
- To prepare reports relating to lettings, rent and customer issues.
- To provide customer focused Facilities and Maintenance services to include management of utilities, waste, security & cleaning contracts and full budgets.
- To be responsible for the delivery of the scheme’s statutory inspection and testing programme and all associated paperwork. To prepare reports relating to Health & Safety/site issues.
- To provide site/building management to ensure best practice at all times, scheduling and management of trades, support services plus supporting the relationship building with local Police, Fire, Ambulance and supporting partners e.g. University.
- To organise, tender and manage own quota of minor works, planned and preventative maintenance programs.
- Contribute to ensuring compliance with Health & Safety legislation, and that all risk assessments are correctly carried out.
- Manage defects and resolve complex or outstanding defects.
- Contribute to the on-site procurement programme for maintenance, servicing and facilities contracts and to minor contractors throughout the contract term.
Key Requirements:
- A proven commercial experience of working within student/university halls accommodation or hotel sector.
- This role would be ideal for an individual currently working at Assistant Manager level or equivalent looking for that next step.
- Previous Facilities Management experience would be an advantage.
- To manage staff with expertise outside of your current skill set.
- To be dynamic and 100% customer service & service delivery focused.
- To be self-motivated, well organised and excel under pressure.
Hours of Work:
Monday to Friday 8am to 5pm or 9am to 6pm on a rota’d shift basis. We require you to work 1 in 3 Saturday’s 8am to 5pm on a rota’d shift basis, with hours given back in lieu the following week. During our summer turnaround period, we may require additional support to cover additional hours.
Benefits:
- Competitive salary.
- Paid overtime.
- Company Pension scheme.
- Life Assurance cover.
- 25 days holiday + Bank Holidays.
Residence Manager employer: Downing
Contact Detail:
Downing Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Residence Manager
✨Tip Number 1
Familiarise yourself with the specific needs of student accommodation management. Understanding the unique challenges and expectations in this sector will help you stand out during interviews.
✨Tip Number 2
Network with professionals in the student accommodation and facilities management sectors. Attend relevant events or join online forums to connect with others who can provide insights or even referrals.
✨Tip Number 3
Demonstrate your customer service skills in any interactions you have with the company. Whether it's through a phone call or an informal meeting, showing your commitment to excellent service can make a lasting impression.
✨Tip Number 4
Research Downing's current projects and values. Being knowledgeable about their operations and demonstrating how your experience aligns with their goals can set you apart from other candidates.
We think you need these skills to ace Residence Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in student accommodation or the hotel sector. Emphasise any previous roles where you managed teams, handled customer service, or dealt with facilities management.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for providing excellent customer service and your ability to manage operational activities. Mention specific examples from your past experiences that align with the responsibilities of the Residence Manager role.
Highlight Key Skills: In your application, focus on key skills such as team management, customer service, and compliance with health and safety regulations. Use bullet points to make these stand out and ensure they are relevant to the job description.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which is crucial for a managerial position.
How to prepare for a job interview at Downing
✨Showcase Your Leadership Skills
As a Residence Manager, you'll be responsible for managing and motivating a team. Be prepared to discuss your leadership style and provide examples of how you've successfully led teams in the past, especially in customer service or facilities management.
✨Understand Health & Safety Regulations
This role involves instructing the site team on Health & Safety and compliance with current legislation. Brush up on relevant regulations and be ready to discuss how you have implemented safety protocols in previous roles.
✨Demonstrate Customer Service Focus
The position requires a strong focus on delivering high-quality customer service. Prepare to share specific instances where you've gone above and beyond to enhance customer experiences, particularly in a hospitality or accommodation setting.
✨Prepare for Operational Challenges
You will need to manage various operational activities, including occupancy rates and maintenance services. Think about challenges you've faced in similar roles and how you overcame them, as well as your strategies for ensuring 100% occupancy.
