At a Glance
- Tasks: Be the friendly face of our luxury student accommodation, helping residents and visitors with their needs.
- Company: Join Downing, a leading developer of bespoke student and residential properties in the UK.
- Benefits: Enjoy 25 days holiday, mental health support, and a company pension contribution.
- Other info: Dynamic role with opportunities for personal growth and community engagement.
- Why this job: Make a real difference in residents' lives while working in a vibrant city centre.
- Qualifications: Experience in residential property is a plus; strong communication and teamwork skills are essential.
The predicted salary is between 30000 - 40000 £ per year.
We have an exciting opportunity available for a Resident Services Associate to join our fantastic team at our flagship development – Square Gardens in Manchester City Centre. The Resident Services Associate is generally the first point of contact, therefore has the responsibility of being an excellent brand ambassador for Downing. This exciting, fast‑paced position will involve working as part of a small team and undertaking an extremely varied workload.
Downing are an award‑winning leading developer, owner, and operator of bespoke, luxury student accommodation, co‑living, residential and commercial property across the UK. We have been operating for over 35 years and currently have 14 operational schemes in 10 major cities, with a further £1.6bn of upcoming developments in our pipeline.
Key Responsibilities- Working as part of a team providing front of office support to residents and visitors to the building, always maintaining excellent resident service (Face to face, Email, LiveChat, 3rd party agents).
- Respond positively and quickly to resident enquiries and complaints and take appropriate action in line with company procedures.
- Ensure the building is maintained in line with company policies and procedures to make sure the residents receive a high‑quality service.
- Comply and participate with the schemes’ Health and Safety requirements.
- Provide a friendly and safe environment for residents to feel comfortable speaking with the team about concerns they might have about their apartment or wellbeing.
- Always interact with residents professionally, showing empathy towards any issues you may find and understanding that this is their home.
- Promote and conduct renewals and carry out leasing activities such as viewings and subsequent follow ups.
- Complete administrative tasks in line with company policies and procedures, such as maintenance requests, tenancy administration and system updates.
- Support in the creation of a positive, memorable experience for residents.
- Updating the company in‑house booking and resident relationship management system.
- Engage with the residents to capture feedback and insight to improve services to their needs.
- Participate in diverse events for residents to join in.
- Support the coordination of any “open house” days.
- Assist with periodic and tenancy end inspections.
- Chase outstanding rent arrears.
- Develop and maintain local knowledge and information relevant to residents.
- Maintain site review scores across all platforms ensuring they remain above 4 star.
- Support resident wellbeing and, where appropriate, liaise with relevant welfare professionals.
- Manage the incoming post and deliveries and ensure it is distributed efficiently.
- Previous experience in a residential property would be an advantage.
- Ability to influence, adapt and be motivated in exceeding resident expectations and sales targets.
- Experienced in working to targets, understanding the importance of achieving deadlines and ensuring quality output.
- Professional presentation, confident and outgoing in nature.
- A strong team player supporting all colleagues when required.
- Confident in their approach to be able to put forward suggestions and ideas.
- Able to use initiative to enhance the reputation of the brand and contribute to increased profitability.
- Well organised, ability to problem solve, prioritise and work under pressure.
- Attention to detail in personal presentation.
- Excellent verbal and written communication skills.
- Fluent in written and verbal English, culturally aware and able to adapt communication style.
- Local understanding and knowledge of the city, its people, culture and social scene would be an advantage but is not essential.
Monday to Friday, 8am – 5pm or 10am – 7pm on a rota basis. 1 Saturday in 5 on a rota basis with a lieu day off the following week. There will also be a requirement to work overtime on weekends during the busy student turnaround period and check in weekends.
The benefits- 25 days holiday + bank holidays
- Life assurance cover
- Mental health support
- Company pension contribution
Resident Services Associate Manchester employer: Downing
At Downing, we pride ourselves on being an exceptional employer, offering a vibrant work culture that fosters teamwork and personal growth. As a Resident Services Associate at our flagship Square Gardens development in Manchester, you'll enjoy a supportive environment with opportunities for professional development, competitive benefits including 25 days holiday and mental health support, and the chance to make a meaningful impact on residents' lives in a dynamic city centre location.
StudySmarter Expert Advice🤫
We think this is how you could land Resident Services Associate Manchester
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like Downing. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to Downing
Don't be shy about reaching out to Downing directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Resident Services Associate Manchester
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about Downing and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at Downing
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
